University Volkswagen Mazda

I have been a customer of this dealership for over twenty years. Their staff is attentive and knowledgeable, and the service department is A+++. Brian, their chief mechanic, has an encyclopedic knowledge of ZEN and the art of auto service! Bob and Randy (the owners) treat their customers and staff with the utmost respect, so this dealership runs like a well-oiled machine! The other wonderful attribute is that this is a multi-generational family-owned business. Hooray for that! Like many car dealerships in the area, they may experience crushing schedules due to a flood of customers converging simultaneously. That being said, be patient it will be worth it in the end! BY THE WAY, I purchased a new vehicle from them on 11/18/24; as a loyal customer, they went over and above great pricing! Briley was my salesperson, and the sales managers were kind as can be! You can't go wrong if you decide to do business with them!

These folks are amazing. To start with, they answer the phone! May sound silly but the other two VW dealerships that are closer to me do not. One, the voicemail tells me text a young girl for an appointment and another after navigating the phone tree to service they tell you to call a different number... But I have been here about 5 times and overall these guys are great. Everyone has a pleasant demeanor from service to sales in my experience. Honest employees that care goes a long ways these days. My girls love the waiting room because they always have fresh popcorn. Like I said, a little goes a long way!

The best dealership experience ever! This place went above and beyond to make us feel welcome and happy with our automobile buying experience. Great service center as well.

Since they've started contacting me again in 2024, I'll add the one piece I left out my original post: They successfully got my (and others with less than 4 stars) google review removed however, it doesn't change how I was treated and others that I witnessed. Of course I sent my review to corporate who tried hard to mend fences but nope. I'm DONE. No one should put up with abuse and dealing with them was the equivalent of an abusive marriage.

While we had problems (see last review), I was able to work with Mr​​ Cockerham for a favorable outcome we can both agree too. Mr Cockerham also assures me that measures are being taken so nothing like what has happened with me in the last month will happen again. If successful, this business will be back to the quality of service they provided once again.

I took my vehicle in not sure what to do... a new car to me I bought used... they did an inspection for zero charge ... and I am so relieved to have a professional reassurance that my car is safe and requires no additional services and they even topped off some of the fluids (windshield and coolant) I feel safe bringing my VW here.

I thought the service at this location was pretty good overall. Took full day get my wife's 2014 VW beetle diagnostics done, but they found couple issues, which I ended up approving to be completed. Very friendly staff upon arrival to departure. Down side, look of dealership is under construction, but understand businesses need to grow, doesn't affect work quality. You just have wait in temporary trailer office while your car work is done, no biggee though. Cost of work about same as any vehicle dealer so no surprises with this one. Keep up the good work!!

The sales and financing teams were top-notch. This was the best car buying experience I've had. Thank you, University VW.

Excellent car buying experience. Flew in from out of town and they gave me the agreed upon price without any funny business. I was in and out in a few hours -- everyone was friendly and helpful.

They use old-school dealer tricks when selling cars. I thought we had gotten past that type of dishonesty when it comes to buying cars. They post stock photos of cars on Autotrader and other places just to get you on the lot. Even though they don't have the car. They will tell you that it is on its way from another dealer. They told me the car was on the dock in Houston from Germany. When I know the car was assembled and shipped from Mexico.They overprice their inventory. We got TO'ed to the sales manager who gave us a hard time because we expected an advertised car to be available. Finally were left alone waiting in one of the cubicles and just walked.I ended up buying a new GTI at Fiesta Volkswagen at a fair price. We were treated well and for the most part, the service after the sale is good.