Southwest Eyecare

Great experience. Took enough time each appointment to find my vision needs. Dr Adams is an excellent practitioner.

I initially scheduled surgery at Southwest Eye Care, but the experience was extremely disappointing. When it came time to pay, the CFO, "JO" rude as can be, refused to work with my HRA (Health Reimbursement Arrangement). To make matters worse, the customer billing specialist informed me over the phone that I needed to find another practice, allegedly at the direction of the doctor who owns the practice.Thank goodness I decided to go with another practice, widely regarded as the best in the city. They worked with my HRA without any issues, and the payment process went smoothly. I'm so relieved I chose a provider who values their patients and makes the effort to accommodate their needs.If you're considering Southwest Eye Care, be cautious about payment flexibility and their customer service--it was an unnecessary headache for me. And ignore them saying to reach out to Paula LOL. The office stated , if there is anything we can assist you with, please don't hesitate to contact us at (505) 346-0500; however I was told over the phone that Sw eye care would did not want me as a patient . Also the CFO does not follow HIPPA policies as when she called me she did not even ask me to identify myself nor did she even know that I was a patient but I was discussing before identifying. JO needs customer service training as others have also complained about her ways

I had such a negative experience at the eyecare facility. It is concerning to experience the unprofessional behavior, especially in customer service. It is important for businesses to provide quality service and address customer concerns with professionalism and respect. My feedback was stiffled by Jo in billing. My time and money are valuable and should be taken seriously by the facility to improve their services and customer interactions. Jo was so rude and condescending it's a shame.I will NEVER trust this establishment and so not recommend it.

Harsh personality The Dr. Was affended because I didn't know if optometrist or optomologist I wasn't sure. She was harsh and seemed above her patience. I had issues understanding her and she was shirt answering me. I will not be seeing this Dr. Again. I'm super sensitive and had to hold back from crying.Unprofessional Dr.

I was here twice. On the first visit, I have an early a.m. appt and arrived early. I hoped I would get in but that did not happen. I waited patiently. My appt. time came and went. It was about 30 minutes past my scheduled appt and I asked when I would get in. The reception person said they were entering my details as I was a new patient. I asked to be rescheduled for the following week since I had already been waiting 90 minutes - again I arrived too early. We got that scheduled and I left. On the second visit, I arrived a few minutes early and was glad when my name got called about on time. I was told it was great that my details were already on file. So the vision tech that led me through the exam was very kind. We walked from machine to machine and there was a bit of a wait at some stations because of all the patrons that they have. It's like an assembly line process. I felt like a number not a person. With that said, when the doctor (I don't want to say who) came in and completed the rest of the exam, he said I definitely need cataract surgery - no surprise. He asked if I had any questions and I asked one - his response was that my question is covered in the reading material that they would give to me. I felt a bit dismissed to be honest that the doctor could not be bothered to answer 1 question. I had others but I decided then and there that he was not for me. Before leaving, I asked about whether insurance would cover the surgery center that they use. I was told that after my next appt. my eyes would be measured and a surgery date would be scheduled and then insurance and other costs would be spelled out. This too did not work for me since I am on medicare, a fixed income, and I can't have mystery medical expenses. Overall, I felt it was like a cattle call here - so many people. I don't blame the staff - they are clearly overworked. I blame it on corporate greed - the business... the owners. But hey, we can all choose where we find our health care. I did find a place that I love, but this was not it. My advice, use your gut instincts and intuition and don't settle for being just a cog in the wheel.

Excellent experience! I had an emergency appointment, an apple hit me in the eye, but that's a whole different story, and was able to get in for an appointment quickly. The service I received was exceptional! The staff member that I spoke to on the phone to the front desk staff to the technician was excellent! Very friendly and pleasant and welcoming. The technician that did my work up was so pleasant and professional and Dr Sanchez was great! I was concerned about having a detached retina, I have been in the optical field for 40 and that was my concern, and he put my mind at ease with the great news it was nothing serious. His personality and mannerism made me feel relaxed and when it comes to your sight that is very important to me especially being in the industry and know the worst possible outcome. I can't say enough about my positive experience and would highly recommend them for your eye care!

This practice was able to give me a good idea of what was going on with my vision. I had previously had an eye exam at a warehouse store and purchased glasses. As it turns out after seeing this doctor I do not need glasses and have a condition that eye drops will resolve. The only thing negative about this practice is their billing. They took their time getting my account correct with Medicare and then sent me a bill threatening collection referral if I did not pay the 35.79 fee for services. Any business that takes their time billing and then turns around with threats of collection without at least a phone call is far too profit focused for me. I have no problem paying my bills and do not see the need for threats after 30 days of you figuring out how much I owe for a visit. I tried to pay at time of service and was encouraged to wait for a bill in the mail so things would be rite. If I go back I'll just insist on paying at time of service.

I have nothing but positive things to say about SW Eyecare, with a special thanks to Dr Gillett but honestly everyone has been great. My husband almost lost his eye and most likely would have if not for the care he received. We are forever grateful!

I was a satisfied customer of Southwest Eyecare until my regular doctor there moved on. Around that time, about six years ago, things seemed to change for the worse. On one occasion, I was kept waiting over an hour after my appointment time and I had to leave due to other obligations. I wouldn't say the staff was unfriendly, but they could've been a little more welcoming. I say that because the eye doctors I now go to provide a welcome contrast. One of the biggest differences is in the price of eyeglasses. My usual prescription is one of progressive bifocals with the "Transitions" feature and a simple titanium frame. For this set of features, my new eye doctors charge at least $200 less than I was paying at Southwest Eyecare. On the plus side, I will say that I was satisfied with the cataract surgery performed by one of the Southwest Eyecare doctors. Nonetheless, I believe there are better eye clinics in Albuquerque.

I have been a patient for Southwest Eyecare for 15+ years. The ophthalmologists have always been excellent. However, during my most recent visit, I had a terrible experience with the eye tech, Israel. I am not sure if it was his first day, but from start to finish, he had no idea what he was doing, couldn't work the machines, couldn't put drops in my eyes for the refraction and dilation (I had to do it myself), couldn't figure out my prescription and the whole experience with him took over 2 hours before I even saw the doctor. Someone else had to come in and redo his work. I understand training someone in a teaching hospital or other environment, but this is a private practice - I choose to pay more for this place to see a great doctor, get a good exam, and to get in and out within a reasonable amount of time. 2 hours for a below par exam and wrong prescription isn't acceptable.