Steak ’n Shake

First visit to a Steak 'n Shake since Covid as the one near us closed and never reopened. I remember that I love their fries, thought their shakes weren't bad, but they were overpriced.I was surprised to find that they have no counter service at all, only kiosk, and app to place your order. Their prices definitely have not come down, and in my opinion, are high for what you get. The atmosphere was clean, bright and well-maintained.Our burgers tasted good however $.90 up charge for fried onions, particularly when they are very few, is a bit ridiculous! The french fries were so undercooked, I'm not sure they were actually fried (ask if I could get them more crispy and the answer was no). There are milkshake, exactly that... I ice milk, not ice cream... highly disappointed!Overall, very disappointing! Not likely to return! Felt like they were actually more like 2 1/2 stars, but felt two stars was unfair. On a footnote, their app is also very clugy... it shows the burger, and the items that you add to build the burger, however, when you tap on them, it puts a red box around them. A red box when you ordered it, how does that make me sense! Additionally, I spent over 20 minutes, attempting to reset my password. There was hardly anyone in there, and to me, it's obvious as to why there was hardly anybody dining there.

Listen, steak n shake is pretty high up in my burger list for fast food. I would rank this right behind in n out. The burger is extremely affordable and the garlic burger may be a little too salty but man just a classic cheeseburger is so fire. I also love their string French fries. I've eaten at steak n shake twice and I love it. I don't know why you wouldn't go here instead of whataburger.

Traveled from California to review Steak & Shake for my podcast, as they're going to be in my annual Septemburger tournament later this year.My first impressions of the place were that the outside didn't match the inside. It has a fancy signature on the sign making it seem like it'd be an upscale kitchen, but it's not. It's a fast food burger joint.A decent one at that though. You walk in to find kiosks to order with, and the place felt pretty clean. Not too crowded. The customers I did see almost all got confused by the soda fountain, because you have to scan a QR code to activate it? And the scanner wasn't directly next to the dispenser, but over by the ketchup pump. Either way, seems like overkill but I guess soda theft be causing these businesses to drop like flies.The staff were all nice enough, but with the removal of a face-to-face ordering interaction, there's not much to talk about here. There was an odd moment where we ordered our shakes with cherries on top, and they arrived without cherries. We didn't say anything but a minute later, a guy from the back came out with our cherries and told us that most people don't like cherries, so they assumed we didn't want them. Mostly I just found it funny, as the problem was fixed quickly and without us asking. Still worth noting.The food was a mixed bag. The burgers were all pretty decent. My dad and I split a garlic burger, a western BBQ & bacon burger, and a standard steakburger. The garlic one rules if you enjoy garlic. A little salty but overall I'd go 6.5-7/10 on the burgers across the board.The fries were really good warm, but make sure you add their special seasoning salt. I had to ask for it as it wasn't kept out in the opening.The onion rings tasted like freezer burn. The milkshake didn't taste the freshest (but not as bad as some of the other reviews had me prepared for).The chicken tenders impressed me though.Overall, I'm neutral on the atmosphere, positive on the service, and neutral-to-positive on the food.Pretty close to perfect mediocrity, but slightly higher. Check out my full episode on this experience this March on "Fine" Dining: The Search for the Most Mediocre Restaurant in America.5.19/10.00

Great late night spot close to the Dallas Fort Worth airport. Can't get it in California! Hopefully someday. Garlic burger was awesome. Fries are also great. Wish you could get different sauces for free. Also make sure to add burger toppings bc I think it defaults to nothing. Good anyways.

First time at Steak n' Shake, while on vacation. As soon as me and my family got in and placed our order, the card kept declining even though it was still good. Turns out, the machine was broken, so we had to use another one. There was trash on the seats, but overall a decently clean inside and outside. The shakes were good, and the chicken tenders were AWESOME! Though, it was kind of expensive.We didnt have much experience with the staff, but the one guy that gave us our food was kind and tried to help with the whole credit card thing. Overall, I would recommend coming here if you want some tenders and shakes!

These reviews need to be updated, I almost didn't go to this location because the reviews were saying the owner was mean and the Irving location was terrible, but I kept at it and came anyway. Mind you, I came alone at 11PM after watching Fireworks in Coppel. The only complaint I have from this place, was that Steak 'n Shake got rid of their garlic Parmesan fries, and replaced it with nacho cheese, but they still have the double garlic steak burger so that's a plus! The manager or owner was really nice, asked if I needed help at the Kiosk, brought my food directly to me, offered seasoning on my fries and opened the door since they were closing at midnight! It was a great experience overall!

Everything was so fresh and delicious, best Steak 'n Shake I've ever been to.Guy at the drive through was kinda rude tho.

I was going to take my family to eat and they had a car show. No place to park but the inside was empty. All the cars were so loud. Don't think it's the right place to host a car show. Never going back cuz I don't have time for bull shit.

Food is fine, not the same since Covid of course, but this Hispanic guy at the window is rude af always gets the orders wrong when you get to the window. Won't be back to this location it's a joke

go to whataburger next door instead the men here HATE their job and will throw your food at you even if they make it incorrectly or miss half your order. every single time i've come here during the last year the service gets worse than before. save your time and energy and spend somewhere else.