Uptown Bride

Uptown bride was the first place I had scheduled to start my journey for a wedding dress and I'm so glad it was! Kiana was my stylist and made the entire process so easy and personal. She could tell when I was starting to get overwhelmed and helped me focus. She was so personable and funny and made the appointment such an enjoyable experience for myself and my bridal party. I said yes to the dress today and I have kiana and uptown bride to thank for that!

They did not pressure me at all to buy a dress, which was my favorite part because other bridal stores pressure me into buying from them. I showed them a picture of the dress I wanted and they delivered!

I had recently selected several dresses from their online selection and scheduled an appointment for the fitting several days later. When I arrived for my appointment, I was told they didn't get my dresses out of their warehouse. They selected 3 other dresses for me to try on. Only one dress was similar to what I had sent. They didn't have any other dresses in the store that matched my taste. The owner said she could try to get the dresses the next day. I was upset that they didn't have them already on my appointment day. To top it all off.... I had to pay $50 for a fitting fee for dresses I didn't select. You cannot just walk in and try on dresses anymore, it by appointment only. I was limited on time and they promised to find me the dresses I would like and get it altered in time. I won't be going back to find out if the second part will be true.

***READ BEFORE MAKING AN APPOINTMENT **Made an appointment and they have a dumb policy where there could only be 3 people plus the bride and they want to charge if there is more people going to the appointment $60-75 for just people being in the building?? It is ridiculous policy just because I have 4 people coming I have to pay the 60-75 for them just watch trying on dresses? They're not providing a service to that person. If you have a small group going I'm sure the place is fine but if you have more than 3 don't waste your breath and go to a store that is accommodating!

We had an appointment for my sister to find her wedding dress. One of our other sisters had her new born baby with her. She's is a single mom, and all her support that was able to baby sit the baby was at the appointment, we asked for an accommodation for our new born baby and that was denied and was handled with so much negativity and prissiness. Yes the owner says no one under 12 is allowed in confirmation emails , texts, what ever else they sent. HOWEVER in situations like ours, when there is absolutely no one else available to watch the baby, that is something that should be accommodated. Owner mentions in the response to the other review that "other women would be upset with a baby there" however, as a women and i'm sure if you asked ANY mother, they would completely understand that accommodation. Clearly if the baby was crying, he would be taken out of the building. Amber seemed HAPPY to be loosing the owner business with her shit attitude. Remember Uptown Bridal, you are in Albuquerque, New Mexico and are not making gowns for the royal family. Please get off your high horse and be willing to be more sensitive towards struggling mothers. If you wanna be this smug and unprofessional and respond to google reviews before issuing us the refund, then you need to actually start making gowns for the royals because like i said you're in Albuquerque. Get off the high horse. Ann Matthews is a beautiful place with beautiful humans. Reading other reviews, the owner has made accommodations like this in the past, not sure why it couldn't be done for us. Hi Stacy me again, i can't reply to your reply so i shall do it in here. All i have to say is go fuck yourself. Spend less time on yelp and more time on finding staff that aren't bitches

After being rescheduled due to a double booking which wasn't a big deal, I was called a second time to see if I could move the appointment earlier in the day. I wasn't able to due to work. When we arrived we were the only party there and the entire facility reeked of weed! I told the woman helping me that I wanted to try on a variety of styles but she pulled 4 dresses that were all very similar. She told me that I'd have to make another appointment if I wanted to see more. They also don't allow photos to be taken, but they will take photos for you and send them to you. I have been waiting for the pictures that were taken and haven't received them. I have even called and emailed requesting them with no response. I would definitely not recommend going here for a dress or trusting this establishment.

The owner is SO RUDE! I don't usually leave reviews but she definitely rubbed me the wrong way even before I stepped in. My friend had an appointment and I was running late and I got there and when the owner let me in she said that I couldn't stay because no kids were allowed. My son is literally 5 months and was in the stroller ASLEEP! she let me in to talk to my friend and ended up making an "exception" but I definitely will not be recommending this place or coming here for myself. I cannot stand people that are rude with delivery. She needs to humble herself.

If it could be a zero it would be a zero. One is being to kind, unfortunately. Rude from the moment we walked in, and immediately stated our appointment was cancelled. We traveled from out of town, it was very disheartening. The professionalism was highly lacking. The dress selection was extremely limited. The appointment was confirmed by the bride. So why would they expect us to travel over an hour away. Do yourself a favor and save yourself some time and go elsewhere. Read the other Yelp reviews this is not an isolated event.

I cannot say enough great things about my experience at Uptown Bride! As soon as we walked through the door, we felt so welcomed. I absolutely LOVED my bridal consultant Andrea! She did a fantastic job of personalizing my experience and took the time to listen to what I wanted in my dress. She pulled 8 dresses that fit exactly what I was wanting. After trying them all on I was able to narrow it down to my top 2 and say yes to my dress! Andrea was helpful, knowledgeable, friendly, and so much fun! I highly recommend working with Andrea to find a dress for your special day!I enjoyed the atmosphere at Uptown Bride especially since the dressing rooms and viewing areas are pretty private. There is no pressure walking out in front of other brides or their guests. They have a great selection of dresses at great prices!

We started off our day at Ann Matthews - don't even bother and spend your time there if you're not ready to buy a dress. Because we spent lest than a half hour there, we were left with our day to fill and still try to make the most of a day where we wanted to dress shop. My mom remembered seeing Uptown Bride so we went to see if they had any available appointments. When we got there we were told that they were by appointment only, so we thanked them and went to their website and were able to get a same day appointment. We went to eat and came back in time for our appointment. Because our experience earlier that day was not great because I was not ready to buy, I was fearful that this appointment might go the same way. I couldn't have been more wrong. Katiana was SO helpful and kind and really helped me narrow down my search. I never felt like I needed to be rushed out because I wasn't ready to make a purchase, and I felt like she really understood that I wanted to take my time and find exactly what it was that I'm searching for in a dress. I have one more appointment coming up that I'd like to shop at, but I found 2 contenders here that I LOVE and that were even unexpected for me that I just know that my decision will be between Uptown Bride and if I find anything else. The experience here has been one of the best I have ever had in my 3 dress shopping appointments. I highly recommend - and ask for Katiana if you can! :)