Tom's RV Service & Sales

This is by far the best service I have ever received. I called spoke with Tom asked if he had the part we needed, there was some confusion at first and then like a light went off when I said it was for a 30 amp he said yes he had it. We were about an hour out so we said we would be there soon when we arrived he was right on it not only did he have the right part he said he would install it for us free. So awesome! We were there about an hour then on our way. So happy Tom so kind and very nice to chat with. We left very grateful

From the time we first contacted Tom to discuss the variety of repairs we needed done until we crossed the finish line, Tom was great to work with, both over the phone and in-person. Tom and his team are very knowledgeable in the RV repair space and they took good care of us. We ended up with a very challenging repair (something created by how the rig was manufactured), and Tom stuck with the problem until it was successfully solved! Tom also referred some of the body work to be completed by Line-X versus keeping the work for himself. We were grateful for the referral! Thank you Tom for your patiences and rolling with us!!!

Great job of installing two new awnings. They had the parts (fabric & repair parts) in stock and on the shelf. They installed them in one morning!As a result of the great job they performed on my awnings (and other repairs) they were trusted with the job of installing a complete solar system on my rig... and it works great! Just as promised. I can pull over, run my TV's lights, fans, computers, all without plugging in. WOW!What a difference it is dealing with a group of professionals who love their job and treat people with respect.Thanks to Tom, Elaine & Andres

Great bunch. Took care of my electrical issues. Reasonable and professorial. Thank you.

Tom fixed my Hi-lo. The heater was broken, and I didn't know how to work the fridge or the oven. Tom and his team were very nice and efficient. I was a little sad I had to pay a hefty labor cost to check out my working appliances, only to be told nothing was wrong with them I just wasn't starting them right but I guess time is valuable no matter what. Overall my camper is working much better and the heater is kicking butt. I did get what I wanted in a timely and professional manner for $364.00.The heater part was $115.00I would return.

Well we rolled into Albeqergue at 7:50 a.m. To have the mechanics at Tom's RV service look at our electrical problem. Even though they were not open until 8 they took us right in. We told them we were traveling across country and the said they would try to help. They looked like they were really swamped with work but our technician (Irish) seen in the photo got a lift and removed the fifth wheel he was about to start working on out of the bay and pulled us in. Determined that it was our DC converter and had someone drive to the supplier to pick one up. We asked where we could get some breakfast and they offered to let us borrow a car to drive to a restaurant. They completed the work at 11:30 a.m. And we were on our way. Amazing service! Thank you so much to everyone at Tom's RV service!! We made it to El Reno OK and are back on schedule

I had amazing customer service at Tom's RV. Tom and his crew were very informative and explained everything to me. I had my Bambi lifted, packed bearings, and brakes checked. I also replace the tires with more rugged tires. Thank you,for everything.

Wow, thank goodness for this place. If you have a trailer or RV issue, Tom's is the place. Traveling across country with a travel trailer and we felt something was wrong and we didn't know what. I called about an hour out and explained the situation - we got there an hour before closing and they dropped want they were doing - they immediately knew what the problem was from looking at our Recurve 3 hitch set up and Tom the owner and Reuben, unhitched our trailer - took all the correct height measurements, adjusted the pitch of the ball (who would have known) reconnected it and gave us a lesson on adjusting the tension and had us on our way within 30 minutes - even let the kids and 3 dogs wait in the office as it was pretty hot out. I highly recommend them.

Took my Airstream to Tom's for a variety of things, including having a lift kit installed, improving the hitch geometry, having the wheel bearings repacked, and fixing a roof leak. These guys are real pros! Tom and his staff are very friendly and knowledgeable. All the work was excellent.

Dropped off my teardrop camper 6 weeks ago. Tom seemed very helpful, knowledgeable, and forthright. We were told we would have an estimate within a week but they wouldn't be able to do the work until January. We said that's fine, no problem - seemed like a good guy and we're pretty patient. Called January 6 after never hearing back, spoke to Tom who said he would have an estimate by the end of the day. Didn't hear back, called back 3 times since, and we keep getting the run-around from Elaine who says he'll have an estimate by the end of the day and call us back. We obviously never get called back. Or even an acknowledgement or apology each time we call back. It's incredibly strange and unprofessional on their end.I called again this morning, spoke to the lovely Elaine yet again who said that it will be done by the end of the day. Again, no acknowledgement/apology on her end. I told her in a very calm manner that I will be picking up my camper in the morning if the estimate is not done by the end of the day. She says "she'll let him know" and hangs up.End of day: we actually got a call back - surprise! Elaine said the estimate will not be done until tomorrow. Will likely never hear from them again. Seriously, look at other 1 star reviews for them. This is clearly a pattern of unprofessional behavior. If you're lucky enough to get good service, great, but you might be one of the unlucky ones that gets to deal with this nonsense for weeks or months on end.