Vigil's Beef Jerky

Terrible customer service! Had an unenjoyable experience here and will never come back.

First time coming to Vigils Beef Jerky shop. I've had their jerky through other retail shops but never actually went to their own place. I saw on their Facebook page that they were offering a case of toilet paper (24 pack) with the purchase of their 8oz jerky. I'll be honest at first I thought it was just a joke gag seeing as everyone is going on a toilet paper hoarding spree so I called prior to leaving to awkwardly ask if it was legit. Sure enough it was. My dad said he was running low on TP so because of all the madness lately at the stores he's been unsuccessful finding some. I figured this was an opportunity to get some and help him out. I know how difficult it's been lately because of the Corona Virus scare. So I figured surprise him and make it easier for him. Plus spending extra time with him even if just for a few minutes was worth the trip. I love my dad!Soon as I arrived there was a line of people walking in after me. They only had 4 cases of TP left that was up for grabs so I grabbed one along with some jerky and headed straight for the register and made my purchase. The staff was polite and friendly. Admittedly I was a bit overwhelmed with the selection of different jerky's they had in stock. Maybe it was also because I was holding a big box and trying to decide what I wanted. It definitely was a tough call. I had not expected that large of a selection. Eventually I settled with the teriyaki flavor.My dad got his toilet paper and I got some tasty jerky! It was a win win! The jerky itself was a little tough to chew. I think because of the teriyaki itself when the meat was cooking it hardened the meat. Once you get past the initial first few bites it softens up and is quite delicious. I recommend if you get the teriyaki flavor breaking the large chunks of jerky up and eating it in smaller pieces because it requires a lot of chewing to soften it up. So expect a mouth full workout. The teriyaki flavor is very rewarding for all the effort.Price wise they are a little more expensive than your domestic Jack Links jerky but the quality makes up for the price. Plus it's local so you know you're getting true New Mexico essence! Next time I'm in the area might hit them up again and try another flavor not as tough on the mouth with less chewing effort.

They have a wide variety of sizes and flavors of jerky! I was excited about the 1oz packages, they were 7 for $20, so I got to get a ton to send out as gifts!

Don't buy the Elk Jerky, quality of meat is substandard.Also bought the frozen ground beef and was not frozen fresh, discolored and freezer burnt when thawed, very disappointed.Quality of this business has slipped.

Made me sick. Found two of the packages that weren't sealed properly. Now I have a huge hospital bill. Thanks Vigil's.

I had ordered this jerky a couple of years ago to be shipped. The jerky was turning white. I called and was told that it is New Mexico style and is supposed to be dry. I have bought jerky at other places in New Mexico and know how it is supposed to taste. I know it is a crisper version than your regular gas station jerky.Well, a couple of months ago, I received an e-mail stating that there was 30% off. Biggest mistake ever. I think that is their way of getting rid of old jerky. I ordered 2 pounds. I was so embarrassed. I gave one pound to a co worker for Christmas, she loves New Mexico Jerky. She actually gave it back, saying she didn't want to waste eat, but couldn't eat it. I gave some to my granddaughter, she said it was nasty. I gave some to my husband and he actually gave it to the dogs. Never, ever again.

Wow. Look at Monica P's, Felicia B, & Thomas's review. WHAT DO THEY HAVE IN COMMON? EXACT SAME SITUATION AS ME. Straight bunch of clowns - I recently ordered from Vigil Beef Jerky via Amazon. It got delivered to a different address other than mine. I contacted them for some resolution and they told me to file a claim in the post office. Vigil Beef told me I could write a claim to get my money back from the post office. Post office says that's a NO GO. So I write a strongly worded email to them. Exact same situation as Monica. Rather than offer to resend the order or refund my money (which is straight BS, because I usually drop $100's of dollars on their product yearly), they just ignore their customers. They have great product, but apparently if you have problem with your order, they are NOT going to make it right.

I've never been to their store but bought their Green Chile (carne seca) on Amazon a few years ago to try. I was immediately hooked on the taste, and how thin and crispy Virgil's version was. Fast forward to Dec 2023, Virgil's is having a sale for Christmas (sign up for their email newsletter), and I buy 4 packs. Quick delivery. I open the box and to my surprise, they included a free gift and a sweet note along with my purchases. What great customer service!

7-5-2022Stopped by today and was met with a very friendly staff. (Ohana)Excellent selections and found some interesting varieties of flavors. So good, I need to go back there and get more. They're all so good. Thank you very much! (Mahalo)Please consider opening a shop on Maui!

We were buying ground beef here. The price was 1.50 per lb. when we first bought. Great deal and the product was good. Then the price went to 1.99. Still a value so we kept purchasing even though it is a far drive. Today, April 17 2020 the price jumped to 3.49. Why? We checked sams club where we go every day and can buy it there and the price was lower, quite a bit lower actually. We like their product but this is our last trip there.