Rocky Mountain Stone

Hoping they will make it right..... and they did!!! We have a happy ending and we would use them for our next project.To be honest, we didn't start off well with RMS. We experienced multiple breakdowns in communication that left us with a bad taste. The scheduling for slab selection and installation didn't go well and we went round and round with our sales person. E-mail and phone calls went back and forth time and time again. The template team was on time and pleasant to have in our home. The seemed experienced and professional. We were able to make modifications once we had the template overlaid with the slab selected so we had the look we wanted in the granite. Install day. The installers were early! That never happens and we were thankful. The install folks did a great job. Problem is... We didn't pick the sink profile. Sort of important. We are wondering where that breakdown happened and why we didn't get to decide. Craig, the operations manager, got involved and MAN did he make it right. We will have to have the slab removed, a plumber come back in, then refabricated, and all put back into place which is no joking matter. But we are able to get a new sink and all the things associated with it at no cost. Craig was already working on a root cause analysis to help prevent this from happening to another customer when he got involved. The piece of mind that we are ending with will have us back at RMS for future projects and I would recommend their services based on the actions taken to prevent this from happening to someone else. The seriousness that this problem was address with makes me think they will fix the communication issues on the sales side as well. Way to go Craig!

This is a follow-up review of RMS. A couple of years ago, we had our entire kitchen counters replaced by RMS with quartz countertops. The quality and craftsmanship were perfect! There was a slight flaw in one of the measurements where they had to cut the quartz countertop again, but it wasn't a big deal.When we purchased the quartz countertops, we included the kitchen sink and faucet option. We were told that the faucet was under a lifetime warranty, which I wanted because they do wear out and I wanted this to be a simple solution down the road.Over two years now, the faucet has become harder and harder to open and close. It's gone to where we have to use a lot of force to open it or close it. This has caused the faucet to work its way loose from the countertop. I try tightening the nut that's underneath the counter, but I don't have the proper tools to reach it.I called RMS to set up an appointment to have someone come by and fix the loose faucet. After a couple of line transfers, the receptionist asked me to leave a voicemail message with the service manager, as he was already gone for the day. If I recall, it was only about 3:30 PM. I left a voicemail message with the service manager but never got a callback to schedule an appointment. I waited four business days.I called the second time, and the receptionist struggles to find my account and installation address and reroutes me again to the service manager's extension who never picks up, and I'm routed back to the receptionist. She put me on hold two more times to the point where I just got so fed up with it and hung up. Horrible, horrible customer service! I don't know if RMS is having personal and staffing issues but improvement is needed.I guess I'm just going to go down to a plumbing supply store and purchase the tool for myself as I know this is eventually going to happen again. The faucet that was installed was not of the best or finest quality. I may just end up replacing the faucet myself in a couple of years with a much nicer model. We paid a ton of money for our quartz countertops and I'm very disappointed in RMS. We have two more condos that we are going to remodel and I was going to go through RMS but now I'm going to look for a new vendor. Wish me luck.

This is how my install was left yesterday. I was told to "Just buy some trim to cover it up." When I asked why I had to hire someone to cover the 1/2 in gap why they didn't do it themselves the tech said, "We don't do full kitchen remodel. We just make sure the counter is level."

We used Rocky Mountain stone to do several countertops in a renovation. Everyone we dealt with there was helpful, responsive and professional. We initially went on a Saturday when there's only a couple of people there right before closing to look at their 'bone yard', (pieces left over from other jobs). They didn't hurry us but instead were helpful labelEd the pieces and told us what to do next. Karen, Juan were great and prices were good. Their lead time was fast and their templalters and installers did a good job too. Very happy with the work and would definitely recommend them and use them again.

Glen E.Positive Experience: Earlier this month we purchased two remnants from Rocky Mountain Stone to be used in a bathroom renovation. Our Project Manager Chase Hanley was knowledgeable and helpful in guiding our decision, and easy to work with. The transaction was completed without issue. We had been shopping for just the right stones, and found their wide selection provided easy shopping in one place, and their pricing to be very competitive. The installation will be done through our contractor.

If I could give negative stars I would, everything was fantastic until they got my money! Once that happened then no follow up from my rep Sierra, initially she was great! Then her unprofessional rudeness towards me was unexpected. She even told me in one conversation to be quiet when I asked a question! Then her Manager was just as rude She toldw me she would gladly cancel my order in a really condescending way. They kept giving Misinformation about my delivery. I kept having to keep calling to find out what was going on! I was told my work tops were there then not! I just couldn't trust anyone I spoke to! The day of my installation they never even turned up! I called a few hours later and they told me it was not scheduled for installation. Just BS! It was booked several weeks in advance. As for my tiles backsplash, Sierra ended up telling me to buy them myself at Lowe's! Even though I'd paid for the tiles already! I sent pictures of the tiles and info from Lowe's and she still said she couldn't find them! Not sure even if she tried! This was all done through the Costco program and if it wasn't for Costco, I'd be unsure if I'd get my money back! I asked the office several times, about my refund and felt like they were delaying. All in all a horrific experience! If you like stress after spending thousands of dollars and like doing your own follow up as your own project manager, and you like dealing with some unpleasant and unprofessional people then go here as you'll what you ask for!

I'm in the middle of my fourth bathroom remodel, using RMS to supply the countertops for the vanities. To begin with, I'm a total pain in the rear when it comes to what I want and when I want it, very high expectations. RMS supplied the granite, or marble, previously, so I knew I would go to them again for my primary bathroom reno. During this process, I changed my mind three times (in a week), but the level of service never wavered. I called or emailed everyday and I although they didn't drop what they were doing to accommodate me, they did supply the information in a timely manner.The three previous countertops where completed with quality craftmanship and I'm expecting the same for these (two vanities). I highly recommend RMS and plan to use them again when it comes time to do my kitchen remodel.

Despite a slow (partly on our part) start and a couple of glitches with counter installation (corrected professionally & efficiently & perfectly) our project turned out great! We have beautiful new countertops and backsplash. The tile setters were exceptional. Aron Green & Jacob were professional, courteous and went above and beyond to make sure we were happy with the results.

Roxky mountain just completed our kitchen and outdoor BBQ. Did a very nice job but Aaron who dod our tile work was amazing. Would use them again and would specifically ask for Aaron on the tile work.

I had Rocky Mountain Stone replace my countertops - put in quartz. The quartz is good but the service was not good. Their production people did a bad job, and the cut out for the sink left gaps in all four corners that had to be filled in, which should never had happened. When they came to do the repairs, the worker who put the sink back did not put it straight. Never got so much as an apology, and they left a mess both times they were here.