Roybal Pool Covers

After taking the day off; We scheduled themTo come out last Friday . The poolCover had retracted and couldn't get it to close. Our elderly blind dog fell in the pool. Had I not been there, she probably would have drowned. Not only were they a "no show" they didn't even have the common courtesy to call. We called them, got their voice mail. We left them a message and sent an email. They dropped the ball big time. They didn't get back to us untilMonday and said they never got any messages . Poor customer service IMHO. Gotta call someone else.

Made an appointment and the contractorsShowed up on time and were very helpful. Ordered a new pool cover pool, pool cover. Can't wait to get it installed! Cathy (in the office) is very helpful and friendly. No complaints with the great service I have received so far!!

I tried to get a warranty part through the "company" that installed my pool ( put in less than 2 years ago) with NO luck!!! I couldn't open the cool because the motherboard on the electric pole cover wasn't working. I called Roybal Pool Covers and they jumped right in, ordered the part that was under warranty & got me taken care of. Great customer service, They were awesome!!!

Outstanding service! About three days ago I broke a rope on my pool cover and was basically without a pool during peak pool season. I called around to a few other pool cover places and they either could not fit me in or were outrageously expensive. Roybal worked hard to move their schedule around and got to my house in three days and did and excellent job fixing the cover. All the workers were pleasant, professional and efficient, they really know what they are doing. They repaired the rope, adjusted the cover and gave me pointers about the cover operation. AND they had the lowest price! I highly recommend them.

Absolutely terrible service, do not use this "company". They charged me to come to my house and say there was nothing wrong with my pool cover. I paid their bill but they were saying I never paid. When I called back to request service, they refused to come.These people are criminals and will steal your money. I contacted BBB

These people did not provide the services they promised, bullied me into paying in full under threat of sending me to collections, and lied. Do notTrust these dishonest people!!!!!!

I use these people regularly. Cathy is great as a scheduler and the service people have been on time and helpful! Thanks for all you do.