Rio Grande Urgent Care

I'm not the type to leave bad reviews, but for peoples health and safety I advise against this place. I came in to get some stitches on my arm, I was seen pretty quick but the med tech seemed queezy at the sight of blood. He was talking about cleaning it with iodine but just poured some saline on it instead. The person doing my stitches seemed to have been having a hard time of it and one of my stitches was untied by the time i got home. Once the stitching was done they just sent me on my way no bandage, wound care info or anything. maybe they do a good job with other stuff but wound care is not their strong Suit.

Quick, and professional...bit of a delay after taking x ray...Cortney took questions, did not rush, and answered questions later because pharmacy messed up! Make sure you know exactly how to take the meds write it down before you leave...because pharmacies like Walgreens make mistakes!This is a great, neighborhood clinic...

I was stuck in Albuquerque on business, needed an urgent care. Every single person was so, so nice. I felt cared for. Quick service, would recommend-

The week of July 17th, called Rio Grande Urgent care to set up an initial appointment. I was placed on hold a few times, and there were times the front desk rep forgot I was on hold. Understandable, this happens with medical clinics. Finally I was able to set an appointment for Monday July 24th. I attended my appointment and was turned away because I didn't have a paper copy of my insurance card. Keep in mind I wasn't advised that during my initial call. This is an important detail to tell your new patients. Mostly logical people would agree. Nothing was mentioned to me. In this day in age, clinics and hospitals allow patients to use mobile apps to declare their coverage. This clinic doesn't, which is totally fine, but it should be taught to reps taking new appointments. I tried working with the "manager" at the desk, who mentioned she was the only one to talk to. I got nowhere and left. Again, I understand your paper rule, but your reps up front are incompetent and need more training. Where they'll get that training, I'm not sure. I spoke with the "manager of the manager" Dan, or Dave, one of the two. However, same result. Patients take time to make these appointments. Some drive from far distances, take time off work etc. Don't bother mentioning this to anyone there, because they could care less. I could've been seen with what I had, and brought the paper copy back later that day, but I wasn't given any option but to go to the post office to print my insurance card LOL Dave or Dan, loves the word "sorry" but wouldn't offer any kind of resolution, nor was their any responsibility taken for having incompetent employees. I was told by a few peers of mine how great this clinic was, and how much it changed their lives. I also read reviews stating the same, but I also see negative reviews that make more sense of how this place runs business. Not to mention, its a medical clinic, which should be held to higher standards. I did tell Dan, or Dave, that I would be writing a negative review based off of my experience today. He rebutted that he's the one that sees reviews, and will be sure to reply. This tells me this clinic is used to these negative reviews, and prepared to push their own accountability else where. My interaction with Dan or Dave was a waste of time. Once I stated his employees needed more training, he became defensive and started to talk over me, interrupt me. I've never experienced a "medical professional" behave this way, especially over the phone. I'm sure once "Dan or Dave" responds, the story will change. Nonetheless, avoid this joke of a clinic at all costs. If you're seeing a Dr that uses paper format for everything, make sure to ask those questions, because if you're working with an incompetent employee, you'll receive the same experience I did today.

I was getting an IV last summer and they pretty much busted my vein. They didn't notice me I was bleeding. Also they got $500 out of me. Didn't really communicate with me what was going on? Do not recommend going here. Seems like they just care about the money.

The staff here is very knowledgeable and helpful. Both myself and my Grandson have received care here that was excellent.

This is the best urgent care I have ever been to! The providers are so nice and knowledgeable. There is hardly ever a wait time. I will be coming here for all of my basic health care needs.

02/26/24 My experience from today was terrible. The provider made me feel worse, like nobody really cared. I've been having minor trouble breathing and pressure in my chest. However, I feel random stinging pains in my right lung. I decided enough was enough and headed to my nearest urgent care. The provider asked me three questions, listened to my breathing, and gave me a nebulizer treatment. After explaining that I still felt pressure and my lung still hurt, the provider told me, "your symptoms are too vague, I can't do anything for you." She told me to go to an ER instead and told me she didn't want to even take any labs or do an x-ray because "it's too late in the day." It seems like everyone in the medical field wants to see you die before they care about your issue. The facility was okay, but the floor was dirty. That's all...

Best Urgent care I have ever been to--friendly, knowledgeable staff. I went there to get an IV because I was dehydrated; the best idea I have had in a while, BTW. I discovered they have many other options, so I made them my new primary care (the second-best decision I have made in a while).I recommend this place to everyone I talk to. I hate going to the Doctor, but Rio Grande makes it better! 5+ Stars!!

As long as you understand what urgent care can provide - they are not a full service facility - then I can recommend them highly. Basically, it's a step before going to emergency when you're not sure you need emergency, but you can't get an appointment with your primary care. They are more of a Triage than a treatment facility. Be aware that even if a doctor may be on call or present, it doesn't mean that you're going to get to see a doctor.If you have Medicare, pretty much everything is covered the same way it would be normally. I don't know about Medicaid. You would have to check. The person I saw was excellent. She was knowledgeable, and I appreciate that she gave me a very clear explanation of two possible scenarios for what was going on with me.