McDonald's

I go through different phases with what I'm eating here. But the classic I absolutely love is their coffee. I remember hearing about a study blind taste test that had people saying they preferred McDonald's Coffee over Starbucks' coffee when they couldn't see the brand. I drank coffee from both places in one day and had to agree. So, when I get to choose where I'm getting my coffee, I'm coming here to McDonald's.I am quite the fan of this location because it's a little further away from the freeways traffic area and I will arrange to meet up with friends for a little breakfast and conversation here. We grab a side area table. The sausage burritos are perfect. I typically like to get two. They are a perfect "to-go" food and size if I don't eat the whole thing. Has more protein from the egg and the sausage. Lighter on the bread side of things. And it wraps up nicely if I want to take anything with me. Plenty of free parking and the drive thru usually moves well. While you'll see I more often frequent the one on Tustin by Island's, I really like this location for meeting up with friends when we get to choose by location and not freeway proximity. PRO TIP: Get the App! The coffee of which I am such a fan usually has a daily $0.99 special. You can only use it once a day, but it does include the Large coffee. Isn't that a great deal?

We come here many times a week. Self serve kiosks are the only way to order when inside. Many times the kiosks stop working after you've input your order and are about to pay. They should have a OUT OF ORDER sign on them, but they don't. You are then forced to go to the front counter where there is no one to greet you. Service is very slow. Staff is not very friendly, except for Ricky. Tables are never wiped down and the floor is a mess. Max occupancy is 99 people. They have a few interactive tables for the kids and 2 on the walls. Most of the time those don't work either. Their ice cream machine almost NEVER works. This place has really gone downhill since Scott (former owner) left. This new management is horrible.

I stopped by McDonald's to grab a drink while I waited for my car to get washed across the street. I was excited to see if their customer service was as sparkling clean as my soon-to-be-washed ride. Unfortunately, the staff seemed to be having a worse day than a soggy fry left in the rain. I got a dirty look just for ordering a drink- I guess they were hoping for a 20-hour workday without any actual customers. Needless to say, the 'service' was as dry as the ice in my drink. Guess you could say I got a'McDisappointment'!

I have mixed reviews about this place. I've stopped in here twice recently and both times I went inside to order. I am not a regular at McD so I just decided to stop in like a regular person. No app or anything.First off, the place looks fairly new. There's a jungle gym for kids. And 2 drive thru lanes. Food came out hot and tasted as expected but since I didn't specifically order ketchup, that was missing from the bag.The first time, everything went smoothly and quickly. I was able to order at the computer kiosk and take my ticket to the counter and was served right away. The second time, the machine did not print a ticket, staff ignored me even though there were a lot around, and it took like over 5 minutes to get someone to help me when I was the only person in line, and then another 5 to get my food. Not the greatest service. This experience may be different if you are a frequent visitor who uses the app or drive thru. I, personally, didn't appreciate the delays. This is fast food, but it doesn't always come out fast at this location.

I went to this location this morning and had an incredible experience. Michelle was very friendly and took my order efficiently not many fast food workers are this amazing ! She was just great! I will definitely be returning to this location.

Our errands took a little longer than we had expected, so we needed a quick 'something' for dinner so we mobile ordered a couple of fish sandwiches and fries.The fish sandwiches were ok, but I just don't know why it's hit or miss with the fries. I would think that fries are always being refreshed often because doesn't everyone order McDonald's fries? And it's not like they were slow because as we waited for our order to come out, there must have been over a dozen cars that went through the drive-thru --- and you know those people had to be ordering fries!! Well our fries were a 'miss' - lukewarm and soggy - which was a bummer because I had ordered a large. We had already left, and we probably should have gone back, but we just settled for the soggy fries.I just can't understand how a Mega chain fast-food business like McDonald's could score 1 1/2 stars on Yelp - (I usually like to give the benefit of a doubt for low scoring businesses because there are a lot of haters out there - but 1 1/2 stars is pretty low) -- I'm sure that soggy fries have got to contribute to that low score, among other things.

I came here the other night and every person in the drive thru ahead of me was told through the speaker that it would be about a 20 minute wait for their order to be taken. When it was my turn, I was asked to wait as well. I ordered my food and had to repeat myself. It is what it is. Here's what annoyed me about this location. For one, they never give you a receipt. They won't even ask if you want one, you just won't get one. When they handed me my food, I asked for extra ketchup. I had ordered my nuggets with buffalo sauce and wasn't given any at all. I had to ask for the sauce again. They never give you the sauce even though they ask at the window which one you want. Side note: my sister went a few days before me and told me they were charging 25¢ per extra sauce cup, but they didn't tell me anything. At least make sure you give me my sauce that it comes with. When I got home, I looked at my "large fry" I had ordered and it made me mad especially after waiting in the drive thru for at least 20 minutes. I pay for my food and get jipped. My fries wouldn't even count as medium fries. I did not want to deal with the hassle of going back. I go to this location out of convenience since it's closer to home, but they really need to pay more attention and make some changes because if the fries aren't cold, it's always something else.

The worst Macdonalds make you wait for the longest time! long lines... all the way back to the Main Street

This is Mac Donald I use most of times. Recently I notice new employees working at drive through make me feel welcome, friendly, and nice that I do want to leave comments how much customers are appreciated. Even my husband notice too and my husband said " I never see anyone from MAC Donald so friendly and polite like him before ." Today I end up asking his name and he told me his name but it wasn't American first name that I can't remember. He told me people just call him "K". Thank you Mr. K! Keep up the good work. Your kindness and friendly customer service mean a lot to the customers.

Service is beyond slow. They had only 1 drive through lane open -and had a sign on the door saying it was closed and can only use the drive through. About 10 cars in front of me and it took 14 mins to even get to order. When I got to the window- there was ZERO customer service. People who work at McDonald's want to get paid so much more minimum wage yet don't have the skills to back it up. The girl sounded like she was half asleep and didn't sound like she cared to be at work. The ambiance was impatient cars (I could see peoples faces through my rear view mirrors-)we were all annoyed at how long it was taking to order and get our food.