Smith's Food & Drug Centers

This Smith's is very well-run, with helpful staff and GREAT prices. I love walking in to see their specials displayed right away. Their procure is fresh and if you can't find what you need, the friendly associates will help you out. Thank you, Smiths!

Never again with Smiths. They generated an income of 2.5 Billion in 2019. Last year , 2024, their generated income was 3.8 Billion. They are rolling it in with their algorithm raising prices as demand increases. The employees report a 40% income satisfaction rate with wages at 12-19 per hour. Average pay in 2025 is 15. The Burrito Spot employees down the street report 20 per hour. I preface my complaint with Smiths regarding the large bump in income as it is obviously not shared with the workers who make the corporation run at ground level. I was placing my pick up orders at Smiths because it was convenient. Last night I tried to pick up my order at the designated time and was told that there was only one person filling orders and they could not tell me when I could pick up. Took me 1.5 hours of talking to AI to get a refund. They won't pay employees enough to live and they expect one woman to fill all the orders. Forget Smiths. I will find a store that supports their workers.

I have shopped this store for over 4 years. I often have them check prices when they don't come up correctly so I am extra careful when I pick up a sale item. Today I had an issue with the self-serve person. He argued with me that the eggs I picked up were $7.99, not $3.99 as I carefully checked. He went back to take photos of the eggs. None of the eggs under the sale sign were the same as printed on the sign. So I asked for the manager, who said the sale eggs were the ones under the sign. I went back to the egg counter and picked up the three different eggs that (the manager claimed) were the sale eggs under the sale sign and had them run through the register by the man who I had discussed this with before. Each dozen eggs came up a higher and different price than the sale sign. They were both wrong and argued with me that I was wrong. No Christmas spirit here.

All smith's stores have terrible service in all departments Front end sales associates are rude And both stores here in Santa fe are out dated cash technology payments service is from the 1980 .No service in Deli , bakery or butcher block these departments need better service and people Need better training handling customers

As we all know, the super market is always a hectic visit. A lot of people everywhere and the struggle to find the right produce and get through the checkout. This whole review is to commend your employee at the self checkout named Jeffery. I hope this man is being compensated for his wonderful disposition every time I see him!I started at sprouts as the self checkout host when they started self checkout last year. Never in my life had I been the target of so many peoples rage, frustration, and outright meanness when those machines went in. I'm a pleasant person and have always been the deescalatory person to bring when problems popped up. For some reason, people got enraged and embarrassed at the machine but chose to take it out on me. I don't even want to know what he must experience being with a larger store. Jeffery, I am stoked every time I come in and see you because I know I'll not only have an easy checkout, I'll also leave with an uplifted mood because of his energy. I've never had a bad experience with any of the self checkout hosts or cashiers but Jeffery is wonderful employee and I wanted to express my gratitude. To everyone reading this, be kind to your local grocers! They are the most essential workers right now and are all terribly understaffed. If you are angry about the longer wait times, it's certainly not the check out persons intention. There are literally no one to hire. So if you hate the wait, go ahead and apply so they can be 1 person less understaffed. Or call corporate, don't berate the essential employee that provides you the ability to feed, clean, medicate and much more for you and your family. Try gratitude instead... Keep up the good work Jeffery and the whole team!

Wanna buy sub rolls at smiths since the deli has them and will 1000% throw them away at the end of the night? Too bad, you can't.

Smith's Pacheco St pharmacy: What a terrible system ... There's a system?Friday the phone robot says I have meds "eligible for refill". I renew them and robot says they'll be ready tomorrow, Saturday, after 3PM. I come in two days beyond that, Monday at 2:15PM and am told they have no record of it. They ask what meds I need and say it will take 40 minutes. One person says "eligible to be filled doesn't mean they will be filled". ?????? OK. Then what does "ready after 3PM tomorrow" mean?I return at 3PM (now a full 48 hours past the stated ready time) and am told it'll be another 20 minutes. Tech tells me she's "doing 30 other things". I reply that I'm not asking her to do 30 other things and before I can finish saying "I'm here because the phone robot said they'd be ready two days ago", she cuts me off and says "yes you are".Heed reviews touching on employee social skills.Now I get to spend an hour's round trip drive tomorrow back to this pharmacy to do this over again. What a waste of time.

Pacheco's Smith's pharmacy's "Steve" is about 5 cups beyond caffeine overload. He is unwilling to focus on one question I had about my prescription. He veers off, has a conversation with others simultaneously, (their background noise already makes it harder), he checks my other prescription, works the conversation into the ground with "other prescription" details then hangs up without answering my question.I call back and he says, he didn't hang up but this time he might. What a guy!

I have been calling them since they opened on every number they have to try and reach the pharmacy and if it does stop ringing and I get hold music eventually it just hangs up on me. There is literally no such thing as customer service at Smiths.

No bags for Groceries. Not a sign or a warning. Then told by a cashier there's no bags. I'm tall and blind in one eye but it took me less than 3 seconds to see a stack of bags on a cashier's lane. Fantastic management, a + double good, I bet they get bonuses while the cashiers have to lie to everyone.