Thoroclean

I highly recommend ABQ's ThoroClean! I called Friday afternoon, regarding basic carpet cleaning services, and received an estimate, along with information about better (and less expensive) options. They were even able to schedule an appointment for the following morning!The two gentlemen who came out, Jonathan and Daniel, were exceptionally nice and helpful; even calling ~20 minutes before arriving. They explained the process of using enzymes to desalinate stubborn pet odors so I understood the cleaning process. The carpet was treated, pre-conditioned, and hydra-vacuumed, (for 1 room) in under an hour. Thanks for the great service, great conversation, and for employing courteous and skilled technicians!

Abq thoroclean did a great job cleaning my carpets. They were very responsive, showed up on time, and did a good job. The staff tied up my curtains so they wouldnt get damaged and moved any cords compared to just cleaning around the area.

I had my carpet cleaned today. Nathan and Akeva did an amazing job. They were very professional and very thorough with the cleaning and instructions on what to do and expectations!! our carpet is quite old but they were able to make it great!!! Thank you Nathan and Akeva!!!

This review is late in coming since the work was done on 3/29/22 but I was moving. However, I did not want to neglect saying I was absolutely satisfied with the thorough carpet shampooing done by ThoroClean. First off, Thomas (office) was wonderful in scheduling the work and he kept me informed. He was very professional. Next, Martin and Jon did a absolute thorough clean. They were friendly and very professional. I loved that they called and said they were on their way 20 minutes before showing up and within the appointment time. I would definitely use ThoroClean again. And I would request Jon and Martin.

I paid alot to get my home cleaned. It makes me very mad whenever I walk into a room and see it as dirty as it was before. I am on a fixed income and 400 dollars was a fortune for me. Go somewhere else.

I don't know how this place has such high reviews. Yes, they answered my email right away. However, when they "cleaned" my couch, I asked why it still looked dirty. I was told that it needed to dry. Twenty four hours later, I saw that it they did not clean it. They only made it wet. I tried emailing them, but got no response. They did cash my check, of course, but now will not answer emails or phone calls. The pic is not the best, but there is a definite line between the clean and dirty parts. This couch was not cleaned. Now ThoroClean has my money, but I still have a dirty couch.

really disappointed in Thoroclean's cleaning of my carpets and tile and grout. carpet cleaning was not done in a uniformed manner. Many areas were still wet after 3 days. the tile and grout cleaning left many grout lines with white residue and what looked like wet grout that hasn't dried in 5 days! the technicians were young and not well trained. If you looking for a professional job, this is not the company!!

Had confirmed a carpet cleaning appointment 3 weeks before the date. Took a half day off from work to meet the cleaning crew. Cleaning time was scheduled for 1-3 pm - the team never showed, never returned any of my calls, and never called after the fact to apologize or help reschedule. Interestingly, I had had my husband call them too in case they were screening my number out - they called him back the very next day stating "sorry we missed your call, let's get you scheduled". Extremely poor professionalism. Will never use this company again. Wasted my time.

Thomas Conway seems to be the owner of ThoroClean. On his website he states "Customer Satisfaction is our # one priority....it goes on & on how great his business is. I am writing this review because this was not my experience with ThoroClean & from the # of negative reviews on Yelp manycustomers have had terrible experiences also. I understand how they feel & do not want other customers to have the same problems, This company offersNO CUSTOMER SERVICE. You take your chances & if you are lucky the jobwill be ok but if anything goes wrong which sometimes happens you willfind it impossible to resolve the problem. I use service business often & have never had the owner hang up the phone on me, or insist that I sendphotos of my complaint. I thought I was dealing with a professional adult.

I have used this company a number of times and the last time the tech did a poor job and another crew was sent to correct the issues so I gave them the benefit of the doubt and had them come again. NEVER again! They put me in a very dangerous position by sending a tech who was high and/or intoxicated and behaving in a very bizarre manner. I told him to immediately leave my home and I called the owner who did nothing. If I could chose zero stars I would.