The Lock Shop

Poor customer service. Invested $250 into a new key fob to include programming. Was told I had to bring it in for programming at the shop but, wasn't told that I had to make an appointment. Wasted a trip to Albuquerque to find them closed and "Leon" had to perform the job. Leon was out. Called back and couldn't make an appointment. Tried talking to him and he cuts me off saying he had someone in the shop. Totally rude and unprofessional.

Unfortunately I forgot to ask the the gentleman's name, but he was so quick to get to me, efficient and kind! He inquired about my key situation and gave me some great suggestions! I will be buying my keys and recommending them from now on.

It's everyone's worst nightmare. Locking your keys in the house. You check all your pockets, you check you purse, and then you check them all again. Nada. You think of where your spare key is, you can see it, visualize exactly where it is....there in it's spot in the house. Because you never gave it to that person who was going to hold onto your spare for you in dire times like this one. Blast! All after a short trip to the grocer because you needed ground beef to make stroganoff hamburger helper. So, if you must know, I found myself locked out of my apartment. We won't get into the details, but it happened. We also struggled for about a half an hour trying to find another way in. That didn't happen. So i searched for a 24 hour locksmith service on the handy dandy interweb function of the mobile device and came upon the The Lock Shop. Truth be told they were the second place I called but the first to answer! Thank you Lock Shop! The guy I spoke with said he would be there in 10 to 15 minutes and he was! He also got us back into my apartment in about, let's say, 2 minutes! Thank you Derrick for your great customer service. You were right on time and super quick. I would highly recommend the Lock Shop to anyone I know. Now, I gotta get to that to do list and get that spare of mine out of my place!

I I was a repeat customer for the last year. Guys needed to make a spare key.... it's been done several times. Couldn't get it done then blamed the car not working after it would not start. Had to leave Sequoia OVER NIGHT UNSECURED ON MANUAL! The next day I passed by 3 times and no one was working on it so I called and they said they were. They wanted me to let the mechanic next door fix it for $350... Sounded like EXTORTION TO ME! I paid $175 to basically screw up the vehicle! So I had Towed to my mechanic; now $250 and two hrs later my general mechanic fixed it and all he had to dip was programthe keys correctly. LEON the owner response was well if you gave me a chance I would have had it fixed.... Afterwards Leon was very difficult to talk to and refused to reimburse and argued with me the entire way. A 20 min/ $175 key Turned into a 2 day $425 key.

Buckle down yelpers, this is going to be a gooood one! Background story: My husband and I have two cars, which we rely on to between school, work. We went on a trip and my husband lost his only cars key somewhere in UT, NM or CA! I had a nightmare week dropping him off and picking him up work from 3-11pm With my toddler in tow! Ugh! We should have called the lock shop sooner! At this point there was no hope of finding our old key! Competition? Nope! We called our dealership first and with no interest, they said our cost would be $175 for our model of car and we would have to bring our car to them (like yeah, let me just hop into my locked keyless car and I'll be right over) and getting a tow truck seemed like a hassle Looking for other local options in hopes of a better deal and customer service. I called and they gave me a better deal and options of $100 to $150 (for my model of car)! We called the next day and asked if we needed to make an apt and if we needed to get our car to them. They immediately sent Derek to come to us within 25 mins and he went above and beyond in friendliness, expertise and good pricing! They even were able to take card so I don't have to run out to the ATM; it was completely hassle free! Seriously, don't look anywhere else for your locksmith guy and shop local!

owner Leon Montoya treated me so horrible I am in shock. Lied repeatedly, wasted my time, had me wait all Monday afternoon, waited on them till 4:30 Tuesday no show. i called him and he promptly hung up. I called back and he acted like he didn't know who I was. Then he said we tried to call this morning but I had waited by phone all day. I am 76 years old, no car for 5 days and had to remind him over and over, take his insults, wait 2 days and then he said "I'm busy end of second day, I'll call you back when it was 4:30, but he didn't.People this is the worst, bottom of the barrel, scary lead you on behavior, set you up and watch you suffer behavior you'll ever come across

Amazing service! Needed some keys for my kids to play with they went above and beyond to help me! Thank you so much! very respectful and courteous I definitely recommend them!

I was a space cadet and accidentally left my keys in the house...after locking the door. The Lock Shop sent Daniel (fellow Chihuahua parent) and he arrived no more than 10 minutes after I contacted them. Friendly, great service and I highly recommend.

Do not answer and do horrible work. I would never let this crew back in my shop. Worst locksmith in town !

the absolute worst experience ever. incompetent. refused to complete or repair. lies. overcharge. insulting and rude.never use this company. use bills. employee spent too long on noon and lied to owner saying we impeded him when we barely spoke to him. terrible company.owner leon was purposely nasty and stooped. to lowlife levels