The Suites Rio Vista

My wife was in The Suites for 10 days as part of a rehabilitation program after she was released from the hospital. The leaders and staff treated her (and me) with caring, kindness, respect and friendliness at every interaction. I was impressed with this in part because I was at the facility every morning for 3-4 hours, every afternoon for 2-3 hours and every evening for 2-3 hours. They were always friendly and helpful. (and never acted like they were sick of me). The OT and PT staff were friendly, respectful and prepared with a full complement of activities and tests to help insure a successful recovery for my wife. They included us both in the planning, scheduling and implementation of the OT and PT work. While I have read a couple of reviews that were negative, that was not our experience. We would recommend this facility to a family member. After reading some of the reviews, we would suggest to them and to any one with a family member that needs a Rehab program or nursing facility that they be at the facility every day for an extended period of time getting to know the staff, asking questions and being as helpful as possible to the staff as well as your family member. If you think/feel the staff are not including the patient and family in the ongoing treatment and planning & scheduling of future treatments that you should initiate communication with them and if needed make (time certain) appointments with them to go over past and present plans as well as what the future treatments, goals, plans and timelines are. In many cases you will be the one to manage and work out the long term successful care of your family member.

My therapy has been amazing. Punctual, knowledgeable and consistent. PT comes to my house weekly to help me recover safely from surgery.

No communication. If you need to communicate with staff good luck.would not recommend this place to anyone. yea it looks all pretty and new. Don't let that fool u . No one answers the phone at the nurses station . I'm still waiting for the DIRECTOR LISA to call me back . My dad has been there since 9/4 he is non verbal... I been calling everyday sometimes 3 to 4 times a day no answer. The day after he was admitted I dropped of 2 bags of clothes for him when i went for a window visit he was wearing a hospital gown where r his clothes ? And why aren't the nurses wearing masks?well i called housekeeping and guess what no answer. My dad has beed there 7 days well i have no idea how hes doing no one calls to update the family since he's non verbal. EXCEPT TO GET HIS INSURANCE INFORMATION. YEA OK. I can understand your busy but running a rehab or nursing facility this way is not acceptable to me or my family. I want him out of there asap . I will update as we move foward.. remember one thing people read the reviews when they decide to place they're loved ones here.UPDATE:DAY 2 OF WAITING FOR LISA TO CALL GUESS WHAT? NOPE NO CALL.Update : talked to Clarissa the social worker yesterday said she would talk to thr Dr. Today about my dads discharge and call me after talking to the dr. I called her at 12 and she said the dr. was with patients.Well its 5pm so I decided to call her back . Guess what?she left for the day ..lovely.Well found out the dr wasn't even there today a NP was there. Clarissa said he was with some patients . I HATE LIARS!!!1

This is the worst place to trust your loved ones with. The food is poor. The care is poor. The attitude is poor. Damon a so called employee has an agrresive attitude towards family members, can't help but wonder what happens to our loved one when family is not present. Please think twice before entrusting your loved ones at the "suites"!

I had shoulder surgery last week and, I think, it went well. I spent 2 - 3 days in the hospital then was sent to Rehab, the Suites in Rio Rancho.The Rehab. Hospital was the worst of the worst. I demanded I be given a discharge on Monday. These are some of the things that happened to me: I have been taking 3600 mg of "Gabapentin" a day for nerve pain for almost 20 years. The Suites decided it was too much for a human being and cut my dosage in half which was causing me a great deal of pain in my hands and arms. I begged them to increase the dosage to what I always have taken. I was starting to have symptoms of withdrawal and extreme pain. Just before discharge the "doctor" said she looked it up and now knew what Peripheral Neuropathy was. She then said she would increase my dosage. I said "no, I want out of here". I was given a "AMA" discharge.The first night I went to the bathroom in a wheelchair. I got out of the chair and couldn't lift myself onto the bed and the buzzer was on the other side of the bed. I slept on the floor the whole night waking up twice. My roommate finally buzzed someone to help me in the morning. I cannot believe I slept on the floor of a hospital. I guess they don't make rounds.As I left Lovelace they gave me the ice machine that I was hooked up to reduce swelling and promote healing. They NEVER connected me to it. They were supposed to.This past Monday or Tuesday the Occupational Therapist came for me early in in the afternoon. As she was wheeling me to the therapy room someone said to her I wanted a shower. So she gave me a shower then was starting to leave the room. I then asked she if she was going to take me to therapy. She said the shower the therapy and the allotted time is 30 minutes. So it is either a shower or therapy.There are a few more major and minor incidents. These are unacceptable! No human being should be treated like this!I have a call into the doctor to have me switched to Home Health Care. I hope they can help me with my shoulder. The police came to do a well check today, 12/11. Apparently the discharge must have triggered it.I should have researched rehabs more thoroughly since this place has severe violations.This place should not be in business. This Dr. Gardner is a "Quack'. She knows mothing and is very arrogant. My roommate has a condition I knew about from volunteering. She is making a wrong diagnosis. When I checked in Dr. Garner introduced himself, then a few days later there was as a woman Dr. Gardner. I feel I am lucky to be alive. Thanks,Tom Van Ness252-469-9820

This place has to many lazy people working there the Social workers their are the worst they are lazy and NO communication What's so ever and their attitudeis are awful I would not Recommend you take your loved ones there.

On 3 October 2023, I fell, broke my hip . On the fourth I believe I had a total hip replacement at UNM hospital. was in the hospital for a couple weeks, at least a week and then sent to a rehab facility and I chose suites of Rio Rancho Vista's this place looks nice but don't let it deceive you !!! I've been here two weeks and then the two weeks they have not got me my medicines on time once.also my nurses name was Halley she was the only one ,nurse that could handle things and get things done.

As a ex employee I would not recommend this place at all staff is rude no communication no friendly faces nothing to show they care about their patients. I was told some of the patients that were independent no need to check on them throughout the day which to me is ridiculous independent or not we should check on them because that's what our job as nursing staff should do I would not recommend to work here or have your loved one stay here

Loved ones are only seen as numbers and dollars to this facility. Administrators here only care about making sure they are getting paid versus ensuring that our loved one's care is properly met. My father was here for 3 weeks, and I guarantee only one nurse (Paulette) cared for my father. Tanya Walters runs the facility with a pompous attitude while doing a horrible job at making sure the patients' needs are met. Staff members will continuously point fingers at one another and never try to make the patient feel comfortable. I personally witnessed multiple levels of neglect, lack of response times to the nurse bell, hours passing without anyone checking on residents. They even rescheduled my father's medical appointments without family's consent and refused to allow family to take my father to his doctor appointments. HIGHLY RECOMMEND YOU TAKE YOUR LOVED ONE ELSEWHERE!

terrible situation for my sister at the Suites Rio Vista. Tremendous staff shortage and the food was horrific. Neglect in so many ways.So sorry to see what my sister has gone through there. Very sad