Chipotle Mexican Grill

We eat at chipotle all the time but I had never been to this particular location. It was a horrible experience. First of all we waited in line for about 10 minutes and then they told us that they were only accepting cash and luckily I had cash but normally don't. I would've been very upset if I had waited that whole time and then couldn't even order my food. I asked them why there was no sign on the door and she just drugged her shoulders. I ordered queso and chips but they were out of queso cups so they gave me this tiny little cup that was definitely way less than what we normally get but had to pay the same amount. I don't have a receipt because their machine was down. I also could not redeem any points and ask them how I could redeem my points for my purchase and they said you can't. Pretty irritated by the whole situation.

This is the second time my parents have ordered over the app for pickup. The lane pickup takes forever and they ignore you till they're ready to get your food. The guac has been brown/dark brown both times. Tonight I asked for a fresh cup of guac since we ordered the large chips and guac and they girl told us "they didn't get a new shipment in" so all the guac is brown like that. Does that mean it's day old guac??? Didn't even give us to option to refund or get the queso instead. Last time this happened my mom sent in a complaint with pictures and nothing was done. No one reaches out or anything. This location doesn't care about customer satisfaction. They just want you to get your food and go.

Decided to try chipotle. They were somewhat busy. No one was friendly, got home and bit into a pretty good size rock or avocado pit pretty good size tried to call and was auto referred to the website, wrote a review on their page as instructed, tried to call again and all it does is refer you to write them at their website. Have yet to receive a response Very disappointing ruined my complete dinner. I didn't even eat the rest of the dinner which was over half left. Already left a response to the email address as stated above. Received No response.

My order was almost comically wrong... but my husband gave it while i stayed in the car with the meows. I heard him give it... I was on the phone the whole time. He gave it correctly! I laughed when I saw it. It was also way more expensive than usual... not surprising as it wasn't the same thing at all.15 dollars over the expected price, but it was fresh tasty and clean. We ate in our car.

I order online a bowl. Ordered BROWN RICE and they put a mix of white and brown (that's messed up) :(

So disappointing in so many regards. Got a delivery for the first time from this location. No salad dressing with my salad, a piece of steak in VEGGIE salad because I HAVE NOT HAD MEAT IN ALMOST TWO DECADES! And so I examined my queso and lots of meat in there. It's so disheartening I will never return here because it's a health hazard honestly. I understand they must move fast but to have no diligence or care is ignorant

The KIDS working here were messing around and not helping the ONE guy doing his job. The girls working the front didn't put any forks, napkins or take out the extremely overflowed trash cans in the span of me sitting there for about an hour.

I order ahead like I typically do, I ordered a quesadilla and chips and queso. However, I get my quesadilla, some random persons burrito and no chips for my chips and queso. On top of this it said my order was ready but I still had to wait 10 minutes for someone to come help me out. This has to hands down be the worst chipotle in Colorado.

We just picked up our $50 dollar order. They didn't put sour cream on my bowel and barely put any on my mom's order. My sister didn't even get rice. My son was missing his apple juice. I get why this restaurant has two and a half stars. Very disappointed I will no longer tip them again.

If I could zero star I would, most the time this location is just fine staff is fine they do say negative things in Spanish and ignore you, and one specific employee- a Hispanic gay guy who wears makeup sometimes (I'm gay so no issue with that just trying to give more insight), but every time my boyfriend and I come here he runs up to do our bowls specifically for some reason gives us all kinds of attitude, rolls his eyes, gives us small portions, throws the food in that it has even splashed up onto his face, while constantly saying "anything else", super pushy and rude. This dude needs fired or taken away from customers I don't know if he does it to others but this is ridiculous get rid of him and you may get more customers with less negative responses and higher ratings.