Sandia Computers

Horrible. They lied to my bank about a refund they promised. Then they write a letter full of lies to support they 'started' to work on my computer after I just called and they said they HAND'T STARTED WORK YET. Which is it boys? The computer guy near Keller's on the Westside is SO much better, hard working and never lies! What took them 3 weeks to hold onto my computer, too Wu one afternoon. Liars, terribly unprofessional. All over $80. Ah, I see my yelp review of February 2nd. No one they are lying. They didn't like my review and are therefore thinking this will go away. No boys, it won't. You just made it better. Cuz....well, you know why.

No understanding or even help from surly man at the desk this morning. Maybe my problem is stupid (spill on laptop) but that doesn't justify being ugly. And at least " 8 to 16 business days" for repair. That's ridiculous. He just wanted me out of there or back in to buy a new computer. Update; Oh a good spray with electronics duster and the laptop seems good to go.And despite the owner's condescending response - the guy WAS surly and dismissive. I was the only one there with him. Of course HE won't own his behavior. It was an extremely difficult moment for me and there was not one ounce of compassion. We will never return.

Friendly service, quick repair, satisfied. Best place to go for all of your computers. Been buying computers from them for years and they help you years after selling you computers at no charge. Hard to find people who want to do this kind of service now days where no cares and wants to work. They are a trusted advisor you can go to for all your computer repair.

I choose Sandia Computers based on the fact that they have been in business for over 25 years. Little did I know they have been taking advantage of the computer illiterate for over two decades. I took my old lap top and new lap top into transfer some data and programs from one to the other. I was told that the two programs I wanted transferred (Microsoft word and Nikon photo editing) might not be able to be transferred based on compatibility on new laptop. I understand outdated programs. I have approximately 2000 songs on I-tunes and 500 photos I wanted transferred plus 25 simple word files to be transferred. Sandia charged me $250 up front to start the process and said that it was an "estimate". They had the computer for 11 days. When I retrieved the device I was told that the two programs I wanted transferred could not be transferred, so they uploaded a free photo editing and word processing program which I had previously agreed to. They then informed me that it would be an additional $425 because I had so much data on my laptop it took over 24 hours to transfer the data and they charge by the hour for this service. I was shocked. How could they not know approximately how long it would take to transfer the data I requested. I came to an agreement to pay an additional $250 for the service, but I feel I was taken advantage of. I paid $500 and got a word processing program that cannot be edited and a photo editing program that cannot be used. My I-tunes library and photos were transferred, but some simple word documents were not and I had to return to the shop to have these documents copied and transferred to the new laptop. Sandia Computers is misleading at best and probably steals intentionally. I will never return to this business and I highly suggest you do not do business here as well.

Bobby was an amazing help, helped me get my graphics card unstuck instantly and did it for free of charge. Will always return for PC issues.

Came in to recycle computer parts for my grandfather, a place he's used for years. I was informed that it now cost money to recycle, however, because it was for my grandfather they were very kind and offered to recycle them for free. Very kind and helpful, we appreciated it very much, thank you.

I took my husband's laptop in because I REALLY needed to access some files that were password-protected. (He was unable to do it himself due to some very serious medical issues.) Rather than just tell me they couldn't do that, the guy who wrote down the order TOTALLY screwed it up. (Was he stoned, just didn't bother to listen, or what???) He indicated on the order that I needed a password reset to even get into the computer. WRONG! This was AFTER I gave him the password which he failed to write down, so the guy who "worked" on the computer installed a completely different password. Those files I desperately needed to open? When I went to pick up the laptop, I was told "Oh, we can't do that. You have to go to another place which is really expensive." So- they charged me $125 for NOT doing what I needed to have done and changed a password that I DIDN'T need- or want- to have changed. NEVER going to this ripoff place again and I certainly won't be recommending it to anyone!

UNDER NEW OWNERSHIP! Let me start by saying that the new owner, Matt, was amazing to work with, and his passion for taking over Sandia Computers to provide real-world solutions to many of the tech problems in New Mexico shone through his words and actions. He was highly knowledgeable and had a team of knowledgeable and professional staff. Together, they were able to answer all of my questions, address all my concerns, and provide solutions to these questions and concerns. This company is a VETERAN-FRIENDLY company, offering me (a veteran) a 15% discount, making it a point to acknowledge their appreciation for military members. Matt also listened to my story, hearing my goals and aspirations as a current student. This prompted him to knock down $400 off a computer to ensure I received the proper hardware needed as an Information Systems major. These types of interactions are huge for consumers in all demographics, reflecting the level of care Sandia Computers possesses for the community they have been serving for decades. 5/5 Stars. I will continue to show support by giving them my business and referring more business to them.

I have had 4 PCs built by Stu and his techs over the last 15 years. Every time, they have been great! I had my current PC in recently to get a much needed upgrade. Stu listened to my needs and together, we came up with a new rebuild that will meet my needs now and in the future. Doug did the rebuild and called me to keep me informed of the progress. Once finished, Doug patiently answered all my questions and took the time to teach me how to manage the system. Doug was amazing!I added disk drives and upgraded my video card. I compared prices for these components online but buying them from Amazon, New Egg, and other sites, although they were a few bucks less, they didn't include installation and great customer service. Sandia Computers continues to be my go-to computer store.

Very skilled, reasonably priced (compared to other places). Fixed my computer (very simple problem, covered by the diagnostic fee). They also alerted me to potential problems down the road.Very slow turn-around, or they would have five stars. When they said 4-8 business days, it was 8. They're busy.