The Budlong Southern Chicken - Irving

Great sandwich, THE WORST SERVICE AND WAIT FOR FOOD WE HAVE EVWR EXPERIENCEDWe came dying a break for lunch. We came over and used the single kiosk to order our food. They are next to a convention center and only had one person making food and no other employees. It was insane. It got to the point that people from the conference started exploring food, pulling food from the window, working the screen to call out orders, going into the fridge to get condiments for orders! Literally the customers were working because the dude cooking was making one sandwich at a time... he was cutting a tomato, cooking one chicken breast at a time... it was like they had no idea how to make food for more than one person at a time and they had no idea that they are near a convention center and that there would be a ton of people at given times. Sandwich was great but NEVER go here is there is a line or during a convention. EVER!

It was okay. My original chicken sandwich and fries were really good. However my daughter did not like the nuggets. Place was dead on a Sunday. We were the only ones in there. Not somewhere I need to come back to.

This is the first location in Texas and it has only been open for about 3 months. We took a lovely walk along the canals and then were looking for a lunch spot.I had this place Yelp bookmarked and I had not seen the Toyota Music Factory complex before now, so we drove the mile over.The place was empty at 2pm on a beautiful Saturday - I imagine it is quite busy when anything is playing at the TM venue.We ordered the southern fried chicken sandwich combo (to split) with fries. ($18 including tax and tip) The southern sandwich comes with pimento cheese and I find that hard to resist on any menu! - Splitting the sandwich was plenty of food to not leave you too stuffed.Casey was working the register - and maybe he was helping in the kitchen too. Our sandwich came out pretty quickly and was super hot. It was very crispy and a bit sticky, not too hot, very tasty!! Quite large too - the chicken thigh extended out quite a bit from the bun. The fries were Crinkle shape (my fav!), nice and hot, not too salty. FYI, with a combo you have a choice of only fries or mac and cheese (though there are other side options available al la cart).There was a card on the table to register to win $100 gift cert, so we both registered. Casey came by after to ask us to register, when we said we already had - he said we were entitled to a free banana pudding for doing so. Then he bought out TWO banana puddings. WOOT!! I think the 2nd pudding will be better tomorrow when the vanilla wafers have time to absorb more into the pudding. The free puddings got them the extra star. Casey was great - and really seemed to care that the few customers in the joint were happy and well taken care of.Bathrooms were clean.Couple suggestions: that they had ketchup as a "pump option" - rather than all individual packets. And boy oh boy I would have LOVED a DIET dr. pepper on tap (they had regular).

This place is so awesome and so good! The customer service is outstanding. Came in today to try their The chicken fried steak sandwich- Nashville style! Let me tell you what! It's everything and more. It's perfectly made for a Texas size feel! Everything blends perfectly together! Asked for fresh fries and they came out perfectly salted! Absolutely enjoyed every bite! This place is clean and is the perfect place to enjoy some hot Chicken!They do have one item on the menu that's bone in. I will be trying that next time! My server Cassey was wonderful! Loving the sweet ice tea and can't wait for the beer on tap to open. Please come and enjoy! Great for solo or groups and they do have a bar area top that you can dine at as well! Cheers

The Budlong Southern Chicken is a fried chicken sandwich chain that serves Nashville Hot chicken sandwiches that uses chicken thighs instead of breast. This is the first location in Texas.My Overall Rating - 4 Stars (Atmosphere, Service, Food, Return)Atmosphere - The Budlong Southern Chicken is located behind Bar Louie in the Toyota Music Factory. Like all restaurants at TMF, try to get street parking, otherwise you have to park in the garage, which can be busy on event days. The restaurant itself is a long, quick serve style restaurant with booths along the sides, tables in the middle, and cool Budlong art and murals on the wall. If only it had better parking.... 1/2 Star.Service - The staff is super nice. We went on a grand opening day where the line was to the door, but the staff were all smiles, were super patient with our orders, and made sure we would enjoy our meals. Like most quick service restaurants, you order, give them your name, then wait for your food to come out. 1 StarFood - I ordered the original Nashville Hot chicken sandwich with Cajun potato salad. Kudos to Budlong because the thigh meat works. The chicken was hot, plump, juicy, and contained a good amount of heat. The soft, spongy bun held the chicken and slaw well. The slaw cooled the heat a little, and the cold, creamy Cajun potato salad cooled it a lot. IMO, it was a perfect paring. I chose the buttermilk ranch. And while I didn't dip my sandwich in it, my teens ate it with their hot, crispy crinkle-cut fries. But the star of my meal was the fried corn bread. Served with sweet butter, who knew boring cornbread could be transformed into such greatness? The only downer was the chocolate pie. The dough was very chewy and the chocolate a bit gooey. Otherwise, a great meal! 1 1/2 Stars.Will I Return? - Yes. While I'm not a fan of the parking at Toyota Music Factory, I'm happy that I now have a great local option (I live in Irving) for Nashville Hot Chicken. I'll be back for that fried corn bread! 1 Star

Great restaurant when you want a quick meal, but quality. Visited here while in town for a conference and was thoroughly impressed with their menu and variety of offerings. It's a clean facility, plenty of parking, and surrounded by many other businesses. Service was great although I don't think they were expecting a massive lunch crowd. I had the Nashville Hot Chicken sandwich with Fries which was really good. Definitely give this restaurant a try if you're in the area!

Amazing chicken spot with even better service!Stopped by to grab their second hottest chicken sandwich and one of their breakfast sandwiches. Both were amazing and super fresh!!Pro tip: be sure to grab their breakfast sando with fried chicken and egg. The presentation is unreal and it is way too Yummie!!

Great sandwich - The Picnic with Nashville Hot Sauce. The fries were really good. Fresh, hot, and crispy. Atmosphere fine. A bit hard to find via GPS but just head to the backside of Bar Louie. Efficient friendly service.

The food is amazing, the staff super friendly. The cook and the lady on the counter, both very nice. This is my new spot for lunch!

We went here around 2:30-3:00pm it was dead, only one other customer in the place. Ordered chicken tenders (plain for two kids) and a sandwich (for myself). The tenders were so over cooked they were almost black, the kids couldn't even chew them, they were so dry. The kids ate all the sides and then I got them some food in our hotel restaurant afterwards. Honestly for $50.00 for this food is insane. Just go somewhere where you know you're gonna get decent food. Don't go here.