The Key Guys

I called these people at 3:35 on a Saturday afternoon. I gave them my contact information and a woman gave me some pricing (not exact, just minimums). My son had locked his keys in his car and I was trying to help him. I was told a technician would call him to arrange for the service. No one called him and he had left several messages. I called back after more than 3 hours of waiting with no contact from anyone. The man I spoke with claimed he was the only one on the phone since 6 am and that there was no woman, and no record of my earlier call, since he claimed he was the only one taking calls. I verified my phone records showed that I spoke to the same number at 3:35 and again at 6:38. Such incompetence should not be rewarded with repeat business. Never again.