Wagner

Tech (Sean) was very attentive to my 92 yr old mom. He did an amzn job for using the company in the future.

From the initial inquiry and chat with Frank to Phillip, arriving was not even an hour! Everyone I spoke to on the phone was kind and in a good mood. Phillip gave me an estimate but did not try to push it on me. Professional and skillful.

Joel was fantastic. Very thorough I'm his review of our two heaters; honest, respectful and a great representative of your company. Please let him know how much we appreciated his time with us.

I had a new furnace installed and the service was great, My problem with it all was the repair money I spent for them to repair the old one. I feel I could have been told in the begging I needed a new furnace before I spent a small fortune on repairs, but I guess live and learn should have got other options. So far satisfied with the new one. Just saying it is a good idea to be honest and you get more business and keep a customer for life.

Pablo Estrada was great. Friendly, fast, and explained everything to us.We have been using Wagner for many years now. We are a very satisfied repeat customer.

We had a simple pipe leak involving a very small (3 cm) segment of a pipe in the wall of our garage. The wall was already removed and the pipe was already exposed. A Wagner plumber came (non-emergently) and spent no more than 30 minutes to replace the pipe segment with a simple copper segment which he sautered into place, taking no more than 1 minute to do. We were pretty shocked then to see a total charge of a whopping $400!! WOW. For less than 30 minutes of work.Furthermore, when we called Customer Service the next day to understand the charge better, we were told Wagner does not have a set hourly rate, and no ability to provide an itemized invoice. When we spoke to the plumber directly, he said the company's rate for repairing pipe leaks is a standard "$397.00" -- regardless of how simple it would be to fix. Seems like a lot to charge for a straightforward, simple issue.Next time we have a plumbing problem, we won't be returning to Wagner and will shop around for more reasonable rates elsewhere.

Wagner MechanicalThank you for the fast service. On Christmas Eve as I was changing the furnace filter, I noticed a wet spot. Water inside our furnace. I knew immediately that the condensate drain was plugged and leaking. And dang it is late afternoon before Christmas. I called Wagner Mechanical, and they came out right away. It was the condensate drain but it wasn't an easy fix. They would have to come back. The technician, Philip Morgan, ensured that we had enough small portable heaters to keep us warm. And those little heaters certainly did the job.Philip was back in just a couple of days and fixed the leak. He ensured it was working and no leaks. He also cleaned our furnace in case any water got anywhere else. He was friendly, capable, and knowledgeable. Thank you Wagner for sending Philip to us. He is a great technician.Thank you Wagner for responding so fast especially around an important holiday.PS Our furnace/ HVAC is about 10 years old and is great. This is the first thing to go wrong and dust is certainly a problem in the Southwest and Albuquerque.

Very professional and knowledgable They did nice job in the minimum amount of time Thank you

So far my experience with Wagner Mechanical has been excellent. They have been courteous, professional and on time. I am looking forward to my new more efficient HVAC system.

Busted underground pipe. Rapid appearance by ťech for the estimate. Rapid appointment for the fix. Tech appeared on time and finished within the estimated time. Friendly service throughout entire process.