Chipotle Mexican Grill

Rude Customer Service ExperienceI recently visited Chipotle and was very disappointed by the lack of customer service, especially from Lilliana, who I believe is the manager.When we arrived, there was no greeting despite being the only customers in line. After getting our order, we went to serve our drinks, but both sodas I tried were flat and gushing out quickly, causing a mess in the area. I politely informed an employee wiping the counter about the issue, hoping they'd check it out.Lilliana came over to check the soda machine but didn't acknowledge us or our concern. She filled a cup, tasted it, and responded with a smirk, saying it wasn't flat. When I expressed that it wasn't just about her drink,if she can check or did she think I was lying to her she offered to refund our money but didn't seem interested in actually addressing the problem.This kind of attitude isn't what I expect from a manager. Customer service means listening to customer concerns with respect, and I left feeling dismissed and disrespected. I hope Chipotle can improve its training, especially for those in leadership roles, to ensure a better experience for everyone.

Just okay.It's weird to me how much Chipotle has gone downhill overall. The freshness just isn't there anymore. Those unique flavors that used to make me crave Chipotle, are gone. I don't know if I will be back to any Chipotle location. It seems they all are bad. Is this aftermath from the pandemic? Service was sloppy? He just threw stuff in there super quick and didn't seem to care. Tables were dirty inside. Just not a good scene. I ordered chips and guacamole. The chips were stale. And the guacamole was mushy and needed salt. The chips used to have this lime flavor that was amazing. Not anymore. They tasted like trash. The sofritas was crusty and didn't taste right. I normally love the sofritas (seasoned tofu crumbles), but it was the wrong texture. Tasted like old sofritas from the day before. Not fresh at all. I just can't get behind Chipotle anymore. Let me know if you are aware of a good location somewhere. I'll go based on yelper recommendations. That's if anyone has any suggestions. Otherwise I might have to let go of the past. And Chipotle might be part of the past now.

Horrible experience! Talk about disgusting filth! Wife and I went in for dinner. 6:40pm 03/01/2025. Being that I was focused on the menu, I honestly did not look at the place till we waited for our order and my wife went to the restroom to wash her hands. The trash cans were overflowing, the floors were dirty, tables were filthy. My wife comes back from the restroom and said it was absolutely disgusting and the floors were full of urine! All while one employee just stood behind the counter doing NOTHING! Not sure if its his job to keep an eye over the shoulder of the cashier but that all he did! The only time he moved was to get on his cell phone. The food was okay, my lettuce was frozen, which made my warm/hot food get cold fast... Is it possible that at this time and on a Sunday there are just no managers? This will be the one and only time I step into this CHIPOTLE!

Management or franchise owner needs to talk to the employee(s) whoever makes and maintains the freshness of the food. Today 12/27/24 at 5:40pm THERE WAS THE WORST TASTING FOOD EVER!! there was BROWN guacamole, soggy lettuce, meat was whatever, rice was soggy... I can handle an employee's attitude IF the food makes up for it but NO IT MATCHED BOTH WERE HORRIBLE... STEP IT UP OR CLOSE UP SHOP...literally a lady spilled her drink and it was there for like 20 mins NO ONE CLEANED IT UP UNTIL SHE ASKED LIKE 3 times... imagine on top of the crappy food and someone slipping and breaking a bone in this crummy place... SAD IT USED TO BE GOOD.

Ordered online and picked up 5 minutes before I had requested it and it was ice cold the tortilla was stuck together and stale. Used the bathroom and it was filthy !! Should have known a clean restroom means clean kitchen. So I'm sure the kitchen is nasty.

I read many reviews before coming here and still gave it a shot. I definitely understand why people are unhappy. Service wasn't rude but so short and blunt with zero conversation besides white or brown rice, black or pinto beans, salsa etc. We took food to go so I didn't take note of the inside of the restaurant but I will say it would be better to be nice and smile to create a warmer atmosphere.

Got my order of 4 burrito bowls. Asked for extra rice on all of them and was given a 1/4 scoop of rice. No joke the least amount of rice I've ever had at Chipotle in 20 years of going there. I would highly avoid this specific Chipotle. They also gave my friend food poisoning and he refuses to eat there.

Depends on the location! Tustin is great! Morango location is great! Palm Desert would be great to comment on if I could ever eat there! I've been there twice and both times there was 5 staff first time & 4 the second try. Both times there were no other customers and the staff was deep in the kitchen talking & laughing! I literally stood there the first time for 5 minutes (I timed it...I thought "since it was mid afternoon they were having a staff meeting or training" so I waited first time and finally asked for service! You would not believe the response! I'd give it to you but I only got looks from the group that said "we've busy laughing leave us alone" so I left I thought the next time I wanted Chipotle maybe bad manager, bad day, any excuses as I love their food! So I tried a second time and experienced literally the same scenario as the first! So I'm never going there again! BUT the other stores you have a loyal customer. Btw I live in both City of Orange and Palm Desert...

Your system was down so we called online and the phone in order and went all the way through and paid it and then came to the restaurant and they said we had to go stand at the end end line. I understand being down the line when we already placed an order. I'm guessing we won't help because you already have crappy ratings but do better! .

I love chipotle but this location is NOT IT. The chips were stale and burnt, I got tiny portions, and was served bottom of the barrel cold fajitas (there were only like 3). The workers seemed to be in rush even though it wasn't busy. & Every single bite of steak was CHEWY! So sad): Don't go to this location!!!