TC Canyon

Had them over to re-install a border around my pool that was holding in sand and supporting pavers for the pool frame. I also had them add some railing to the deck leading into the pool for safety reasons and some other deck repairs. When they showed up to my job I had to choose between a border that was either level or a border that could actually hold the sand for the pavers and counter sunk into the ground (like the existing border) or I would be charged a change order for both. Owner showed up once and made a bunch of promises to my wife and I. Admitted he never shared the job notes with his team. Then, he sent text messages to confirm work he would do. He has not delivered on a single promise so far.I was told I needed to self inspect the project, even though he knew it wasn't complete. When I did just that and sent pictures and listed significant issues, I was told I needed to pay the rest of my bill before he would show up and make the corrections calling it warranty work yet,,, told ME to "self inspect". They used trim nails to support the new guard rail and the wood is barley hanging on. I have a laundry list of complaints and the contractor has not reached out to me in weeks. They threatened collections if I didn't pay for this incomplete, unsatisfactory work, yet, they couldn't pass an official inspection if they had to. Don't even get me started on what they did under my deck and the countless text messages with unfulfilled promises to make it right before threatening me with collections.In reply: I lied about nothing, waited weeks to give you the opportunity to make it right. Every picture I posted was of your work. New wood, new work barely attached. I am dying to pay this bill and have the work completed in a craftsmanship like manner and maybe have a professional from your organization actually do the inspection? I don't want to hurt your business. Living up to something from the countless text messages I have from you would be a great start to showing everyone what kind of man YOU are. I am the consumer my friend. I just wanted my job completed and your words fulfilled before I paid. I am ready to talk if you are. I made a request to you several weeks ago and have heard nothing till now.Thanks Tom, any particular reason why you edited your original reply? I just can add to mine so if you had something different to say why edit? Your adjusted reply is appreciated and your original reply already captured. I guess this was much better than calling your customer a cheap liar. The boards you came back to replace were the ones chosen by your guys to replace because you replaced the very same boards once and it wasn't matching wood. ( per your employee ) so you did nothing new that day. During the self inspection YOU requested, I noticed no new joists or hangers. I emailed you to inform you and ask what I got charged for and you replied with "pay your bill and I'll come back" .You are completely deflecting from the fact that the new work on the deck and the new rail leading to the pool are just a small fraction what I am concerned about. Yes, the original deck was not done well. If you couldn't help me to make this better you had an obligation to just turn away the work. Especially if you couldn't make it safe enough. The pool border is equally an issue. Your guys left material buried in the ground causing me even more work and money than the original mess up in making the border bigger in the first place. All after having to give something up in order to have it level and hold in sand. I am not sure why a level installation and an application that meets its intended purpose are unreasonable requests but, you charged me extra for that.As far as the contract goes I asked for hard copies because your portal wasn't working on my end and I could not see the original proposal. I also couldn't see in writing where you made me trade a level border that held sand for the storage I requested. Nothing about the "waived" change orders as you called them and no communication since the request. I am not having difficulty paying the bill. I am having difficulty paying for incomplete, unsatisfactory work. The work from the original estimate clearly changed every time one of your uniformed workers cried change order. You already admitted that you did not pass on the original work scope to your team before installation, but, is it ok if me, your customer actually gets all the info? You can claim I just can't afford to pay my bill and you can assume the amount is the point of contention. Well, I'm here to tell you and all that can read, Once you send me all the things I requested in my last email to you and billing info I requested along with a satisfied contract on your part, I am well suited to pay my final bill.

Updated review. Thomas finally came thru; I agreed that he was to provide two (2) gallons of stain and I would do the staining myself. Believe that was a win-win resolution.

From stat to finish the team at TC Canyons were fantastic. The design was exactly what we were looking for and the ability to execute the design ON TIME and ON BUDGET was everything we could ask for. The communications was fast and always professional and everyone from Tom to the installation team were amazing.

When Tom came out to talk to us about what we want to have done in terms of a remodel, he was very friendly and had some great ideas that we hadn't thought of. We haven't moved forward with our remodel as of yet, but would not hesitate to hire Tom and his team to do the work. He was very professional and they responded very quickly from the online contact form on their website.