Culver's

If there were an option for zero out of five stars, I would have chosen that. And for reference, of my 40+ reviews, only three have been one star. It's the service falls below ~three stars, I try to leave it for someone else. However, in this case, it was such a critical level of failure at all levels, it's somewhat obligatory. Necessary, even to the extent of concerns for food safety. Stick with me for just a moment, and I'll explain how this location completely dropped the ball on a cup of custard. Something that should be easy for them. I stopped in at 03:48 P.M. and ordered a cup of two scoops of the flavor of the day. After having to ask for my receipt, I was given that and a number to take to my table. Then, I proceeded to wait for 15 minutes while I watched people come and go through the drive-through, as well as people who came inside after me get their orders. Since I was sitting in the middle, just askew from the drink station, I could see the order counter. And there was quite a bit of standing and talking. At first, I thought it must be because there was some kind of electronic queue, and I just needed to wait my turn. Then around the 11-minute mark, it became apparent that I and my simple $4.87 order had been completely forgotten.At this point, I was glad I got the receipt so that I knew exactly how long it had been.At 15 minutes, I got back in line. When I got to the cashier, I told her that I had been waiting for 15 minutes, showed her the receipt, and asked for a refund. She passed me to another person to who I told the same thing, and all she asked was, "did you pay with cash or a card." Neither one of them was in the least bit concerned about how they had completely stuck out on a simple order. No apology, no nothing. Okay. Maybe they're new, maybe that's the policy, I don't know. I left, but before getting out of the shopping center, I decided to turn around and go through the drive-through. After all, I did drive up here from LoDo just for this flavor.(Now we're almost close to the even bigger failure.)From order to custard, it was less than three minutes. Okay, now we're back on track. That is the Culver's we all know and love. However... Even their custard was wrong. It was 74-degree weather, and in an air-conditioned car. Yet, the dish had the consistency of something between pudding and soup. The portion size was okay, though. If you see the picture, it's titled, and there is a lot of custard against the lid. After only a few bites, I quit even trying. With a good amount of time to drive home, it dawned on me that there was one of two options for what had happened with the Dark Chocolate PB Crunch:They were not keeping it at the right temperature. What they ultimately gave me was the exact two scoops I had ordered over 20 minutes ago. While the second is the most likely option, both are a cause of concern. I would be scared to try any cooked food there. And this chain is so good, it's surreal that I'm writing this. In fact, on the whole, it's top tier. But the 9790 Washington St Thornton, CO 80229 is almost like a Sbarro's in a failing mall.I will continue to go to the other locations in the area. In fact, I'll be at a different one in the next three days. I do still want to know what that flavor tastes like when it's done right. While I may update this review in the near future (grammar/syntax/readability), I will not be trying this location again for a few years.08/22/2023 UPDATE: The business posted a note about wanting to hear more. I followed their request and went to the site. A couple of notes. 1. That was days ago, and I still haven't heard anything back.2. It was a canned response that was very disingenuous. It's easy to tell from how it was worded. "We'd love to hear more about this experience." After I wrote a 600+ word review. There isn't much more to hear; moreover, the site offers only 1,200 characters for the review.Using a copy-and-paste response like that is adding insult to injury.This location is working on negative stars now.

I always enjoy going to Culver's.. it's like a higher class fast food - but no added pretentiousness.. Every year around this time they have Wallai fish sandwiches which are a hit in my household . Always very polite and kind..

This time a got Walleye fish and onion rings instead of fries. My wife got Cod and chips and said it was very good. Why is it anywhere you get fish and chips it's pouring out excess oil. Maybe they need to throw it in a salad spinner for a couple turns. Cole slaw is pretty good also. My walleye was good but a touch fishy, the cod was not fishy at all. Definitely will go back.

Love Culver's burger and rings. Their frozen custard isn't too shabby either. Service was good and quick.

Haven't ate here much but food was always good. Went through the drive thru, got my food and went home. Ordered 2 different burgers one for me and my partner. Opened one box for my burger and noticed the same curly hair found in the photo.called and complained. I didn't eat mine I threw it away and just thought it may have been accidental. Partner ate hers and spit out this hair pictured below. The same hair I found in my burger. Had to drive back and get a refund. While getting a refund one of the lady employees made sure to interrupt and told me to make sure I brought the food next time along with the receipt which I did bring. I looked back into the kitchen and didn't see anyone preparing the food with any hair nets.DON'T LET YOUR LOVED ONES EAT HAIR.

My burger was RAW and i went to the front to tell the employees that it was raw. When i went up there she clearly didn't take me seriously and said she was going to remake it. I don't know if she did but my burger came back really fast, i was really hungry and trusted them and when i got home later that day i ended up throwing up!!! DONT eat at culver's, check your burgers. GO TO FREDDYS INSTEAD.

Yesterday, June 10, 2024 I had the worst cod fish and chips. I just finished recommending Culver's fish n chips to someone. The fish looked old, like reheated and the bread roll was half hard and smelled bad. Inedible. Cmon Culver's -- pay attention. This was at S Webster in Lakewood CO

Extremely slow service. We waited 30+ minutes to get our food on a Thursday afternoon. The staff here also don't speak English, so if they mess up your order then there's nothing you can do about it. Prices are also expensive now. A burger, fries, and shake comes out to $18/person. That's as expensive as a sit down place like Red Robins or Bad Daddy's.

Consistently great food & service along with frozen custard treats that can't be beat.

Great food, many different items to choose from. Would definitely recommend and will return next time we are in this area.