McDonald's

Good service ok food and clean easy access great location service is ok depending on the time you go

So I went to McDonald's and they got my order incorrect, I ordered 2 plain hamburgers and l got ketchup on both! 2 plain hamburgers means nothing on it except the meat! I ordered fries and they were under cooked and I went to the manager and she said so what do you want me to do about it! I want new fries that are properly cooked. She said if I wait she would get them to me! McDonalds used to be a thing of pride and they had standards, now they hire the wrong people and it's a joke!!! I was so disappointed they should be ashamed!!! I didn't even look at the bathroom to see if it was clean! I dined in but I shouldn't went in. I should have gone to Burger King l would have been treated with respect!

Always ask for a receipt at this location. Do you like to charge for extra stuff that you do not get to pick and choose when they want to charge for sauces and if you don't have a receipt, you will never know that they charged you. The manager is not a manager she sits there giggling with the girls when I asked, are you charging for sauces when the lady brought over and put the sauces out on the counter, before I even paid, this McDonald's trash needs to hire all new employees

Perhaps I should have read the other reviews before arriving here.I ordered ice cream cones, but the machine was broke. Next, I ordered a basic hot coffee, but when it arrived, it was warm. I returned it and asked for a hot one, and I can bet they brought the same cup. They likely microwaved it because it was a tad bit warmer. Sorry, McDonald's, but you let me down.

I purchased a 10 piece chicken nugget that didn't have 10 pieces in it. Obviously they can't count and they weren't warm. They were mediocre. I do not recommend this McDonald's.

Terrible service. Got the order wrong.$8.89 for a burger and fries? People were rude. Then i had to wait over 5 minutes for someone to come out and give my money back.

Worst customer service experience at a McDonalds I've ever encountered. It was 6:33 pm on Sunday night, October 18, 2020. I was running late heading home after shopping and decided to pick up dinner for my father instead of cooking and serving dinner too late. I drove up a little past the speaker and the person behind me had pulled up right against my bumper so I couldn't see the board with my order nor back up but I knew exactly what I wanted. I ordered, "I'll have a big Mac, a big Mac with no bun, and a large fry." (I am celiac so when I order here i take mine home and put it on gluten free bread). I then hear "mumble, mumble, mumble, first window". Of course I was past the speaker so I couldn't hear the amount. I pull up to the first window and hand the cashier my card. He hands me back a long receipt and I drive to the 2nd window.The guy hands me my order and says, "Big mac no bun and a large fry.". I realize my Dads big mac with everything isn't in the bag.Now I've been a customer here over four years I understand how the guy taking the order could have misunderstood me and thought I only wanted a single big Mac, but it wasn't the fact that he missed my Father's big Mac with everything but what was said next."That's not what you ordered." he said.I responded with, "I know exactly what I ordered and I asked for two big Macs. I need a 2nd big mac with everything for my Father!""Let me see your receipt." He says taking my receipt. "Pull up to the next window."It's at that moment I realized I hadn't checked my receipt because i was so worried about getting dinner back to my 83 year old diabetic father who needs to eat at the same time every day. I pull up to the next window and waited.Twenty minutes of fuming and staring at an empty window later after watching a dozen plus other cars get served and drive around me a girl finally comes to the window and I tell her I just need a 2nd big mac. She asked to see my receipt which the guy had taken. "I'll have to charge you for the big Mac." She says. "I don't care! I just need a 2nd f#$$ing sandwich!". She smirks and takes my card. Finally after 25 minutes of rage I get my father's dinner and bring it home with half filled ice cold large fries and my sorry cold bunless burger.When this had happened to me once before several years earlier at this very store also during the rush the lady who had helped me had said, "Sorry, I must have misheard you. I will have to charge you for the other sandwich." And I had happily said "No problem. I was unclear. Sorry for the confusion. Here is my card.". She rang it up and said "Pull in to the spot on the right and I'll have someone bring it out to you." There was no delay in the line and I got my sandwich within 5 minutes. I was so happy. It was this experience plus a bad experience at the Prairie Center McDonald's that had made me an exclusive customer of this franchise. This is my last time as a customer of this franchise. I now understand why my sister stopped getting food from here for my dad and instead goes to the Arby's across the street, a place which has no food options for her as she is also celiac.So what went wrong?1. Blaming the customer for the mistake2. Making the customer wait when the problem could have been easily corrected without slowing down the line.3. Poor attitude.4. Taking the receipt and not returning it to the customer.Had I been the general manager this would have been the last day these two worked here and i would have reprimanded the supervisor who had trained them. They are lucky I am not. As it is those two still have a job and that franchise has lost a long time customer.

drive thru lady was rude and when we called the store to let them know we were missing items, whoever answered the phone decided to hangup mid sentence. Unprofessional to the max. Doesn't matter if it's a McDonalds, you keep a customer service mask on no matter what. Ignorant and rude. They'll charge you double what you asked for AND they'll treat you like sh!t while at it. Didn't get her name but she's the RUDE RUDE RUDE. FIRE HER BEFORE THAT STORE GOES TO SH!T

they don't know what a cheeseburger is no cheese on any of my boogers and then when we handed them back to them, they just slapped cold cheese on my shit lazy pathetic new generation cold violation of health code to hand me my food back

My mom and I had our order taken by Marco today and he was awesome! Every time I come to this location they get our order wrong but Marco was on it and made sure we got the best deal for our meals and he was very funny and friendly!