The Crescent Hotel, Fort Worth

As someone who lived in Turtle Creek in Dallas, everyone associates The Crescent with upscale style & sophistication... So when I was planning on a little get away for my husband to celebrate an early anniversary & saw a brand new Crescent Hotel in Fort Worth?! Say more more, I was so excited but the excitement definitely faded fast unfortunately. The Fort Worth location completely lacks all of the grand beauty and glamour that the Dallas location simply oozes. The over all atmosphere is minimalist modern and looks like entire living rooms were just copy and pasted from a generic furniture show room floor, nothing stands out as a fantastic feature or splendid personality inside the lobby or the rooms. Upon check in, the front desk was welcoming and kind, our room was ready even though we arrived early, this was greatly appreciated. I had been in communication with Gary the concierge weeks prior to our arrival, discussing dinner reservations, offers through the hotel etc. Gary had specifically mentioned that he "can have an amenity placed in the room" for us since I did not qualify for the room upgrade/food credit special through the hotel itself. I thought that was a very thoughtful gesture and appreciated the kindness considering our anniversary. When my husband and I arrived in our room - there was no such amenity nor even a simple card celebrating our visit. This was a pretty big let down for me especially since I had been talking up the hotel the whole time leading up to our trip. I let the manager know when we got downstairs that the whole "moment" was missed but he said they would do something to correct the situation. They left a cute little plate of heart shaped macarons while we were out exploring the city. We did enjoy the outside patio area, the nights were absolutely beautiful and my husband and I had a wonderful evening during the "social hour" with a couple of cocktails. This location unfortunately lacks all the little details that make a property "upscale," for example the lighting in the hallways at night are as bright as can be where as other truly luxury hotels would lower the lighting to a more moody & comfortable setting once the sun goes down. Another tiny yet noticeable example is how the canvas work that's displayed down the hallways were definitely not measured correctly or thought through properly because the gold frame covers half of the room number placard that's on the wall. The shower is spacious & big but the shampoo and conditioner is so far away from the overhead rain shower that you get chilly on the walk away from the warm water just to get to your shampoo, conditioner or soap. We also had to request to have our room turned down, this was not automatically done throughout the day as one would expect at a higher end hotel. The staff was nice, they offered bottles of water and they had a complementary hotel car to take you to locations within three miles from the hotel. We did enjoy a wonderful breakfast at Emilia's one of the mornings. The room was spacious enough however at night at the top of the curtains - the brilliantly bright lights from the exterior leaked right through. Not from a crack in the curtain that I can use a pants hanger to fix closed but from the very top and the light was so bright it reminded me of leaving the light on in the kitchen but was too lazy to go turn off. I love staying in hotels for the freezing cold AC and the wonderful uninterrupted sleep but unfortunately the light leaking through definitely made it difficult to fall into a deep dark slumber. Over all I would say that this location was comfortable enough but in no way resembles the type of experience I was expecting and highly anticipating. The modern look is clean, simple and tame but in no way was anything about the stay memorable except maybe for the fact that I did end up being charged for that plate of heart macarons...

Very nice luxury hotel that opened in November 2023. We were there with a large group of 18 people. The meeting rooms are quite nice. The food that we were served was top-notch, especially for a large group. The rooms are very well designed with lots of special features. For example, the shower is extra wide and you can turn it on without getting sprayed. There is an automatic nightlight in the bathroom.The staff were very friendly and helpful.

06/24/24 -This is a beautiful newer hotel (Nov. 2023) by the Kimball Art Museum. The staff have been attentive, kind and wonderful. The food in the restaurant, lunch time was good. My only thought process is that they might add a few more items to the menu for dietary diversity (like I needed).The rooms are beautiful, comfortable and relaxing. Exception: TV AND NO frig. It is dumbfounding that in 2024 they would not put Smart TVs in the rooms. So no access to any of your apps you like to watch or access for like meetings or zoom or something like that. Total FAIL. I did find out that they could loosen up the TVs some so you could connect via HDMI cord and USB. The phone wasn't working in my room at all I had to do everything via my cell phone in calling the front desk. They were very attentive and great at helping me order room service, adding an extra day, reservations or anything I needed (Thank you Abby and the other front desk people over this last weekend. Landon in Engineering).Found out that the phones are all connected through a cloud service. Therefore, it is digital based and the hotel may need 3rd party to fix. Maybe still working out the glitches on that. Sometimes analog isn't bad.There's a drawer with the drinks in it but refrigerator. That is also dumbbounding. Who wants warm white wine?! All in all it's a fantastic hotel except for those 2 dumbfounding FAILS. I hope they choose to correct these issues so other guests can avoid what I had to go through.We will definitely be returning and staying longer. It is a fantastic hotel and the area is excellent to eat and explore.

Gorgeous hotel - stay away! Arrived to check in. Check-in was flawless - got to my room and the lights kept turning off on their own. Called to the front and literally instead of "hello" listened to the front desk have an entire conversation before the addressed me. Told them the situation and they said engineering would come up. 30 minutes later - no one showed up - so I just said please change rooms - moved to a much less desirable room. Went to shower and the hottest it got to was lukewarm. At the end of the stay they asked how it was and I said it was unsatisfactory and they had the manager come out. He said "let me adjust your bill." I looked at the receipt and said "wow, you basically comp'd the whole stay." (Was very impressed by that).Got my credit card bill this month and no refund. I called back and spoke to the manager who said they adjusted my bill by $20.Needless to say not happy and not going back.Came back to Dallas this past week again and stayed at the Hall Arts hotel - impeccable service - this hotel needs to hire them to teach them

This place is nice! That's just the hotel part, I could walk around it all day looking at the art and finer things they have there. The food at Emilia's was great: squid, asparagus, rock shrimp pasta, and white chocolate apple dessert. And martinis.

When we got to the room the safe, TV, and heater would not work. In addition, a light would not turn off when it was time to turn off the lights and go to sleep. I called the front desk a least 6 different times because of basic failures of the hotel to ensure all the equipment was properly working. An engineer was sent to my room six different times to make adjustments. The heater never properly worked adequately after two different visits from an engineer to make adjustments to it. One last issue, the most important, the sheets (bedding) are of poor sub-standard quality (cheap), and not adequate for a four-star priced hotel.

I wanted to love this hotel. But it's really just a Holiday Inn with fancy counter tops. Service was fine but not great especially given the price point. Tried to go to breakfast and a very distracted hostess instructed me to go wait in the lobby when I tried to sit at one of the dozen empty tables (no one waiting). Amenities were sparse in the from and the beds had saggy mattresses. Definitely won't be staying again.

Hotel is nice but phones don't work in some rooms at times, coffee machine difficult to understand and room service is so slow. When you do receive the morning coffee order it's good but not worth the wait of 1 hour.

The hotel staff is terrific and could not have been more accomodating. The hotel, artwork aside, is very disappointing and feels like it was an after thought to fill out the development. The guest check-in is adjacent to the front door, which during peak times will create a trainwreck at the front door. The bar area is expansive with plenty of perimeter seating, but it is centered around an oval shaped bar with a large fixture in the middle, with liquor and TV's on front and back. Too bad if you are on the ends of the bar, no TV's for you. Must have been designed by someone that does not like sporting events. What is the purpose of an oval shaped bar, if you can't see the other side ?Emilo's menu is very uninspiring. Apps, salads nothing special and the chef does not allow protein on salads. Might want to re-think that so the wait staff does not have to keep apologizing for a " stubborn " chef. The rest of the menu, six pasta dishes and 4-5 other expected entrees. Rigatoni with short ribs, Bucatini and Artic Char were good, but not worth a second visit. I booked the Hotel Crescent suite, which happened to be on the second floor, with a terrific view of all the stop lights at the intersection of Camp Bowie and Van Cliburn Way. Really, for $900/ night, that is the best you can do? The size of the sitting area was fine, but some out of ¹control interior designer put so much over sized furniture in the room, it felt small.. The bedroom was OK, although the closet space is meant for one person. There is another larger closet in the entry way to the room. The shower is large, but who puts the shampoo etc at one end and the shower head at the other end. A little common sense would have gone a long way in the layout and design of the room. And finally the gym, through Canyon Ranch is best in class. The valet parking is top notch.So, if access to a nice gym and valet parking is your thing, this is your spot, otherwise save your money and book someplace else.