Ultimate Ninja Obstacle Gym

The experience was horrible. The people working the front had their heads down looking at their phones. They didn't offer us the tour of the gym like the description said. The teacher did not come and introduce herself to the new kids. There was no assistant on standby when the teacher tended to others. She gave insufficient directions. I observed her assigning them a section, but she didn't stick around to guide them on their form or assure their safety when they were instructed to climb high. She was gone for a minimum of 10 minutes every time and she tended to older kids, and no one checked on that group. I finally told someone in the front and he briefly assisted them. I told the "teacher" that a station was hard for the kids (they can't reach, they need help) and she walked away after promising to help them. The same teacher went to the front, looked at me, then began talking to other people working the front and then THEY began looking at me.It was uncomfortable and unprofessional of them and they refuse to see that.These "certified" instructors have no experience working with small children without effective training.I know they will shrug this off and call me a "Karen", but they don't see it from the perspective of a parent when they see a child climbing high on the bars on a wall with no one to spot them.They just punch in and punch out in their jobs, so they have no regard for the business. I hope the CEO is proud of them.

My kiddo just had her 5th birthday party here and it was a BLAST! happy parents, friendly staff and kiddos having the time of their lives! A definite recommend, thanks for making my kiddos day so special!