Winners Smokehouse

We wanted to choose a locally owned restaurant instead of a chain. The cashier was kind and professional. We ordered 2 plates. The meals included drinks, but they didn't have any low sugar options for drinks. No tea. Only water or high sugar options. It was around $35 for 2 people. The restaurant was clean. You order at the counter and they bring your food to you. There was a young waiter who was very attentive and kind. He was actually too attentive, checking on us every few minutes. It was a bit annoying, but he had good intentions.Unfortunately, the food just wasn't good. We ordered sliced brisket. What we received was not sliced brisket. We each received a slab of brisket. It was about 50% fat on each of our orders. The little brisket that was there lacked seasoning. The sausage was ok, but also lacked flavor. The collared greens had a nice kick of spice, but they were so incredibly salty that they were hard to eat. The mac & cheese was different. I thought it was OK. My husband did not like it at all.

I recently moved to the area and was looking for a good BBQ spot. I saw Winners and knew I had to stop by. I've eaten at the Winners in Plano since it opened and I've never had a bad experience. This location was really good, I ordered the 2 meat MVP and the food did not disappoint. The customer service was decent, I noticed some reviews mentioned that the customer service wasn't great but maybe management took whatever measures were necessary to fix the issues. I did not experience poor customer service on my visit and I will definitely be back. The only thing I did not like was that there was not a self service BBQ sauce station like the Plano location has. They included 2 small containers of BBQ sauce in the bag and it just wasn't enough.

Customer service is horrible. I was upcharged for a koolaid drink that's included in my meal and was told no free refills. Fine. But I can't get a regular fountain drink either? What I already originally purchased? I LITERALLY received two free refills from the other lady who works here who is always nice last week. Also the meat was not cooked well, still very hard and not tender. Mac and cheese gummy. I was here just last week and it didn't taste this way. It's been several months prior and never had issues like this.

I was so disappointed.Went to an event next door but stopped here to grab a bite. Read the Yelp reviews (well looked at the stars )Being greedy and seeing others come in also ordering opted for a half slab instead of getting something small to be sure.The outer rib had some seasoning the actual meat no flavor at all. It tasted as if it was boiled or baked and maybe just maybe ran through a toaster oven (sarcasm but to give you a visual) From the picture you can see those ribs hadn't touched an actual grill: $30 worth of dis's appointment And because I was so hungry I was so disappointed. But I let others around me taste it to be sure I wasn't being picky and no one enjoyed it or even wanted my order I was offering at no charge. Maybe I got a bad batch but if this is it I never want it again. Beans taste like out the can (but was ok the reminded me to f beenies and weenies as a child)Potato salad tasted like store bought and someone attempted to doctor it up. It was edible but not made from scratch.I ate the bread as my meal and always bread at BBQ or fish spots for some reason are the softest slices you can get NOT these lolThe ladies that worked there were not welcoming just took orders and handed orders. No pleasantries.Location is wonderful and this business can have a lotOf success if they start actually BBQing the BBQ

I ordered the 2 meat plate with Ribs & brisket. And, and 2 meat baked potato.My sides were greens and Mac & cheese. The green had no flavor just a hint of red pepper flakes. The Mac and cheese was good. The brisket very dry the sauce didn't help at all. The baked potatoe was horrible also. They clearly microwaved it put a whole slice of brisket on it. I'm disappointed in them I'm not sure what changed because it was one of my favorite BBQ restaurants.

Tried ribs, chicken, brisket, sausage, baked beans, baked potato and potato salad. Sausage ok; everything else was very disappointing. Will not return.

Amazing food!!! The best BBQ you can get anywhere!!! & I love the Mac n cheese!! Ribs, chicken, brisket, all of the meat was so succulent & delicious!! My favorite BBQ restaurant to go to hands down!

I ordered a baked potato and a side of greens and it wasn't worth $40. The meat was dry and the actual baked potato was only on the sides. The middle was mostly dry meat. I've eaten here several times in the past and I'm disappointed in the food that I received. I ignored the other reviews but no lies were told.

The customer service here is HORRIBLE. There is one lady in particular(the owner's daughter) who attitude is always dry and she never has a welcoming attitude. I've gone to this restaurant several times and the food is usually good but the customer service is always BAD. Smh. You've been warned.

Winners is a hidden gem in the city of Cedar Hill. It is some of the best bbq I have had. The service is not bad. They help to serve you in whatever need you have. Either eat in or take out. Great bbq. You ought to visit.