Smiths

Normal grocery store, came here to grab some items on sale. Produce is fresh, prices are alright, sale items are pretty great. Place is clean, self checkout is convenient, parking lot is big.

We had just came back from a family event wanted to go home & relax. So we wanted to get some drinks. The fat dude with glasses at self checkout was an asshole. We had our ID ready & instead of taking my partners ID he took his debt card. My partner was like excuse me that's my card not my ID. Fat dude said it is your ID then looked at it his hand realized then snatch my partners ID. If you have cameras you can see the whole interaction. My partner asked him are you sure you haven't been drinking on the clock that must have set him off. He went on a power trip & refused to sell us our drinks. He just said I have the right to sell you what I want it's my store. Like I said he went on a power trip because that's the only authority he has in his life. We tried to speak with a manager & manager is also very rude just like his employees he just rolled his eyes & chuckled. We asked for an explanation never got one & oh because we wanted to know why they couldn't they started accusing my partner of being drunk. An employee shouldn't have the power to make that type of decision because he felt like it that isn't okay.

Needed dinner rolls for Christmas Eve. Wanted them fresh and not refrigerated ahead of time. The ladies took my order a couple days ahead. Picked up by 10AM, the time I actually requested. Still warm from the oven. Everyone at my house wanted to know who made them...tasted like homemade. Ordered 4 dozen. We ate 3 1/2 dozen. There were over 20 of us. Thank You , Smith's, for doing what I asked and doing it well.

I stopped here for a quick pick up of a few road trip items. Quick was not an option! I found two items after trying to get around boxes up dowN isles waiting to be stocked onto shelves with no employees in sight. Then when you did see employees on the floor they were talking on their phones through ear pods. I did find a helpful Sara Lee bread man (who is not employed by Smiths). Who pointed me in the correct direction. Then I was attempting to purchase a cold soda. Every cooler at the front of the market was warn to hot in temperature. I found another vendor in in the dairy section that directed me to cold beverages. Now I normally go to regular cashiers not machines to check out, I prefer real people. I prefer to keep people employed. Well I found one register open. The cashier finally came over to help me. I think the machine has better customer service, is friendly with more personality and not inconvenienced by customers. I can do with out rolling eyes for doing your job! I'm giving the store two stars for quality in the products and the vendors who maintain their professionAlism for their companies. Also the box boy that was smart enough to double bag, be polite and smile. Hopefully the bitter cashier doesn't doesn't corrupt this young man.

Must be Spring cleaning! The cart I got this time seemed new (last review I placed for this location I listed that as an area to improve) and the produce section looked amazing!

Horrible customer service. I shop at another Smith's a few times a week. I'm a loyal customer. I needed to return a few things and today it would have been more convenient for me to do so at this location. When I asked to do a return, one of the employees (I didn't get her name) refused to do the return for me. She said "it would be a loss to their store." I was told I would need to go back to the Smith's I purchased the items at. I called Smith's customer service 1-800 number directly after and was informed that she was incorrect and it is company-wide policy to process a return even if the items were purchased at another Smith's location. Not only did that employee waste my time, she lied to my face. I don't appreciate that type of treatment, especially when I spend thousands of dollars at your stores every year. Do better.

This store desperately needs a remodel and a good cleaning . The smell of rotting meat is the first thing that hits you when you walk through the door . If it wasn't for the pharmacy folks being so awesome this would have been a one-star review .

The self checkout machine overcharged me five dollars for coffee. when I went to customer service the heavily tattooed woman was irritated that I was bothering her. She was absolutely awful to deal with and shouldn't be doingcustomer service with her terrible attitude. look out for her if you shop there. if you get a sale item, the self checkout machine maystill charge the full price. beware.

I am appalled at the way I was treated by the front and manager where's she wears a red vest I was trying to tell her about my situation about a price that I was appalled at and she just walked right off I don't appreciate a manager ignoring my concern on a price that was false so I never even got the item I just left because she walked away very rude customer service on Montgomery and Louisiana

This very heavy set woman that works there late nights is very rude and unhelpful to customers as this little older lady was trying to get them to open a cashier lane so she could get checked out with a grocery cart full of groceries and she just made the lady wait 15 minutes to finally open up a checkout lane while she she laughed and joked with another employee. This store is usually very friendly until i saw her do this and she was also rude to me at the self checkout lane and was being sarcastic to everyone.