Rio Rancho Iron Works

We wanted to replace our side yard gate for some time now and came across RR Iron works. We liked one of their gate designs near the front of their business but wanted a few changes and of course built to fit the dimension of the opening while providing some privacy. We opted for a powder coat finish and the result is fantastic! The gate looks amazing and the workmanship is outstanding equalled by the installation. We couldn't be happier with the final outcome. Thank you RRIW. We are the envy of the neighborhood.

We made an appointment to view some security doors. We were met with a friendly and knowledgeable customer oriented person who listened to what we wanted. A follow up was scheduled and they came to our house to measure our doors. The staff was prompt and friendly. We ordered our patio and front doors and are very excited about getting them. There is a bit of a backlog (14 weeks) but we are excited to add these beautiful doors to our home.

This used to be in my opinion the best in town but something is going on with them. They don't answer the phone or return calls so that's all there is to it here. So sad.

Your home can never have too much iron in it's diet, especially if you are getting a gate made by Rio Rancho Iron Works. There are many designs in their catalog so you can secure your windows, doors, or your courtyard with as much simplicity or elegance as you desire. After looking over all their choices, my wife was able to understand the company's capabilities and drew the design for our gate. Rio Rancho Iron Works was very accommodating and the gate exceeded our expectations.

I was excited to have Rio Rancho Iron Works design the perfect iron gate I had in mind. When a representative came out to give me a quote, I was even more excited that they were willing to deduct an amount of the total cost of the gate in exchange for a gated dog run I had planned to remove and take to the dump. After my initial quote, in April, and a down payment upfront of 1/2 the total costs, I heard nothing from the company for nearly two months. I was unsuccessful in getting anyone to return my calls. Finally, in mid-June someone called me to let me know they were at my house for install. No one had bothered to let me know when this appointment had been scheduled. Since they installed without me being home, I was not able to tell them that the gate was not what I wanted. It did not have a full privacy screen, as discussed, and a lot of the intricate details that were meant to be aligned with each other were going completely different directions. The paint was chipped in various places and another gate they installed on the inside of my yard is uneven. I called for two weeks to tell someone my concerns with the gate, but again was met with no response. I paid the remaining balance IN FULL, on June 30, 2016, with the company annotating that I still needed a privacy screen installed and the lining details re-cut and re-welded. I again have not heard from the company since. I have called multiple times and left messages with a woman named April--each time with the promise to call me back and let me know why the work has yet to be completed (2 months after paying) but I still have no answers. I will not use this company again and I will not recommend Rio Rancho Iron Works to neighbors, friends or family.

I contacted this company for a quote. I received an email from someone to schedule an estimate. I responded twice, but never heard back. I then let them know I'd be writing a review, and I heard from the owner. WHAT an attitude! She's using the same excuse (we're short staffed), but said she'd take care of it. I asked her for rough estimates on 4 of the gates I'm interested in. Got a very short response saying she would only give me estimates on 2 of them. They don't seem interested in new business, and I'm certainly not interested in dealing with that type of attitude.

Called Rio Rancho Iron Works Multiple times and they were going to get back to me ASAP, which has not happened. I needed a slight repair and wanted to see their work and if they showed up on time before I had them bid for driveway gates. Was hoping for a different scenario since they have been in business for 20 years and I like using family owned and operated businesses.... Very disappointed.If they get back to me and do good work I will change my review.

Rio Rancho Iron Works has been nothing short of amazing during this journey. Rochelle listened to my needs for this project and helped me develop it into a work of art. The professionalism was outstanding. Communication was great and the quality of the gates exceeded my expectations. This family owned business is definitely a go to for all your iron work projects!

Called Rio Rancho Iron Works Multiple times and they were going to get back to me ASAP, which has not happened. I needed a slight repair after they preformed some installations and still have not heard from the them. Note: they are Great at taking your money and then he has amnesia on who you are!!!!!!Never-Never would use this outfit.... or Recommend them at all

UN-reliable, poor response, horrid customer service. Three times we asked for a quote on an exterior 2 story stair case, three times it was the first time they heard about it". When told they were unreliable their estimator, "Ed" said, "..you know what there are plenty of other businesses out there, don't bother me."