Spanish Trails Rehab Suites

I have a long nursing career; but I can honestly say this is my favorite job. They CARE here! They care for the residents and the employees. I have witnessed so many acts of kindness on a daily basis. A truly beautiful and well maintained building is in sync with the extraordinary services They provide. I would not hesitate to place myself or my loved one here!

So my mother is back again. In the beginning it was rough seemed the workers were not attentive and took their time but after I talked with them everything changed. My mother made friends and the workers are so nice to her.I had the chance to eat with my mom and must say the food is darn good. Had tomato basil and it was as good as what I get at restaurants.They do have issues with ants but is being addressed. I want to thank the staff for how kind they are to the patients here. I don't understand the people that say they has horrible experience as we did not have that. So maybe it is do to bring on short term side and not on long term

My experience with Spanish Trails has been very positive. The facility is clean and the staff does a wonderful job making my mother feel safe.

The food in this place is pure slop.It is so so clean. It jas a high turn over rate. There is zero team work. The activities director Lynda is not a very nice person. Most of the people that work here are nice. I needed help getting up from my bed & the CNA told me I could get up ny myself . The food also comes cold. When they post the food menu it's mostly under cooked rice & rubber chicken. I don't get my night time meds until 10 pm at night. They are so under staffed. I haven't seen the Dr. In the 2 months I have been here. I would not put my worst enemy in her!!!!!0​

My father was sent to Spanish trails "rehabilitation" Suites after a 14-day hospital stay. He arrived late on Friday, January 3, 2025. The facility itself is beautiful. It looks like a resort, but the care that was provided to my father was less than subpar.Upon his intake, I was greeted by an aloof nurse. I don't recall her name, but she spoke with a heavy accent. Right in the middle of intake, she stops talking, looks out my dad's door at someone in the hall, and says, "Oh, Jesus." I asked if everything was OK, and she responded with,"A patient just died." First of all, I am most certain that was a HIPPA violation(which occurred throughout my dad's stay), and second, that was the last I thing needed to hear while leaving my father in their care.Things the charge nurse, director of nursing, nurses, and case manager allowed to happen on their watch. 1. My dad's antibiotic IV was not removed after the IV bag was empty and was let in overnight. A nurse from Ukraine told me and my dad that it was unacceptable and that she would discuss it with the night nurse. Mind you, when she came in, it was already 10:30 am. That means staff came in and out of his room and ignored his requests to have it removed.2. Do not answer bed calls in a timely manner. We timed one call at almost 45 minutes. My aunt actually walked down the hall and made the nurse go to my dad's room with her.3. Did not notify myself or any of the emergency contacts when my dad fell off the bed on January 9th. They claimed to have called me but did not have a message for me to return the call, nor a missed call on my phone. Luckily, our family was actively involved in his care, and it was mentioned to my husband. I was told the doctor performed a physical and neurological assessment and deemed him to be "fine." My father told me prior to this fall that he had fallen before. When i spoke to the Charge Nurse, Heather, she told me protocol is to call family and ensure he is not injured. When I found out he did fall, I expressed my concern since he had two broken ribs, a break on his pubic boneion intake, AND that he's on blood thinners. Her response was, "What do you want me to do about it?" I told her perhaps x-rays or an MRI. She said the doctor said he was fine. I really find it hard to believe that he was checked out by a doctor because on January 15, when I asked to speak to the doctor, it was approximately 2:30pm, the nurse Andrew (who was quite condescending and rude), said the doctor had already left for the day and wouldn't be back. I highly doubt that the doctor came in at 4:30 am, when my father was found on the floor.3. My dad developed a large bruise on his forehead. Of course, Andrew couldn't tell us what happened to my dad. This is when I asked for him to call the doctor because I was concerned about my dad's affect; lethargic, slurring his words, and confused, in addition to rib pain; something he hadn't complained about until he fell at this hell hole. Andrew said the doctor ordered an x-ray, and it may or may not be done that day. At this point, I made it my goal to find a real rehab facility.4 . After I left, my sister met my aunt there. I told her I spoke to another rehab facility and Adult ProtectiveServices, and I was advised that he should have been taken to the ER when he fell on January 9th . I told my sister to tell the director of nursing, Becca/ Rebecca or Josh, the case manager (apethetic), to call 911. Becca told my sister they could not call 911 because they would need the doctor's approval. **Keep in mind, the doctor was gone by 2:30 that afternoon and "wouldn't be back", per Andrew.** My sister said she would make the call, and this time, Becca said she couldn't do it either because she wasn't the POA. I've never heard anyone needing permission to call 911, so I made the call myself. Fire & Rescue collected my dad's records and transported him to Presbyterian Hospital. His BP was low due to them giving him a muscle relaxer, hydroxyzine, a sleep aid, AND melatonin;4 things he never takes! Keep your loved ones away from here!

Employees need to care for patients not give them Morfin so they can to be vegetable.My mother was supposed to there a week. I brought her home within 3 days. no shower Didn't change or bathe momNeglect Improper supervision Over medicatedFood tray out of reach when mom can't move or walk on her own She was neglected. No-one answers phones in the back area so i can pick up supplies &. Medication left behindHave to say its clean & doesn't smell

I recently had a loved one in this facility for the better half of a year. They only had positive things to say about the staff and the care they received, and I'm beyond grateful they provided such consistent care for a beloved member of my family. Thank you guys! This was a new and scary process at least for me, and if you're reading this I imagine you're in a similar position, I truly stand by Spanish Trails and the quality of the work they do here! I would recommend them over other nursing homes in Albuquerque.

thank you for taking care of our dear frien!!! beautifu, clean facility with caring staff! highly recommend:)

Therapy- under no circumstances take your loved ones to this facility in Albuquerque New Mexico. Your loved one will marinate in their own feces in urine and the therapy staff is worthless. All they do is sit around and watch TV or spend time on their cell phones while you're loved one does hardly anything. The nursing staff is a joke and the CNAs are hardly ever around... They just don't care! Stay far away You've been warned!

Do not put your loved ones in this facility. The nursing staff is not well trained and they do the absolute bare minimum. Expect to wait an hour after you press your call bell, expect the nurses to try to run out of the room like it is a race, expect that you will have to throw an absolute bitch fit to get the nurses to pay attention to serious medical problems, expect to get bed sores, expect cold unappetizing food, expect to be scolded if you ring the bell too often, expect the nurse to just give you a blank stare like she has no idea what you are saying. In short, don't expect any kind of nursing treatment. The therapy department is actually very good. They are kind and caring and work with the patient. But that can not overcome how bad the nursing department is. I'm honestly surprised that this place is allowed to stay open. I implore whoever is responsible for licensing this place to take action.