Ryan's Sewing & Vacuum Center

Ryan's is my go to quilt store. They are always very helpful no matter what your question or need is. They care about taking care of all of their customers. Everyone who enters their store is immediately helped and they make you feel at home. I love Ryan and Diane very much. When you ask for help they drop everything to help. I know they have 10,000 other things to work on, but they take whatever time is necessary to help. I can't say enough about this business. Customer service is number 1.

Happy to report you can still have things fixed instead of just buying a new oneRyan's can certainly have my vacuum repair business Broken Dyson so I dropped off Saturday afternoon, helpful gent behind repair counter took it in and gave a one week approximate repair time. Fixing things correctly takes timeReceived a call an hour later with diagnosis, I approved the repair and picked up the Dyson Monday morning It works a treat, at least a $250 savings over a replacement vacuum Helpful folks and good service =happy customer

When I went to Ryan's for the first time to look at the embroidery machines, Ryan talked about the different options but said we should go with the Brothers 10 needle machine. I know now that I should have waited but they were very good sales people, can't blame them. However one thing BOTH Ryan and Diane said they would assist me with learning how to work the machine and have classes with other people who have the same machine. It's now been 5 months and not once have they returned my calls or kept my appointment when I needed to met with them. Once again I still have not heard from them and had to learn about my machine from Youtube!! They just need the money and business. I would say be careful and really think about the machine if you wish to get the machines from this place.

Very knowledge about new machines with a flawless service department! Wonderful store throughout the years! Could not continue to be more impressed! Buy your machine here if you want the opportunity to take classes and learn about your machine!

I don't sew much, but have a Singer that I have used for many years. I took it into Ryan's a couple of years ago. The top stitch could not be !adjusted and thread was tangling under the needle plate.It took several weeks for the completion of the repair. At their recommendation, they cleaned and oiled the machine as well. When I picked it up, they said the bobbin case had been the problem and they had had replaced it. The service charge was over $70.Once home, I checked it out; it didn't sew and the bobbin case looked used rather than new. I didn't have time to take it back, so it sat for a couple of years. Finally took to another shop for repair. They said it had been re-assembled incorrectly. It sews ok now. Long repair time, dubious part replacement and repair....not good.

This is an amazing small business! I love their customer service and ethical behavior! I recent had challenges with one of their vendors and they came to the rescue! Completely resolved my issue AND created a fantastic relationship in the process! I am now a life-long customer! Thank you Ryan!

I took my Dyson Ball bagless canister vacuum cleaner in for a repair. They were supposed to be an authorized repair service center for Dyson. I had owned my Dyson for over 5 years, and never had a problem with it. Ryan's installed an after-market part, which they guaranteed for 90 days. Sure enough, the part lasted 93 days and they would not replace it for free. I threw the Dyson away and purchased a Meile, but not from Ryan's. I've also bought a high-end embroidery sewing machine, but not from Ryan's. They have permanently lost my business.

I had purchased 2 Brother sewing machines from Ryan's years ago. But whenever I need to get my Brother machines or other brand machines serviced it takes 8 weeks of my machine just sitting there waiting to be looked at. That is ridiculous!! I nearly sold my beloved Bernina off for parts because the service tech at Ryan's told me it had a cracked bushing and Bernina didn't make parts anymore and it couldn't be fixed. I was devastated! Months went by and I finally listed everything separately to sell. I sold some presser feet and the bobbin case. Then my friend took her machine to Rick at AFFORDABLE SEWING & VACUUM REPAIR and was so pleased, that I contacted Rick to see if my Bernina could be fixed. Long story short, it was NOT a cracked bushing and not only did Rick fix the issue with my machine (tangled thread was what it really was), but I was able to buy a bobbin from him and I needed a handwheel because the last person who took it off damaged it, and Rick sold me a new handwheel too.Shame on Ryan and all the dealers who tell us our beloved machines cannot be fixed. I know the bottom line is they are trying to sell us new machines even when we don't need or want a new machine. Because of that wrong diagnosis of my machine, I ended up selling parts and accessories from my sewing machine that I now have to find and buy again. I ended up buying a new sewing machine (not from Ryan) that I didn't need to buy since my Bernina could be fixed. Ryan's ended up costing me a lot of money telling me my machine couldn't be fixed. Needless to say I won't be buying anything from Ryan's again, not even a spool of thread! You lost my business and I will tell all my sewing friends not to take their machines in for repair to you. If anyone tells you your machine cannot be fixed, ask Rick at AFFORABLE SEWING on EUBANK for a second opinion. I am pissed that I was either told a lie or that Ryan employs techs who aren't skilled enough or just don't want to bother with certain machines. The other dealers around are about the same as Ryan's and I have used them all at one time or another and haven't been too pleased with any of them. So much for getting "dealer support" buying from a dealer. Where is that support when I bought machines from dealers and still have to wait 8 weeks for servicing? Where is that support to fix my machine and diagnosis it properly in the first place? Adios Ryan's.

I wish I would've done a better job shopping for a sewing machine. I paid $500.00 for a new brother Innov-is NS 80e sewing machine. I have changed my review. I have taken out my remark about price gouging. Ryan's contacted me about my review and pointed out that the model from Amazon is different from the model that I purchased. They were right. Still wish I would've done a better job shopping because the one on Amazon is actually a sewing AND quilting machine which means it has 80 plus more stitches than the one I got. Lol. Oh well. It's not Ryan's fault that I didn't do my homework. They did give me %25 off of accessories for that day. And the staff was friendly. I apologize for being mistaken.

I just left Ryan's in tears,,, I bought a $1500.00 sewing machine from them in December. My issues did not repeat with the tech, Although he did see my bobbin that was not wound right. He pretty much looked at me and said did you take any classes? Well Yes I did, in the middle of a pandemic even. Then I said well you saw the bobbin, I wasn't making that up, He just condescendingly said, "Well I didn't see YOU wind it" Like go away, I don't have time for you and your issues with a 6 month old $1500.00 sewing machine you bought from us, It worked fine when I did it. No one else has ever had any issues with this machine. If you don't want the machine or want to sell it contact Mr Ryan. He was done with me.. They had already been paid so why bother with me... So disappointed in the machine and with the tech today.