El Chubby's Mexican Restaurant

Purchased a gift card during Christmas and the person who I gave it to told me he had tried to use the card a few times and the cashier states there machine isn't working to accept the gift card! I have the receipt so I will go back and get a full refund! What a joke! This is not acceptable to have him go multiple times to be denied use of his card!Called today to speak to a manager and explained what happened! She said that if they accepted his debit card they could accept his gift card I explained that did not happen! She was rude and said I don't know what to tell you! I explained not sure why he was told this however she proceeded to be rude and say there is nothing else for her to do! WOW! Do not buy any gifts cards from this place what a joke! Just because of her rudeness I will never eat here ever again!!!!

Food: Although, we ordered Chimichangas (very filling and great taste) and the Mini Apple Empanadas ($4.25 for three, golf-ball sized Empanadas that we also good), THIS review is for the Breakfast Burrito.Egg, Potato, & Chorizo Burrito ($6.60). We ordered the "SP" with Chili and Cheese inside. Seen in my photos, the burrito is 6" long, 2" high, and FILLED with fresh ingredients! Paired with some extra Hot Green Chili ($12.10/quart) for smothering, and you have a filling, tasty, spicy start to your day! HIGHLY RECOMMENDED!Service: We ordered at the Drive-Thru, and had to wait about 15 minutes, but it was near lunch time, and the place was busy!Overall: The Chimichangas, Burritos, Empanadas, and Green Chili were all fantastic! Give them a try!

Excellent, fresh food. Service is slow because they are making your order. If you have a large order, please go inside-the drive through wouldn't be so overwhelmed, IMHO.I've been coming here for years and never disappoints! Be patient, great food coming up!

This has been a long standing restaurant that has a large customer base. The decor is warm and inviting , the combination of the fresh authentic food transcends you culturally.The food is fresh and cooked as ordered, they offer drive thru and you have to wait because your food is being freshly cooked. The customer service is steady and consistent. The food is consistent with each visit, which is something that I appreciate and enjoy.

The food was very delicious, but the service was rather poor. I ordered through the drive-through and the man who took my order was terse, rude, and it felt like he was rushing me. In the end, he rang up one item incorrectly and I drove home with an entrée I did not order (a chicken plate instead of the carne asada plate).To be fair, I should've checked the receipt, but even if I had, I felt like I would've been hesitant to correct them on my order since they were all rather standoffish at the window. They were not hospitable in the slightest. The carne asada fries were delightful and the (inaccurate) chicken plate was very hearty and filling. Frankly, I would rate this place 3.5 stars.

I come here pretty frequently. I like the beans and the staff is fast and pleasant when I'm here.

We ordered our food, two of us. Ordered a margarita each as well. The margarita was disgusting. I couldn't even drink it. Then we waited an HOUR for our order and it was not even edible. We left hungry and disappointed. I don't recommend you waste your time or money here. Big thumbs down.

Slowest service in town. 15 minute wait for a bowl of Menudo? They worry more about the drive thru than the customers in the restaurant. On top of that they charge a convenience fee to eat at their restaurant. There are better places that don't take advantage of your patronage.

no stars at all ! horriblecustomer service . Took forever to give me just a chili and nobody was in the restaurant. The lady kept looking at me like I was very mad for a crazy reason then she just turns around and give me after I've been there for about 3 minutes staring at each other

If I could give negative stars I would definitely do it..recent visit, ordered our food and my husband went to the restroom, there he witnessed an employee take his plastic gloves off, use the urinal, not wash his hands and leave his used dirty gloves on the hand dryer. When my husband came out of the restroom he walked directly to the counter to speak with LANAYA who said she was the general manager/co owner( which we know she is not, we had met the owner before) my husband informed her with what he had seen, she than says "Well what do you want me to do about it, he does not cook the food, do you want to eat or leave?" At this point we are blown away with the lack of customer service and over general health concern for the public...we absolutely wanted our refund. Today we found out LANAYA charged our credit card and did not issue our refund....Lesson learned... was one our go to spots in Aurora, due to the overall poor customer service provided by rude "manager" lol, never again will we eat here. To the owner, you were a nice enough man, this co owner Lanaya is going cause you problems, please teach everyone there the importance of hand hygiene, especially when working with the public. No thank you LANAYA we will never eat there again!