Stone Face Tavern

Good close neighborhood food was great - service was excellent. Very very casual. Went for lunch kinda a beachy atmosphere without the beach.

To: DOJ Civil Rights DivisionSubject: Formal Complaint Regarding Service Denial -- 7:20pm MT -- Albuquerque, NMDear Stone Face Tavern Management,I am writing to formally address an incident that occurred on 12/23/24 around 7pm MT at your establishment located at 8201 San Pedro Dr NE, Albuquerque, NM. On that day, I visited your restaurant with my service dog, and we were unfortunately refused service and asked to leave -- about two minutes as we were heading to seat. The reason provided for the denial of service was that my service dog allegedly "smelled" a table/food. I clarified that it was my service dog. As you may know, service dogs are trained to perform tasks to assist individuals with disabilities, and part of their training includes detecting various scents or identifying changes in the environment. The action of my service dog was simply a natural part of their role and not a disruptive behavior. I asked to show her certifications and such, but a gentleman named "Bill" who identified himself as a general manager, said "He didn't care what I had to show" him, and I "could contacted the mayor and wouldn't care." I did not dispute the objection despite the fact that he was clearly inebriated with Guinness beer at his seat. So we arrived, before we sat, and after he asked us to leave we did. We won't be visiting again . . . Under the Americans with Disabilities Act (ADA), individuals with disabilities who are accompanied by service animals are entitled to equal access to public accommodations, including restaurants and other businesses. Denying service based on the presence of a service dog, or their actions, is not in line with ADA requirements.I am deeply concerned that this misunderstanding led to the refusal of service and my removal from the premises. As a loyal paying customer, I expect to be treated with dignity and respect, and I believe that my rights under the ADA were not fully honored in this instance.I would appreciate it if you could review your policies regarding service animals and their role in your establishment.Thank you for your attention to this issue,Dominic

As soon as I saw that they had pool tables they had me hooked because I've been traveling for work and all I have been wanting to do is play pool so it was nice to go into an actual billiards for once and play pool people wanna play pool I didn't try the food, but I saw the food coming out and it looked goodthe ambience was nice. The pool tables were nice. The bar was nice. It's a very big bar so you can walk around and get

Celebrated my son's birthday there.I ordered their Pastrami sandwich with fries. Very disappointing. It tasted like a homemade sandwich with ingredients bought from a grocery store. The French fries tasted like store-bought fries that were simply heated and served. Zero flavor.Food prices are reasonable considering today's inflation.On a positive note, their customer service was excellent! Our server was attentive, kind, pleasant and checked in on us frequently. A vast improvement from previous visits. Kudos to their management for the improvement.Some have labeled this place as a biker-bar or even a dive bar. Management has cleaned that perception up a bit. I used to see Harley's parked out front. A bit of a turnoff. The interior is a bit dark until your eyes adjust. Plenty of seating. Ambiance is decent with classic rock music in the background. TV's are plentiful. Good crowd.It's not my favorite restaurant or tavern but it's decent.

Great food, good service! Enjoyed a quick lunch with friends. I had the New Mexico Pastrami sandwich. It was big! The bread was toasted nicely, pastrami was juicy and a lot of it. Came with a side- I chose fries. Hot and crispy. Great meal.

Stunt face is a cool place to come hang out and have some drinks for two seconds! Coming here to watch games is obviously a super big bonus! All of the staff were super friendly and professional with the exception of one person. I don't know what her name is. So we came in on May 4 at 6 o'clock in the afternoon. She is wearing tan pants and a red muscle shirt. Needless to say every time she comes by she's mean mugging everybody at our table. We even asked each other if anyone knew who she was And no one knew. Finally when she came over she was very rude and abrupt. Very very rude! I would've given another star, but because she has a case of the ass, for some reason, we downgraded one star, because she totally killed our vibe of having a good time and now whenever she walks by, she continues to look mean at people at our table.

I was in Albuquerque and noticed this place across the street from the hotel. I decided to check it out. They have plenty of beers on tap and they do have food as well. The service though was horrible! We sat at the bar and she didn't do anything to make us feel welcomed.It serums like a really cool place. There have pool tables in the back and beach volleyball courts. I wanted to really like this place

So disappointed! Stopped and got a chef's salad to go, got home and ended up with a ROTTEN EGG in my salad

Staff are friendly and the environment is fun. Ordered enchiladas the first time I went, but won't do that again because there are many better places for those. Salads here are good and would also recommend the green chile soup. One friend ordered a cocktail but said it was weak. The billiards area in the back is nice, clean, and quiet. Went with a group early on Saturday night. The main room where drinks and food are served was packed by the time we left at 9:30pm. Seems to be a popular hangout.

My father and I were passing through Albuquerque and looking for dinner. Sadly, while struggling with Google Maps trying to find something else, we ended up at the Stone Face. Tavern, OK, but a sign said lunch and dinner, so we figured to give it a shot. Walked in, got hit with a tidal wave of noise. It wasn't obvious how the service worked - first we had to identify someone on the staff, then ask whether we would be seated. No - just grab a table; eventually someone will notice you and ask what you want.We ordered from the Mexican selections. The kitchen was slow getting our order out, and when it arrived it was mixed up - he had specified no beans, but his plate had beans and mine didn't. The waitress took the orders back and I guess they redid them from scratch, because it took just as long the second time.This may not have been the worst Mexican food I've ever eaten, but if not I have mercifully blanked out the memory of what was. The chicken in my enchiladas was dry and crumbling. While there was a hint of heat in the red chili sauce, there seemed to be no other flavor - not in the enchiladas, not in the rice, not in the beans. My father had a similar reaction to his food, but said that at least the wine he had with it was good.I don't know what the quality on the rest of the menu is, but anyone who is a fan of Mexican food should not order it at the Stone Face Tavern. I may well pass through Albuquerque again, but if and when I do I'll eat elsewhere.