Video Audio Services

Tony we miss you! Hope you are doing well. You and your store will never be for gotten!

I have been a customer for well over 10 years, possibly 20. Burquenos are supremely fortunate to have this shop in business in our fair city. Almost nowhere else can you get this level of service for vintage analog audio equipment and speaker re-surround work. Turnaround is good - reports of slow service is, I think, mostly a function of limited parts availability for older equipment. If there is a part to be had, these guys will find it. If not, then they will tell you and often offer some alternative solution.

I really want to give VA Services a bad review...but I can't. Yes they are SLOW! It took them 7 months to fix my 70's Kenwood amplifier, giving me very little to no communication. After 7 months I just assumed it would not be repairable and was prepared to purchase a different amp from them. When I walked in he pointed to my amp and said, "it's all set!" I was psyched! The amp had a lot of sentimental value to me and knowing it was finally fixed erased almost all negative views of them. $150 total. Understand, if you're bringing in a piece of equipment that is old and needs tubes and all that stuff, it may take awhile. It was explained to me that it's easier and quicker to order 1000 of one part from China instead of just 1. You may be lucky and have it fixed very quickly. They say they "refuse to quit" on anything being fixed and I believe that. The store is in complete shambles, dusty equipment all over the place, which actually didn't bother me. Don't expect service personnel with name tags is all I'm saying...you'll see. Through all the aggravation, VA Services BARELY gets 4 stars .