The Neighborhood in Rio Rancho

This review is for the skilled nursing facility for short-term rehab. If you are expecting exceptional care, skilled care, compassion, assistance with ANY IADL/ADL assistance in this exceptional luxurious facility, then this place IS NOT for you or your loved one. They do a a wonderful job admitting you then it's quickly downhill from there.They have adequate staff around the clock, just not adequate enough to tend to or provide you sufficient care for you to get better to return home. They kept my MIL's door closed almost at all times. That's attentive, alright....They took longer than 30+ minutes every single time to tend to her. This included accidents that could've have been prevented. The professionalism and demeanor is insulting considering the field they are in. This includes the management staff.I hope DOH steps in and requires the company re-trains the whole skilled nursing staff and team. Please discuss with your doctors/loved ones before agreeing to transfer here from the hospital post surgery or in need of wound care.

This facility is racist. I would like to share my experience in dealing with "The Neighborhood in Rio Rancho". When I was trying to get information regarding short term skilled nursing I literally blew up their phones leaving messages on both Annalise and Efran's office phone and cell phones. I had to resort to driving over to the facility to speak with someone. I met Efren and the Nursing director who both assured me that there was indeed a bed available. That was on Monday. On Tuesday I spoke with Annalise she also told me there was a bed available and she would call me back in "45" minutes to confirm. When I called her back after a couple of hours she said there was a bed but not a PT and that they did know when she would be in. (Surely they have more than on PT) l. I believe the reason they would not admit my mother is because she's Hispanic plain and simple. They are extremely racist at this facility. I'd you look at the photos you'll see what I mean.

Do NOT go here for any kind of rehab unless you have a life t of money. They don't care about you unless you have money. They don't give you the right amount of physical therapy. They treat people as if we are bothering them. Some of the nurses passing meds are super nice. But the rest of the staff do as little as possible. I will never go there again. I found a much nicer and patient oriented place called Odelia Healthcare. They really take very good care of their patients. They make sure you get the right amount of physical therapy and any other needs you have. I highly recommend Odelia.

Pretty awesome new retirement community, I followed the construction from the start. Feels like a community now. The staff are great, and doing all they can to keep residents safe during Covid.