Bounce City - Aurora

I am so upset with this facility on September 25, 2023. I had planned a day and fun outing with my grandsons from Erie, CO. We drove an hour to arrive at the Bounce City gate within the Aurora Mall to find it locked at 11 am. The opening times were listed on the outside wall, but no one was there. We waited until 11:20 am and still no one there. My 4 and 5 year old grandsons were highly disappointed. I looked downstairs to find an arcade to try and appease them for an hour. Why was there no employee there to open the facility as stated?!?!Nancy Willingham

Bounce City is open with COVID restrictions in place. All adults seem to be doing a good job of obeying local mask requirements. The older kids (usually between 3 and 7) are not great about wearing masks, but I am personally but as worried about kids. The price per child is very reasonable, and I spring for the 10-pass which saved you like $10 over the course of 10 visits.There are plenty of things to keep children of all ages engaged and challenged. My own daughter seems to be more bold when she sees slightly older kids climbing the bigger slides.At this time (March 2021), there are no in-and-out privileges. But you can bring in snacks so that your kids can play, eat, and play some more.

We originally purchased one table. We called back a few weeks later to verify our reservation, they said we had to pay for 4 tables at 169$. When we arrived, they told us we didn't have 4 tables but only one. Now we're sitting at the lady from the front desk is now telling us we didn't pay for 4 tables. They allowed us to bring in a cake even though there is a sign that states no food or drink. We won't be coming back here again.

January 9, a Monday morning at 11:15, we (three kids and myself) got to the mall to have a fun day of bouncing and you guys were not open. Everything posted online and the store front sign says that you're open Mondays at 11 and nobody was there. If you're not going to have set hours then that needs to be posted so people don't drive all the way here and get kids hopes up! I called numerous times to get more info and see what the deal was, but got no answer. I even reached out via Facebook and didn't get a reply there either. Bad business...communicate if you can't open due to staffing issues. Or better yet, if you are the owner or manager and no staff for a day, YOU are the staff. We will NEVER attempt again. Ruined a day off for the kids!

My boys and I came in on a week day. We basically had the place to ourselves. The bounce houses and bathrooms were very clean and my little loved playing with the pushed cars. If you want to grab food from the food court you can re-entered if you still have your stamp. The prices are reasonable, parents and crawlers get in free! Next time if I'm in the area I will definitely stop by.

If I could give this place 0 stars, I would. Terrible customer service. Booked my daughters birthday party online complete with a confirmation email. When I called the day of the party to ask what time we could come in to set up, I was told we didn't have a party booked and they were completely booked up so we were s.o.l. and left scrambling. The only response was I got was "our website isn't working, sorry." We will never come back to this place and will tell everyone we know not to either.

Seems like the place could be cleaner. Parents are present but not really watching their children. Overall I think the staff were friendly and then there are snacks too.

I called in earlier today to find out if my baby can have her birthday pictures taken. I was told $9.50. I tried calling back to ask if we can come in with a cake and got a no answer. Just for be sure if we can buy cake in there instead, the lady blocked my number after ignoring my call several times.do you guys sell birthday cake?can I book for my playground for my one year old baby online or we would have to walk in?Her birthday is on July 4th. Please I need someone to answer my questions. Asap

My daughter LOVES this place and now my son does, too. My only complaint, and the reason I can't give 5 stars, is they NEVER open on time. I can't tell you how many times I've been there at 10am, only to have to wait 30-45 minutes. The owner is always 'so sorry' but it doesn't change. They might as well open at 11 and then they'd be 20 minutes early

Bought three Groupon passes before we arrived and I made sure there were no restrictions. Got there on Saturday and the older guy said Groupons are only for weekdays. I said no and it needs to be honored. He reluctantly entered the Groupon and it accepted. The older lady came by and kept saying no to the older guy for the other two passes. I repeated that it needs to be honored. He tried entering the Groupon digits wrong and told me it wasn't accepting it. I read the digits he entered and they were wrong and to correct them. It accepted the two other Groupon codes. These two are trying to rip families off that have kids eager to play and they know parents will pull out other payments to get in. They have a Cash Only sign but use Square registers that accept credit card. My spouse noticed a mom come in and try paying with credit card, the older guy said it doesn't work. The mom inserted her card and the older guy kept pressing around the screen except the required Charge button on his screen. We know how Square registers work. The mom then paid with cash as her kids wanted to go inside so bad. These people are cheating the government and city of sales taxes. They should be investigated by the city and feds for tax fraud. Our kids had fun but I wasn't happy with the check-in experience. If it's a franchise the franchise owners should investigate these owners.