Rockefeller's Cleaning & Restoration Company

Rockefeller is subpar. The employees talked about the management during clean up and restoration, the owners son Coal. It's always a bad sign to have employees talking bad while working in the clients home. They couldn't get the billing right. I was over charged for things they added to my estimate. I have alerted my insurance company. I guess they have no ethics or integrity.My advice be present and watch the restoration and ask for the paperwork of each and every charge. My bill was over 6 K of over charges. Protect yourselves it as if they have always paid themselves extra on my dime. Do not assume or trust. Be present and aware They might be investigated or will be.

After a roof leak, Rockefellers came in and did an excellent job of bringing my home back to order. Insulation, drywall, texture that matched other walls and ceiling and the perfectly matched paint job was exceptional. Each one of their staff was professional and courteous. Thanks Rockefeller if I ever need help again, your company will be called.

We have hired Rockefeller's Construction for two projects. Last year they replaced our old tar and gravel roof with TPO and did an awesome job.Ram and his crew were professional, clean and finished the job on time. They were great to work with. This last week we hired them to do our stucco. Pablo and his crew were great. They were on time, did great work and surpassed what we expected. We will recommend them all day long. Dave Tapp, the project manager is awesome and actually listens to you. He makes sure that all goes well. The office staff are there for you throughout the whole project. They are prompt at answering any questions or concerns you might have. My husband and I are more than happy to recommend Rockefeller's Construction and gladly give them a five star rating.Mrs Hill

If I could give negative stars I would. This is probably the worse company I've seen in my 60 years on this earth. From the very beginning of insurance hiring them 2 yes ago until now every issue that has arisen, and there have been many, until the most current issue with a heater they installed, that is still under warranty. First, no call back, then I hear, we didn't work on that unit (they did), now another no call back. With this kind of customer service on what was a quarter million dollar job, it's no wonder they're still in business. "Take the money and run" seems to be their business model.

We've used Rockefellers for house cleaning -- on and off (off during the pandemic) -- for about seven years. Before the pandemic, their service was awesome. Since we re-hired them in 2023, not so much. On their last visit, we were particularly perturbed. Several women in the cleaning crew completely disrespected our property. They let wet, dirty mops rest on our rugs and climbed on expensive furniture in their street shoes to reach tall items for cleaning/dusting. And, while they mopped the tiled kitchen floors, they ignored the wood floors in the living room. I could go on cataloging their dis-service, but I've already done so in a letter to the manager(s) of the cleaning department. They assured me they would read my detailed email and call me to discuss before sending the team back out. Yet, they never called. Even after I prompted them and was AGAIN assured they would call the same day. Today I told them we're done. They obviously don't want our business.

Have you ever lost everything in your life in the blink of an eye (I have). Rockerfellers restoration was on the job the next day. They went through all the burnt ash and found items that could be cleaned and saved. We had a major house fire and every step of the way they wanted to help make things better. They're staff was amazing friendly and compassionate. Even the owner and his son have gone above and beyond to help us in our darkest days. This company takes care of their staff and their customers and if I'm beyond grateful and thankful. You won't go wrong with hiring this company. They will take care of you and your personal items.

They are an amazing company. Very productive and professional. Construction isn't a fast process and I understand that, but I can tell they were prompt and kept in communication with me of what is going on. I will continue to hire them. They house keepers are very good too.

I have been a customer of Rockefellers Cleaning & Restoration for over 7 years. They send out a team of cleaners that are very responsive to what I want cleaned that day. I switched to every other week from once a week when my kids moved out and there wasn't any problem with switching. I usually leave the house when they are cleaning so I've asked for the daily schedule. I get an email the day before letting me know of the arrival time. I have been very happy with their service both cleaning and the admin/management.

I asked for an estimate and while Kim the representative was very cordial and set up my appointment with no issues, her supervisor couldn't spare me five minutes of her time, while I wasted more than 30 minutes of my time waiting for the supervisor and I manage 200 properties here in Albuquerque. Their loss, I had to go with another company Water Mold and Fire restoration Albuquerque, I'd recommend them if you want professional. It's very unfortunate, I have to take my business elsewhere.

If you want something done right. This is the place to go for your restoration needs. They were very nice and went beyond what they needed to do. The staff is great and caring for their customer. Great Job Rockefeller!