Window World of Albuquerque

Tony was amazing! He really helped me understand the need for new windows. I am very excited to see how they will help me save money on my heating and AC. The price was cheaper than the other 4 window companies I had out. I am excited to see them in my home. Based on the presentation, the windows look high quality and sturdy. They even stood on it and showed me how it won't break!

This place stinks, horrible customer service they don't care about anything after they get your money . Don't spend your money here

Customer service is a joke!!!! They call out of the blue changing the scheduled date asking to come early. Wifey (me) works from home. He's busy at work so He calls back and schedules another day to come. SHE gives him attitude!. He calls once again to get the dates right, leaves a message and they DON'T call back. Just because your schedule opens up doesn't mean that ours has.... We already ordered all windows for the house and he gets treated with attitude. This post is to be continued......(let's see what happens, I will post more reviews on social media)

We got quotes from multiple window installations and Window World was by far the best fit for our house and our family. The window installation was done in a day and we no longer have condensation on our windows, which was the biggest reason why we chose to upgrade our windows. I would highly recommend Window World to anyone looking to update their windows.

We had our windows installed by Window World last year. I couldn't be happier. The level of professionalism by Israel the lead installer was amazing. He went above and beyond to make sure that everything was done properly, and when he left you couldn't even tell any type of construction or installation had been done in our home. He is a treasure and I hope Window World compensates him appropriately.I Purchased their top-of-the-line windows which allows cleaning of both the top and bottom windows from the inside of your home, because of the way they tilt when you wish to clean them. I can honestly say cleaning these windows is a breeze. We priced other vendors and I can honestly say we were shocked at how inexpensive Window World provides a wonderful comparable product. Thank you Window World for a great product at an affordable price, and my home looks absolutely beautiful with the new windows.

Made the mistake of ordering windows and doors during pandemic. Agreed to finance purchase thru Wells Fargo. Several weeks elapsed between sales call and measurements. Still more weeks passed before installation. Installation crew did a good job. One bedroom window was broken and was not installed. Sliding glass door does not close properly. Front door quality is poor. I have contacted customer service several times asking about completion of installation. Customer service reps are evasive, never giving any reliable info. Never follow up on phone calls/voice mail messages. Finance company began billing me before installation was completed. Been making payments for 2 months. In hindsight would never do business with this company and would not recommend them to anyone for new windows/doors.

Great windows that the average person can afford without remortgaging the house. They installed ours five years ago. We have had absolutely no problem. The instillation was smooth and quick. The owner is extremely honest about the price and service. A great relief to find that kind of integrity.

I had a wonderful experience; Mike made everything easy, and the windows are great! Very happy with the sun blocking too, has already made a difference during the heat of the day...

Expensive. They don't carry any product. 7-9 weeks out. I've tried to buy from them a few times. No success. Long lead times and nothing in stock that I know of.

The first time I did business with Window World (WW), I had excellent customer service, and got 5 large windows replaced for about $6,000. The windows look good and are wonderful. The second time (2 years later) I was having a $1,200, large 4' by 8' window installed. I had good initial customer service, but the wait would be 3 months...then due to the pandemic it became 6 months, then one year. At a month or two after the one year wait period, they had not called me, so I called them. They immediately scheduled the installation. That made me wonder if they could have done so a month or two earlier, or if it was just a coincidence that the day the windows arrived was the same day I called them. The day before the installation, they called and asked to move it back one more week. The day of the installation a week later, they called to say they had a problem with enough installers on-hand to install the window. When the installers showed up they did a great job, and this window is also very nice. But while talking to them, I found out what really happened a week earlier. They showed up with two installers, and saw that the window was a second story window, and they could not 'safely' install it without scaffolding and one or two more men, so they left. (That was the problem with not having enough installers). The third time (3 years later), I called for an estimate to have 6 windows replaced and complete putting in all new windows around our house. The estimate was over $8,000...and three of these windows were small 2' by 2' bathroom windows. When I asked how I got 5 large windows for $6K a few years ago, I was told the prices have gone up and it's true for all the window installers around town. I asked how much it would cost without the three little windows, and after more number crunching, was told, $4548 for three windows. I called by a day or two later, asking for my sales person, Zach Carrasco, and asked how much would it cost for just the one large window, that had cost me $1,200 just a couple of years ago. He said he was pretty busy, but would get back to me with that estimate. I never heard from him again, and called two other companies that would both noticeably lower in price for a very similar window (according to the specs. on the windows). I won't go back to W.W.