Heirloom Pizza

Heirloom Pizza, Plano: This is meant to be a positive review with a caveat.First, I hate pizza, but my family loves it. Constantly looking for something I like (will eat) we found this new place in Plano. Izza is a small takeout-only pizza place with extremely good toppings and preparation... IF the owners are on site.After hooking me on their food, I was coming home late a couple of weeks ago. Rather than eating warmed-up leftovers, I told my wife I'd get us a pizza on the way home. Three different times I called, and each time the phone went to voice mail. It was only 7:00 PM, so I knew they weren't closed. I drove to the store, which had an empty parking lot, but Heirloom's lights were on and open. When I went in, there was only one person there, who was not the owner. I placed my order plus tip (I hate tipping before service) and asked why the voicemail; he stated that they were very busy, so he forwarded the calls. I am assuming losing business because no one leaves an order on voicemail. I sat in one of the two waiting chairs for 20-25 minutes while my meat eaters pizza with extra meat etc was prepared. Only one person came into the store during the whole time I was there, nor did I hear the phone ringing off the hook.When I got home and opened the box, I might as well have picked up a DiGiorno at Krogers. I could have counted the amount of meat and extra ham on one hand. I wasn't disappointed; I was pissed. I swore off pizza, again, another 30 bucks down the drain.Tonight, we were short of time again. As a last resort, we un-swore off pizza. The normally bright-eyed owner wasn't there, but his mom +1 was. Her pizza with the extra toppings was incredibly good, and the saturation of quality toppings were exceptional. Heirloom is back on our list, with caution.Word to the wise ... find out whose cook'n before you place your order.

We ordered 13 pizzas for a party of 50 people at Nerfies down the street and EVERYONE kept coming up to ask us the name of the pizza place we ordered from. Even the party host said in all the parties she's hosted that this was the best pizza. We ordered the maui, the author, pepperoni, cheese, the alfredo bliss and the margherita. I tried each of them except for the alfredo (it was all eaten up) and they were all delicious. My favorite was the margherita and the author.My husband said the staff was super friendly and even helped carry all the boxes out to the car. Will come back again when in the area and will recommend!

Saw the owner post on Facebook about free slices for lunch so had to check it out. (I did tip as well so review is my own and not because the slices were free.)The owner recently took over the place earlier this year (2024) and is trying to make a name for himself here in Plano. It's not a place you can really sit down in but is great for to-go. The owner was super friendly and made the experience enjoyable. For the slices I had the Meat Master, Fred's Steakhouse Special, and Detroit style one. The meat master was very well done with your basic all meats topping in a thin crispy crust that was perfection. The flavors shone through and it was not over sauced which I thought it was perfect. However, if you like sauce be sure to order extra. The Fred's Steakhouse Special was phenomenal and I will order it on another day. The owner gets his steak from Fred's next door and then tops the pizza with Alfredo sauce, banana peppers, red onions, and cheese. With that crispy thin crust again it was truly unique and something I never had here before. The last slice was the Detroit style one. It's a deep dish style pizza and the crust was amazing on the edge that I got.Overall I highly recommend checking them out. He seems like a good guy and will quickly become a local staple. So get in early while you can and help support a local pizzeria here in Plano!

It's pizza magic. So so so thankful I've found "that" pizza spot. Have been living in the area for a couple years and just had one meh pizza experience after another. Some have been good, but this is great. Crust is a YES. The sauce has a flavorful zest. And the cheese is just right. Will be back repeatedly for the Maui Islander. Can't wait to try more.

Very tasty pizza. The crust was nice and thin. The cheese and sauce were good. The pepperoni were small and when cooked formed a little'bowl' shape. My husband loved it. It was very oily from the pepperoni to me. That's what he liked best. The service was excellent. Very quick and on time as promised. I called it in, then picked it up. The family owned business was obvious- father checked me out, son cooked, brought out my pizza and even introduced himself. Very nice family. The ambiance was what was to be expected for a pizza place. It was nice and clean and welcoming

Christine greeted us with a BEAUTIFUL, warm smile when we walked through the door. She's the mother of the owner Justin. She took us through the menu and we decided to create our own. The pizza is made to order, in a small grab and go type of establishment. You can eat there but it's only like one table for two inside, I believe. The pizza was phenomenal. Extremely fresh with all our favorite fixings. Christine was even so nice to give us a dessert on the house, which was so gracious of her. Hands down the BEST Pizza in Dallas!!!

Love the thin crust and taste of this pizza! Slightly well done is my preference and the Detroit Style never disappoints. Customer service is also a big bonus and the owner and his staff have been nothing but accommodating and make you feel like family.

My first impression wasn't the best, which was puzzling because of the glowing reviews. I figured it had to be a fluke, so I didn't want to write a review based on that experience. I called the restaurant instead, which turned out to be the right choice. Kenny made it right, and then some. Turns out it WAS a fluke because the replacement pizza was DELICIOUS. And because of the amazing pizza and customer service, I have a new favorite pizza place. Thanks again Kenny!

The owner is so cheerful and welcoming. He took the time to talk to us and shared his opening story. The shop is takeout only but there are two retro game machines to play with as you wait. Now the pizza itself was so delicious. We loved the dough and you can tell that the ingredients are fresh. Ill be trying the pesto pizza next time and I totally recommend this place!

The Detroit Pizza is our favorite since Uno's closed. Be sure to order early as the dough is special. Justin is friendly and thw family makes it good. No table service, only takeout. The Tiramisu is good too.