US Post Office

This is the worst post office I have ever been to. The employees at the window, processing passports, and sorting mail are rude and useless. Every encounter I have had with an employee at this location has been frustrating and unpleasant and I have witnessed these same employees become downright hostile with customers. For some reason this is the only USPS location in Albuquerque that does not have to answer phone calls. I've had to call other USPS locations in Albuquerque to help me reach someone at this main location. Nothing gets resolved here. If there is an issue with you mail, good luck! "It's your problem, not mine" is the attitude you'll get from any employee you ask for help.This location has been an issue for a long time and nothing has been done to improve anything. There is no standard of service and no accountability. I typically support funding the USPS but this location is a great argument for privatization. It makes me angry that tax dollars are being wasted on such a poorly run joke of a facility.Please send your complaints to:Office of Consumer Advocate475 L'Enfant Plaza SWWashington DC 20260-2200https://www.usa.gov/complaint-against-government

THIS POST OFFICE IS BACK TO REFUSING TO DELIVER PARCELS AND THEN LYING ABOUT IT AND CLAIMING THAT THEY ATTEMPTED DELIVERY! FOR 17 YEARS, ON AND OFF, this has been going on. Sometimes they say I was not home. Sometimes they claim that access to my apartment was impeded by a lock or gate or some such NONSENSE. ALL OF OUR APARTMENTS ARE ALWAYS ACCESSIBLE TO EVERYONE:My apartment is on the ground floor not far from the post office boxes and just a few feet from an asphalt parking spot they can use when delivering parcels to me. We also have parcel lockers on the property. ALL of the apartments in this complex are open to the street. We do not have a gate or a locked building or anything else to impede anyone from coming in here and knocking on anyone's door. THIS HAS BEEN THE CASE, ON AND OFF, FOR 17 YEARS. I WAS HOME ALL DAY:I have been sitting next to my apartment door all day, in the recliner where I mostly "live," and no one has come to my door. There is NO notice on my door and there is NO notice in or on my mailbox, (inside of which is a prominent note that clearly says I am a disabled person who cannot go to the post office and stand in line.) BUT when I went online to try and chase down my package, I was notified that "The post office attempted to deliver your UPS SurePost package and left a delivery notice with instructions." this is a lie. I believe that the REASON they lie is because they are required by postal regulations to try at least once to deliver the parcel. They KNOW that they are violating postal codes and/or laws by refusing to deliver our packages, so they lie in an effort to avoid getting in trouble. / WE DO HAVE a whole bunch of parcel lockers of varying sizes, most of which are QUITE BIG. They could arrange to put our parcels in those lockers when a delivery occurs on the weekend, but they have chosen not to give keys to the post boxes to the carriers who deliver on Sundays. They have CHOSEN this method. / WHY on earth the post office bid for the weekend deliveries baffles me. They act like they don't have the manpower to do the job they ASKED FOR. The delivery policies of my local post office favor wealthy people who can afford to buy houses and ABLE-BODIED people who can stand in line at the post office during business hours in order to get their parcels. / The senior community, the disabled community, and the low-income community are just as much "American" as people who can afford to rent or buy houses, rather than apartments. We pay the same amount of money for our postage as those people do and we should get the same service and, In fact, disabled people should be given reasonable accommodation so that their access can be FUNCTIONALLY the same as an able-bodied person's. / What several carriers have told me, over the years, as they are on their way out to take a different route, is that the POLICY of this particular post office location is that when they have a new person or a fill-in driver or delivery on a Sunday, they DO NOT ATTEMPT SERVICE OF PARCELS TO OUR LOCATION. They deliver to HOUSES in our area...but not us. /Since we have a "fill-in" carrier for at least one day out of every week, plus whenever our regular carrier is ill or on vacation, this happens A LOT and is unacceptable. Very occasionally, I will receive a parcel on Sunday. I am assuming that a person who knows the route was making the deliveries that day./ One of the fill-in drivers told me, shockingly, "we have better things to do than to look for your apartment," which I rather think is their entire job. /THE ONLY EXCEPTIONS:Our former regular carrier, I think her name is Barbara, was FABULOUS! Professional, caring, considerate, SPOT ON. Dominic, our CURRENT regular carrier, is a GEM. When he is on duty, he bends over backwards to give us the very best of his efforts. If I was reviewing HIM ALONE, I would give 5 stars. I just wish everyone at the post office was like him. / But with regard to this issue of refusing to deliver to us and LYING about it, I do not have the word-space or expertise to propose a solution. I will say that I have lobbied the local post office MANY TIMES to make a correction to this situation, and it is now time to approach the NM Attorney General or some other agency that has some oversight or influence. Perhaps my government representative needs to get involved. I will have to find out/FINALLY - I feel sad that this is happening again. There was a new manager at this location who was really spot on and who actually CALLED me after the last issue at this location, and I wonder if he has gone elsewhere, since this is happening again. It must be frustrating for him, if he is still there.

First off, I would like to address the lack of respect from the employees at this particular office. I spoke with an older woman with red hair, I was polite and let her know that I had a package that was supposed to be delivered (it wasn't, I was home, wasn't any need for a signature). The note that was left on my mailbox said it was available for pick up on Sunday, with them being closed, I came in today, Monday. She hid in the back for a long time pretending to look for my package before coming out and telling me it would most likely be at the office by the evening. I requested to file a complaint against my mailman (who has not left packages multiple times in the past) and she told me I had to fill out a piece of paper or call the supervisor. I began to fill out the paper and she told me I couldn't do it right there, I needed to go back into the lobby and get back in line LOL. I said no thank you I'm going to fill it out here and continue working with you to address my issues. It's not my fault you hate your job, don't work for USPS if you hate it.Anyway, I filled it out, got the supervisors number, attempted to call over 40 times?? No answer, mailbox is full. Since the woman I spoke with told me my package would be back in the evening, I returned to the store. They close at 5:30pm, so I went back around 5pm, willing to wait for my incompetent mailman to arrive. The same woman was working and intentionally avoided us again, letting the supervisor (who evidently wasn't present in the morning) know that I was somehow "violent and threatening" when I had arrived in the AM, again LOL. I am roughly a 110 lb female who was incredibly more polite than she deserved from me. I spoke with the supervisor who didn't address any of my issues, tried to make me feel like I was being a hostile customer, and disregarded my claim I had filed in person along with the claim I filed over the USPS customer service hotline. He said it will be there in the morning, so if my package isn't there (it won't be, this has happened to me countless times now) I will be making sure to file a report to HIS supervisor. Fire incompetent employees or train them better. This location is the absolute worst.

You can't review the entire US Postal service so I had to choose. But it doesn't matter anyway because just like any other government entity, they have ZERO integrity. They advertise priority mail service but don't guarantee the delivery time unless you pay for express. The don't care and don't have any problem with their complete lack of customer service and care. If you need to ship anything that can be done by another shipping service, do it because USPS is not worth it.

So why I wrote before is still true but I wanted to add a little update. I mail a Christmas card to my sister from this post office. She lives about a few miles away from me but it's tradition. It's been 4 months and the card has not made it the 20 blocks to her house. I don't think the space aliens live in Roswell, they live in the Albuquerque main post office.

This location is a joke. How the hell do you "lose" a passport application, and then cluelessly recommend to reapply when WE GAVE YOU THE BIRTH CERTS which are needed to apply? Stay away from this place. The bad reviews aren't wrong.

No public restroom...at a public facility. Restroom facilities are a basic need that should be available too the public at a publicly funded facility.

Doofus in the back comes to the front and yells at all of us that the reason the line is long is they cut 2 positions and only one cashier is free...then just stands there????

I'm supposed to make an appointment for fingerprinting right? Just wondering how can I make an appointment if I call and nobody picks up? 505-346-8051 and 505-346-8052

If I could give ZERO stars, I would. The worst customer service ever. There is one particular woman with whom I always seem to have the bad luck in getting to assist me. She is so very rude and seems to love giving people a hard time. Her body language and manner is very tense and pushy. She seems to be a controlling type of person and lets you know it (she even puts signs up that are questionable, and I don't see them posted at other post offices: Like, I can't use my cell phone in line while waiting? Crazy.) I feel like I could be in a prison each time I go in there, and this woman is a prison guard. I get the sense that some of the other employees are afraid of her. The entire experience is always stressful and ridiculous. The entire place inside is filthy and actually looks like it could be a prison. I go there because it's close to my work and we depend on the Post Office for all of our mailings, but I would gladly pay more taxes to provide money to get some of these people some training on decent manners and customer service, and get out of this prison mentality. We are CUSTOMERS and PAY TAXES!