Rio Rancho Imports

I have to give Mike and Randy a thank you!! They were professional and honest. Called to inform me quickly on the issue with my car. Fixed it in 24 hours!! I do wish they had ability to either tow or transport my car to the shop. I am only a few miles away. I definitely will be bringing my vehicle here

This is the place we go to have work done on our Toyota Sienna. Service is good. The people are good. I strongly recommend them.

The transmission on my 2015 Subaru Outback self-destructed, a not totally unique experience for that year's model. Jason was kind enough to suggest I call Subaru Corporate Customer Advocacy and got the number for me. Randy looked through all the service reports back to the day I first brought in the car for maintenance to be sure they hadn't missed something. As Garcia Subaru North couldn't be bothered to return my three calls for them to inspect the transmission, which Corporate had made a condition for any financial help, I gave up on the possibility of their paying for some of the repair costs on an new Subaru transmission. Instead I agreed for R.R.Imports to put in the rebuilt one they had located for me. When I called to give them the okay to go ahead with the work, Katie had the parts guy order it right away. They did the whole job for less than their initial estimate and faster than they had promised. They saved me the thousands of dollars that a dealership repair would have cost--even the guy at Corporate had warned me if I took their offer, it would most likely cost more than if I let R.R. Imports do it. I couldn't be more pleased with their work not to mention how they always go above and beyond what a customer expects.

This is my second time writing a detailed review as I accidentally deleted the first one during proofreading, which should speak to the level of displeasure I have with this business and their service. Not to mention this is my first ever reviewI have brought my '01 Tacoma here roughly half a dozen times since I purchased it at the beginning of 2023 from my grandma, who had just previously replaced most of the parts with her mechanic herself. Not once following a service here have I driven my truck for more than 500 miles without another (sometimes the exact same) issue arising. The following events occur from 10/13/23 to 2/29/24, less than a five month window.The first time I took my truck into Rio Rancho Imports, which for brevity's sake will be abbreviated as RRI from here on, was because of a Check Engine warning. I was charged for an in-house diagnostic, which revealed identical codes to the free diagnostic AutoZone gave me up the street, P0441 and P0450 (purge flow errors), and was told I needed to replace my heater hose, a $140 part.Less than 300 miles later, the check engine light comes back on. I take my truck back to RRI, following another trip to AutoZone, showing that error P0450 persists. I am again charged an in-house diagnostic, and told to replace my entire vacuum solenoid, resulting in a fee just under $400.After having my truck at RRI for about five days, my check engine light finally turns off, but during an oil change, the employee points out a coolant leak to me. I ask him to do a quick inspection and he sees nothing of serious concern, and noted he believes the hose may just be loose, although he is not positive of the source of the leak. Now, following two separate services, my truck was still having issues. However, being admittedly ignorant when it comes to vehicles and automotive parts, I trusted the mechanics at RRI would have my best interest in mind, so I took my truck back to RRI. This now feels like a mistake. I was told I had a crack in my radiator, and it must be completely replaced, an $800+ service. Trusting the mechanic, I agreed to the service. I've since been told I could have gotten this same service done for 3/4 of the price elsewhere, if it was ever even needed in the first place.Unsurprisingly, following this service, my truck was still leaking coolant. Thankfully, I had more knowledgeable friends take a look at it, and they fixed the issue by simply sliding the hose around the fittings and retightening them. This speaks to the lack of diligence and carelessness of this business, and if I didn't learn from my previous mistakes, I'm sure RRI would've likely gouged me for another part replacement when in reality the source of the issue was a very simple fix.After $1200+ and cumulative weeks without my vehicle, I feel it should be a reasonable expectation for my truck to run with no issue, but that's not enough for this place.This place has left me with lighter pockets, and the feeling of being taken advantage of and misguided. At best, the quality and value of the work here is questionable. At worst, this is one of those stereotypical "scummy, untrustworthy mechanics who price gouge the naive" that everyone's Uncle warns them about. Frankly, a business bearing the name of my hometown and being such a disappointment is shameful. I couldn't recommend this business less. Needless to say I will not be coming back here.Fool me once; shame on you. Fool me twice; shame on me. Fool me three times; i'll write a negative yelp review.

My husband brought in his Ford E-250, and after a diagnostic from RRI, they fixed his problem immediately and he was able to get back on the road fast and cheaper than estimated! I love that they look over your entire vehicle and tell you what might be coming up or needs immediate attention, knowing that you may not be able to address all issues financially at once. It's a value that we can't put a price on. Thank you again to Mike and Randy for stellar service! Customers for life!

Would not trust my Mercedes or Subaru to anyone else. They are extremely professional and honest. Pricing is fair and turnaround is always as promised. If you have the misfortune of needing a car repair, you'd be wise to allow them the opportunity to serve you. You will not be disappointed.

We took our volvo into another repair shop. We were told that they didn't have the tools to work on our vehicle. I then called Rio Rancho imports and asked the gentleman if they had the tools to work on my vehicle. I told him what happened at the other shop. I was told yes they do. We made an appointment, took it in, then were called saying what the issue was and they don't have the tools to work on it. When picking up the vehicle I explained again that the only reason why we took the vehicle to them was because I was told they had the tools to work on it. The gentleman apologized but still charged us a diagnostic fee. The owner sent my husband a text asking how the service went. I replied telling him what happened. He apologized. We then took the vehicle to a 3rd repair shop, Independent volvo services. They were able to repair the vehicle without any special tools. They said some of the volvo models need a special tool but ours did not. My husband called the owner at Rio Rancho imports. He again apologized but didn't refund our diagnostic fee.

Worst technician diagnosis process i have ever seen their technicians are not ase certified and unqualified and to charge $125 an hour for some mo joe off the street to work on your car is ridiculous . Horrible customer service they charged me $800 for 30 min of diagnosis and nothing on my car was fixed and didn't tell me any new information that I did not know prior to dropping off my vehicle. I do not recommend to anyone

I called to set up a 70K service for my Toyota Prius a month in advance. I told them at that time that I needed a new headlight, and they said that they would order one and have it on hand. When I took the car in, I again reminded them that I needed a headlight and for them to call me with an estimate. Although there were some hiccups, they got the work done.

My husband and I have been going there since they opened 20 years ago. I fully trust them to give me the best advice when it comes to what does and doesn't need to be fixed, and to make repairs that always are done right the first time. They are friendly and honest. I would never bring any car I own anywhere else for maintenance and repairs. They go out of the way to find solutions that won't break the bank and they always come in at a lower price than at any dealership.