SureStay Hotel By Best Western Albuquerque Midtown

Wife made the reservation and I am a loyal La Quinta user. This place is in a very questionable area of town a few miles from the university, but full of crackheads and homeless people. My first indication was the 700v electric fence at perimeter (no exageration) It's tucked in the back of an industrial complex. The ice machines don't work the treadmill doesn't work. Bath fan sounded like a lawn mower but could not pass the single sheet of tp test. So exhaust from that fan. I can't wait to try breakfast tomorrow morning. The room was OK and service was marginal but my gosh, what a departure from the La Quinta that I'm used to elsewhere in the country. One solid star. Consistency in a chain is what one seeks when traveling cross country. This one misses the spot.

I thought I already had submitted a review but here is a follow up on my refund, I called Monday the 29th and the front desk agent, probably the same rude unprofessional lady, answered the phone and I asked to speak to the manager on duty and she asked why I told her it wasnt her concern and asked for the manager again. She asked my name and wanted to know why. I told her once again I needed to speak to the manager about my refund and she refused w/o an explanation. I then told her she was being a bitch and she told me I was too and then I told her Corporate will hear about this and she said go right on ahead. I did and yes that lady needs to be terminated

1 star to be nice. This place deserves 0 stars. The lights don't work by the sink, the ground is filthy, my windows are being held shut by a tension rod, and they will charge you extra money. The front desk lady charged us a $150 deposit and said is on the website but couldn't point to where. The only mention of a deposit is under their "pet policy" and we don't have a pet. Never coming back here and waiting for customer service to call us back. Highly to do recommend.

We stayed here for a cross country move with our small daughter and two pets. While this isn't the nicest hotel we stayed in, it did the job. We did have to wait about 5 -10 minutes to check in (due to no one being at the desk) and we were not able to park at the entrance due to someone's Tesla charging. We were given our two rooms which were right by the door, which did cause issues due to our pet (who barked every time someone opened the door or kids would bang on our window). However, the room was clean and did it's job. The pool was freezing, which I didn't mind but my daughter didn't like. We didn't get to do breakfast. There were a ton of families staying in the hotel! However I was disappointed they didn't have a nice dog relief area. It was right near the trash and it was gravel.

I wanted to give a rant and a 1-star review because the workers during the day are awful. They gave me such a hard time and I had to sit in my car for hours when they wouldn't let me in my hotel room. The rooms themselves are clean, the tub is nice, our lamp was missing the lamp shade but it was overall a good hotel. The saving grace from my angry review was Leslie, she works late night/ early morning and is absolutely pleasant and extremely helpful. Give that woman a raise!

Have been staying exclusively with Best Western for the past 3 years.1- The hotel is across the street from a half-way house. Lots of homeless people in the area2- The lobby and hall ways smell like burnt pizza3- The complimentary hot breakfast consisted of: powered eggs, un-cooks hash browns and something resembling corn beef hash. NO sweet rolls, NO toast, NO decaf coffee, NO fruit, 4- We spent 2 nights. Our room was NEVER attended to.5- The paint job in our room left large areas unpainted.6- I'm sitting in the "eating area" having coffee when a police officer comes in looking for "someone".We will NEVER stay at this Best Western again...NEVER!!!

Beware. Hotel in very bad area of the city. Poor security. Obvious prostitution going on here with pimps guarding the doors letting women in and out of cars in the back. Signs on the pool area "must wear swimsuits" but still naked people in the pool making out. We almost demanded a refund and left, but the room was clean and it was late with tired kids. Only saving grace. Horrible beds and pillows. Terrible hotel.

We reserved the rooms online! You know a small trip to usher in summer. We got here and did not expect anything fancy, but when we reserved the rooms we were misslead! GREATLY! The rooms were to be 75. Each plus tax and fees so around 85 or so.When we got here we found it cost us almost 500.00 for the two rooms for one night! This is a bait and switch! We could have stayed at a very nice hotel for what it cost here! It is clean, but I do not like the deception and we could not cancel once we were here or we would have to still pay them. It sucks.

All i can say is no! My boyfriend and i stayed here 1 night of a cross country road trip. The lady at the front desk was very nice. However, the room was old, must, and not completely clean. But we did not grt in till 9pm qfter a 13 hours drive and just wanted to sleep. The plave overall just felt unsafe. There were prostitutes outside at night, and people looking in the bottom floor windows early the next morning. Find another place to stay!

This should be 2 star and that's being generous. A local to NM told me this use to be the red roof inn and I believe it. This place is ran down and out of date. The tub creeks, the bed creeked, and the a/c is noisy. My roommate left some food out and a few hours later there were ants in it. No elevators available so be ready to get your steps in. There was grim all over the windows and the bath towels has reach it cycle of use.The pickings for hotels were very slim for the balloon festival weekend. This was the very few available. They charged $220 per night and it's not justified at all!! I wouldn't never recommend this hotel to anyone. Not even my worst enemy. The only pro was the front desk clerk Brandon. He is nice, professional, and hospitable. There is also a female front desk clerk who seemed friendly but I didn't have much interaction with her. Everyone that I came across were rude and impatient. One of them being the manager Nilesh Patel.