ATL Wings - Roosevelt Row

Love atl but what the heavens is going on and then I pay for a combo and I can't even get a drink

These wings are fire!!Was grabbing a pizza at another restaurant and I had to get some wings with it. So I stopped at ATL WINGS on Roosevelt. We were quickly greeted as soon as we entered. It was our first time so we asked some questions and received some suggestions from the worker. We ordered a 24 piece and fries. With the 24 piece you can get up to 4 different flavors. So we went with HOT, an equivalent to a classic Buffalo wing, Chef Special, Lemon Pepper, and SPICY ATL. If you can't handle spicy, stay away from SPICY ATL. Its super hot but so good! The place is casual. You order at the counter and then sit at a table and wait for your order. There are plenty of tables throughout to choose from. The wings were good, meaty, and juicy. The service was great! The fries were a little soggy for my liking.ATL Wing, we'll definitely see you again!

I want to love ATL Wings. I have gotten wings from them several times at the Roosevelt location, because it's very close to my job. The first few times, it was wonderful. But the last few months, it's been one small thing after another that goes wrong with my order. I usually place an order online for pick up & walk to pick them up. I typically get the same thing every time, the boneless wings on the fries. I always ask for ranch dressing & a side of cheese sauce. It's pretty simple & standard. But somehow, I'm always missing something. One time, they ran out of wings, which is kinda crazy but the did call me to ask what I would want instead, so that was nice & thoughtful. But more times than not lately, the fries taste like they are in old grease, the amount of chicken I get has reduced to barely anything & I almost always never get the dressing & cheese sauce I order & pay for. I have arrived a few times to pick my order up & no cup was given when I paid for a drink. I ask for a cup & then they make me show them my order when they're a record of it in their POS. So I've stopped ordering drinks & only get the food. It takes up a lot of time to try to correct their mistakes & sometimes I don't have enough time to do so. I only get 30 minutes for lunch so I try to be quick & efficient by ordering online & picking it up, but sometimes I get held up waiting for my order even past the time they recommend it would be ready by. I'm patient & understanding but it does get old & frustrating to not get the things you order or pay for & for the quality to kinda go down hill before your very eyes. I think the owner is wonderful, the sauces are phenomenal & I'm happy they are on Roosevelt row but this location needs some staff training & organization. I'm going to take a pause on visiting in hopes that some changes are made in the mean time. The little stuff adds up to a lot over time & I want them to succeed. I will try them again at some point, but at this moment in time, I am frustrated to the point of leaving this review.

Amazing sandwiches and fries I recently tried ATL Wings, and I have to say, it was a tasty experience! The variety of wing flavors they offer is impressive, and the wings themselves were cooked to perfection. The restaurant had a cozy atmosphere, and the service was friendly. The only reason I'm not giving it 5 stars is that the wait time for our order was a bit longer than expected. Nonetheless, the delicious wings made it worth the wait. I'll definitely be back to try more flavors

More people need to leave reviews.. The wings are ok, the lack of organization is not. I'm about to start frying wings and saucing them myself. I might get them faster.I understand places are short staffed but I ordered online at 7 pm for a 7:40 pm pick up it's 8:45 pm, no wings. I've seen 10+ orders leave, they're currently arguing in front of me. The girl at the register is crying, I won't be back.

The staff alone are AMAZING! Adding lunch made it 10x better! I've been promising my Stepson ATL wings since he's never been .... He said this is his new spot Thanks ATL Roosevelt Row! You all are the bomb.com!! We will be back

The worst place to eat. I just ordered a #6 which is sliders, with a drink and medium fry's. I also got a kids meal 2 pcs Tenders. Took them 45 minutes to make my food. As I'm eating my food it tastes burnt. The fries were charred and had no flavor. I even put a $2 tip. I told the cashier the food was burnt and all he did was apologize instead of trying to correct the order. I don't recommend this place. Never again will I eat here.

The food here is delicious and it's a breath of fresh air to have positive representation in downtown Phoenix. I've visited this restaurant countless times, and recommended it to family and friends even considering myself a lifetime customer however it pains me to leave this review.Last night, my family and I ordered through Doordash at approximately 8:45pm MST (order confirmation) and told our order would arrive by 9:20pm MST. After an hour delay, multiple driver changes, and arrival times continuously being pushed back I called ATL wings to receive an update on our order and was told by the young lady answering the phones it was up next and would be ready soon. This was at approximately 9:25pm MST. Unfortunately our order was cancelled 5 minutes prior to restaurant close at 10:00pm MST. I called the restaurant again to see if the order was prepared and if we had the option pick it up considering the response I was given earlier by the young lady answering the phones. I was rudely informed this was not an option, and she was "pretty sure we're getting refunded anyways". I pressed back and was told if I could be there within the next 5 minutes then I could pay for the order which was not a possibility considering my distance from the restaurant and time allotted. So to sum it up we received no food even after waiting over an hour, being told it would be ready, and then treated rudely by staff via telephone when inquiring about order updates.In the future I would recommend better training staff on their response to customer complaints, accurately updating orders, and owning up to any errors on behalf of the restaurant. Had we known it wouldn't be ready in a timely fashion we could have cancelled the order and went elsewhere before other restaurants closed at 10pm.

Took 40 minutes longer than ETA. If it's going to be like that, then tell me to come later. Why are you estimating an order to be ready earlier and wasting my time?Edit: the manager contacted me and made it all right. Thanks for your consideration and sympathy

Total disappointment. Wings were dry and had virtually no sauce on them. Fountain Drinks were all out when I was sold a drink cup. Crazy expensive for far less quality of food you could get from wingstop. I asked cashier if they could refill the Pepsi or any other drink, they said no.