Santa Ana Star Hotel

Before my stay a read a review about there being no hot water.... Couldn't believe it when they still hadn't fixed the problem. If you're expecting hot water this is NOT the spot

Absolutely horrible experience. SPEND YOUR MONEY ELSEWHERE! I'm warning everyone how awful and absolutely disheartening this place is. Not only was almost every staff member very rude to my family and I, we even had one staff member blatantly and unapologetically accuse us of potentially giving our pools bands away after leaving the hotel. The staff ironically named Karyn walked up to my family as we were drying off with scissors in her hand and I quote " I need to cut those off of you all because people like you tend to give them away after you leave here" I was shocked and absolutely disgusted! After letting the manager know she said she would deal with it and be in contact with my wife which has not happened. If we do not hear back from management I may consider following up with local authorities to address the racist and completely ignorant use of power which could be considered harassment.

Poor care despite full cost. I was there for an 8 day stay because it was my daughters wedding. On the day I arrived 1 elevator was out, by day 4 a second elevator was out and so for last 4 days we had 1 elevator serving full 10 story hotel. We ended up late for ceremony because elevators were full by the time they arrived at the 4th floor where we were staying. They are not cleaning rooms during extended stay - no linen changes, trash removal. There are no new towels, coffee, water bottles etc unless you chase down someone working on a room someone checked out of. I can understand maybe not everyday because of Covid protocols but 8 days is a bit more than is reasonable. If you want to eat in the steak house be sure you make reservations, we went @ 5:30 and "there were no seats available until 7:00. Even though there were many open tables visible.

For just a few more dollars than the surrounding hotels you may stay in luxury with a beautiful view. We can't wait to return.

Absolutely loved staying here! First let me start I made my reservation for a work related event for two different weekends but I would absolutely stay here again for recreation. I stayed here back when the hotel first opened. I will say they have fixed their growing pains. The hotel staff was fantastic and were absolutely wonderful hosts. My room was comfy and well kept. The first weekend worked out amazing since hubby hit a jackpot and covered all our expenses. Looking forward to my next event in July!

I thought the hotel was super cute. The rooms were spacious. Getting set up at the front desk was a breeze. They did not have laundry service or room service when I went, which was a bummer, but they do have some restaurants opened downstairs. While waiting for my food, I chanced my luck on the slots and put $20 in, and walked out with $400. The room itself was clean. I had a room with 2 queen beds. Booking was easy. Parking was free. Would recommend.

Pros: -It's safer to stay here than most places in ALBQ itself so that's good. I didn't have to worry about my vehicle being robbed. -The rooms are comfy and the beds large. -the casino is right there so it's convenient if that's your thing. -To eat, there's a fancy restaurant and a cafeteria style place. We did the cafeteria style place once on our way out and it was okay. Cons: -the maids didn't service our room. If we're paying $343 for one night during balloon festival, please clean the damn room. -while walking back to my room the first night, 5 security guards were handling a police situation on their own without police there. I could hear someone moaning and yelling from the room. I don't know why they didn't call the EMT's or police to handle it, it was very strange. They had formed a blockade around the door so that no one could get in or out. -the pool worker became very anal about my son wearing a wristband in the pool, even though we had a key to get into the pool area. I had to drag my son out of the pool to walk to the front desk dripping wet to get the stupid thing. The worker called security on me because she didn't like that I told her the pool worker the first night we were there let us in with our key only. It's okay to stay at but remember that because it's tribally owned, they can do whatever they want.

This place is absolutely garbage. The food sucked. I'd rather walk across the street to Blake'sLotaburger. You can't get food at a certain time of the night. And the workers will change the menu and say they don't have it, but if you ask another worker they do. The food tastes terrible and it's expensive. The only reason you should ever go over there to gamble. Don't try to eat the food you're gonna get sick and the hotel rooms everybody's up at every hour of the night banging on walls. And the neighbors have no consideration of anybody else. I would rate this place a one star if I could I would rate it a zero. don't ever book a room over here. I'm warning you.

Drive on by. Do yourself a pleasurable experience do not try to aquire a room the desk will take your card information and then when you show up for your room. The desk supervisor states you have no room. And before you show up they say we are getting your room ready THEN WHEN YOU SHOW THEY STATE WE DON'T KNOW YOU.I GIVE THEM a 0 stars Roy

Visited the Santa Ana Star for the first time yesterday, after typically going to the Sandia Reaort. And was immediately disappointed by having to wait until after 5pm for the room to be ready. We visited the sports bar while we waited. And waited and waited. The entire hotel must be either short staffed or poorly managed since everything takes much longer to accomplish. Next time... Sandia.