Southwest Style Mirror & Furniture

We are very pleased with the beautiful, large, hardwood (wormy maple) dining room table and 12 matching chairs that were custom made for us! Working with them was easy and great!

I am deeply disappointed by the abysmal service and products provided by Southwest Style Mirrors & Furniture. After placing an order for a bathroom medicine cabinet, linen closet, and a vanity for my parents newly remodeled bathroom. Initially, owner James Hessed requested a down payment of $1600 in cash for materials, followed by an additional $700 via Zelle. Despite the initial responsiveness, the situation deteriorated immediately after they received payment. Numerous scheduled appointments were missed, causing several issues with my parents good faith of the business, as well as complete disregard for their valuable time. When the medicine cabinet was finally installed, it was of dismal quality and required additional staining and repair, which was promised but never completed. Furthermore, attempts to inspect any remaining items (they claimed were being worked on), were fruitless. Scheduled meetings were repeatedly no showed, and the business was always found locked, leading to doubts about the existence of any furniture or even materials. Despite multiple attempts to rectify the situation over several months, including offering to accept raw materials in lieu ofa cash refund (that was what the down payment was supposed to go towards), Southwest Style Mirrors & Furniture failed again and again. The latest disappointment came when a scheduled pickup of "materials" (rather than a refund) on April 17, 2024, at 9 am was a complete no-show. My parents waited for nearly an hour at a locked business. At this point, it's evident that the business has no intention of fulfilling their obligations or providing any form of resolution. I strongly caution others against doing business with Southwest Style Mirrors & Furniture. They have shown a blatant disregard for their customers and their commitments. I am willing to provide all necessary documentation, including photos, texts, and payment receipts, to substantiate my claims. It is my hope that by sharing my experience, others can avoid falling victim to this deceitful businessI have posted photos of quality on Google reviews.