The Master's Touch Automotive

The best highly recommend Volvo service in ABQ. Reasonable prices, friendly service. Factory trained mechanics, winner of many Volvo awards. A family business with over 20 years in business.

I've been using Master's Touch automotive for the past 2 years and I have been nothing but satisfied with the service provided. I was looking for a Volvo specialist, which they are, but I'd trust them with any make/model. They recently solved a vibration issue that 2 wheel specialists couldn't figure out!

Prompt service. You can schedule online or call. Super helpful lady who scheduled me and gave me some info. I waited for my car to be serviced and they were prompt. Price was reasonable.Afterwards, car was fixed with no issues.

They did a good job on my car. They were professional and got me in the next day. They didn't overcharge me. Would definitely come here again.

I called after reading the great reviews. The lady sounded so genuine over the phone..I got there & further explained my car trouble..it had stopped working on the freeway the day before.. She & the gentleman at the other desk both helped me understand fuel system's. They ran the diagnostic test & did not at all try to rip me off. They were purely honest w me w/ what they felt it needed to stay okay to drive w/o taking advantage of me. I got LUCKY finding them. They are all kind. I can't express how grateful I am for finding this business!! Thanks to all of you! Really helped me out!!

This was my second time coming here. Last time was for an air filter. They didn't take too long. I obviously noticed the baby gate and kid in the waiting area but as long as they took care of my car I didn't mind This visit was horrendous1. When I showed up the lady in the office had a baby gate up with a baby on the patio blocking entry into the office. I was confused that I couldn't enter but didn't say anything but she says " don't you have a ride to leave and come back?" And looked at me oddly as if this is a normal option for everyone. Then she tells me it was going to be a 90 minute wait, for an oil change that I scheduled in advance. So I sat out on the patio for 90 minutes2. I was charged $126.00 for the oil change. When I asked her about the price she said oil prices have gone up. Here's the thing, the bill was itemized. Synthetic oil was used (that they didn't ask me if I wanted) and the cost for that was about 56 dollars. Not expensive because no oil change needed for 7000 miles. Labor was 60 dollars. For an oil change? I have had this 2016 Toyota Corolla since 2017 and have never been charged 60 dollars for oil change labor.I didn't make a fuss at all. They got me once. Shame on them. I will not be returning to The Masters Touch. Proof is in the pudding. I attached the receipt

I have taken my Dodge Grand Caravan to Master's Touch for several years. Twice they have determined suggested repairs were not needed. This has saved me hundreds of dollars. I so appreciate their honesty!

Unfortunately ABQ doesn't have many options for Volvo repairs so I chose this shop over the Volvo dealership. I dealt with this place for over 3yrs...I was hoping they were doing a good job but I'm not a mechanic so I don't really know....well I moved back to L.A. this spring and went back to my old mechanic of over 10yrs...my mechanic started his auto shop out of a garage by himself...he's not a Volvo specialist....well during the 3yrs I was living in Albuquerque I had a lot of big work done on my volvo by "master's touch", my check engine light never turned off, they didn't seem very concerned about it, I asked for it to be looked at and repaired and they just kept telling me there was nothing wrong with my car...guess what?!! I just took my volvo to my mechanic here in L.A. and he fixed the issue in 20mins...no more check engine light & I can smog my car now with no issues....I had expensive sensors changed in Albuquerque because "master's touch" couldn't figure out why my check engine light was on....now I feel like they just made me do repairs and pay for very expensive labor that was not necessary...I'm beyond pissed...don't take your car here...go anywhere else but not here

The tech, Jason, who worked on my car came across as a courteous good mechanic however the person doing the paperwork at the office turned out to be doing too much nickle-and-dimming...charged for the $60 diagnostics fee even though I told them the causes of car problems when I brought the car there to be serviced. After $700 plus repair jobs and 3-4 hour wait, I did not really go over the invoice carefully because I was in a hurry to get out and back to work. A few days later, found some time to file the invoice paperwork and noticed that she billed me for the diagnostic.While talking to her on the phone about this extra charge, she said that she would not mind the public to know that this particular shop/she charges for the diagnostic even when the repair get done right there and then. Grant that some auto shops do and some don't and there are many that do not out there (or ask first before doing anything). At least she Clearly stated that she want the Public to know that she charges for the diagnostic no matter what...here it is so that the next customer dose not get caught off guard.Since spending time to write the review of this shop here...another thing in retrospect coming across as not too professorial behavior is...initially she told me she was going to replace the whole wheel HUB/Bearing assembly together to eliminate any possible worn out hub issue. However, found out after the work was done that only the wheel bearing got replaced. Even thought I was not charged for the whole HUB/Bearing assembly, just bearing/job...It would have been a very professional thing to notify customer (who was physically there waiting nearby!) of any changing fact as a common courtesy then just go and do whatever convenient was for her.And lastly as other reviewers already mentioned somewhere on other web sites too...you go into the shop (first expect rather uncommon office setup/environment), they just look at you.. there is no welcoming hi or hello...you the customer has to initiated the conversation or wait awkwardly until they do. Just giving you a warning in case you want to use this Master's touch shop...hope it is changing.

GREAT PLACE!!! I was passing through had a problem with my fuel pump they told me to come in and they would fit me in as soon as they could. They were very busy on Sunday but, 2 hours later I was on the road again. Thank you for all your help and for not trying to take advantage of my bad situation and charge me 10x more then what you would normally charge. YOU GUYS ARE A CLASS ACT!!!!