ServiceMaster By Rapid Response

We had a small leak from an upstairs toilet that came through the kitchen ceiling. We were told to explore insurance and to call ServiceMaster. Dealing with ServiceMaster is costing us more money now than dealing with the original repair of the leak even though they didn't end up doing any work on our house.They showed up and placed equipment throughout our house without explaining cost or procedure. They did not offer us an estimate for some time and when it turned out our insurance couldn't cover the cost, they attempted to charge us nearly $4,000 for offering us an estimate of work that might be needed. They leant us two dehumidifiers and one heater for about a week. One of which was completely unnecessary.It has been a horrible experience, and it is very clear to us that they are not interested in our circumstances or helping us. We are now being told they will charge us over $1,200. I have never had such a bad experience or felt so taken advantage of. Their only goal is to get as much money from our insurance company as possible, and when it turned out insurance wouldn't cover the work, they continued to charge us an amount for work they did not do nor warned us about.We are very sad to be taken advantage of in this way, and I do not want anyone else to have this experience. Martina Olson has been our contact, and she has been dishonest throughout the experience. Please be careful.