Stonewood Flooring

These guys are terrible. Carpet was installed incorrectly and their installer left permanent adhesive stains during install (after multiple professional washes we have given up and are paying for new carpet). The owner, Joe, came to our office and yelled at me for having an opinion on their second rate service. Find someone, ANYONE else to buy carpet from. Don't make the same mistake!

Great Staff. They are fun to be around and pay attention to the details. They have a quality selection of products. All my interactions have been positive.

After the poor reviews, I still wanted to give them a try because I liked the selection of tile and hardwood flooring they have. I regret this decision. The biggest downfall is that they don't stock anything in the store. This means everything is "special order". Orders cannot be canceled or returned for any reason. Our flooring guys over ordered the tile and hardwood we purchased, by quite a bit. We are unable to return any unopened boxes. If I had known this, we would not have given them our business. Update- response to company: I tried to cancel an order (and denied) before it had even been delivered to the store. I would consider that a prompt return!!

Our flooring is fabulous! We had some issues with the delivery, but all in all, a decent experience. We used our own installer, so we cannot comment on that. BUY LOCAL!

Can I give them zero stars? If I could, I would. I ordered Tabarka tile from them. This Costs $95 sq ft. And is handmade and takes 3 months to make. 1/3 of if came broken. I understand mistakes happen but when I called to talk to the manager about it he was very short and rude to me about. Not apologetic at all. He told me to file a claim with UPS. Then he told me it was his warehouses fault and blamed it on UPS again. He was not helpful in slowing the problem. So now I have to reorder it, and wait 3 more months. BAD BUSINESS!!

We were referred to Stonewood through our builder a year ago and have been so upset about Jamie the design person who we worked with. After seeing other kitchens they have done for neighbors it has me still upset and would never recommend this company to anyone. She only showed us items to pick from and never once told us we had design in the kitchen cabinets also we could have chosen. So disappointed in her and this company, now we are stuck with kitchen cabinets we do not like all because of Jamie.

The selection in the showroom is wonderful. The latest styles of tile and wood are too numerous to make decision making easy. However, with the expert advice from the owners Joe and Karen we were able to make a valued decision and the results really pop in our old spaces. Thank you for under promising and over delivering! I ordered some tile that they said was a two week order. I got it in two days!

This place is unprofessional and they have childish employees. I was working with Geraldine. When it came to the tile. She quoted us a tile. She changed the price when she saw how much I liked it. We still liked the tile so we were still thinking of buying. They changed the price again. They also said it was manufactured out of country and that's why it was more, then Geraldine called me back and said her Boss informed her that it was manufactured here in the states. She was all over the place. My Husband was so upset he wouldn't work with her. He said if you really want it then you work with Geraldine. I don't care for her due to her lying. I continued to work with her till last week. We ended up going with Dal tile here in Albuquerque, they are the manufacture. I was still gonna give Stonewood flooring a chance with a tile for my bathroom shower. I called Geraldine back on Monday 6/3/19. She asked for a tile sample she thought we had. I told her I'd ask my Husband if he went to pick up a sample. I left her a text letting her know we didn't have it. She text me back "Oh shoot. I already took it back. Sorry." Earlier when we spoke I told her I still wanted to get the shower tile from her. She said you can just go get that from Emser. I told her I would pick up my plans and asked her to send the information on that shower tile. She said ok. She never did. My Husband went to pick up our plans. We had notes on the plans we worked on them for hours. This is the copy of the plans we had planned to keep. She gave my Husband a cut piece of our plans, one sheet. She told my Husband "I threw them away when I found out you went with someone else." This was in Tuesday 6/4/19. Why didn't she tell me that on Monday.? My Husband went to pick them up cause I'm a double amputee and have a hard time going to places. I don't understand Why she would keep one page and throw away the rest and our tube we kept them in.? She wanted to be hurtful! Even though she lied and tried to hustle us. I tried to still work with her. My Husband didn't not want to work with her but I still tried. I called today to speak to her boss, Joe. He confirmed they threw them away when they found out we went with someone else. He did not care and didn't apologize. I told him how would you of liked if I had threw all the samples of tile I had. I returned them. These were the ones I did not like. He didn't care and felt it was ok she did that. I asked him to see if he could go look to see if he could find them. He refused! This was the most unprofessional tile company we have been to. I am just absolutely disgusted!