Rio Grande Septic Systems

Very responsive office, knowledgeable. The crew came in no time and finished the project in half day. They installed a 500 gallon tank $2000 cheaper than the competition. I highly recommend this business.

Holy Crap...and no pun intended but did they jump and take care of my shit...sorry, had to. My little one decided to explore the laws of physics and well, the experiment was a success. Our septic line from out Traps to the tank decided to go on strike. So let me tell you about how awesome this company is. Sean, I believe to be the owner, was notified by his assistant to call me and he did...like 10 minutes after I had spoke with her. He ran me through a few questions, trying his best to help trouble shoot and save me a few schillings by not having to come out. He ended up coming up, and after a quick inspection, was able to help me diagnose the issues were not the tank (Thank God) and more than likely the line to the tank. So...TLC was called in for reinforcements. They rock too...Anyway, since Sean was out, he told me he could just pump the tank anyway for like $50 more...and of course, I obliged. Here's the funny part...he charged me almost 70% less than one of his competitors had, for our home inspection one year ago. Unbelievable. Clearly that company was "Gouging" us...literally. I won't name them but you can read their reviews on here and figure out relatively easily. Thank you Sean - your magnet has "made the fridge" so we'll see you in 18 months.

Repeat customer~another5 star great review! Shawn and his crew are top notch and respond immediately. Call them...you will not be disappointed.

I've had a septic for 8 years. Twice I've gone with other companies to help me figure out my problems and they gave me the same nonsense answer. This week my house went up for sale and I decided to go with Rio Grande Septic Systems. They came out and inspected my old septic and my new one. Wow!!! What a huge difference in companies. He was incredibly honest and upfront with logical answers on things that needed fixing on both septics. I'll just say if you go with any other company you'll end up calling Rio Grande Septic anyways. So save money and go with them first!!! HIGHLY RECOMMENDED!!! And the owner is incredibly friendly and a really good guy!

This company is the worse I have ever dealt with. First they showed up without the equipment they needed. They made us wait a couple hours and returned and started digging. They claimed the septic system failed and wanted several thousand dollars to put in a new system. The company sent me a bill that was over twice the agreed amount of their bid. They told me if I didnt pay them, they would put a lien on the property! I paid them, even though I got no benefit whatsoever from their service! Now they say they put a lien on my property anyway!? The owner of the property hired a different company, who came out and inspected the septic system and serviced it. There was NEVER a problem with the system. This company performs fraudulent services and bullies customers into paying whatever they choose! Please beware!!!

Debras ReferralI had my 3 year old 1500 gallon septic tank pumped by Rio Grande Septic on Oct. 20, 2020. I specifically asked before scheduling the November appointment if Rio Grande cleans septic filters when they pump and I was told YES we do routinely if your system has one. I told them we do and especially need the filter cleaned. So I then scheduled the appointment for pumping and filter cleaning. I even ran a hose to the location where the hatches are so he could spray off the filter. The technician was very friendly and said he could not find the filter hatch thus didn't clean my filter. It's February and we cant flush toilets or run water in the house as drains are backing up. 2/17 spoke to an employee "Debra" at RGS and explained I could not flush toilets she said very curtly cutting me off. "We can't do it today". "Our next opening is Monday 22nd". I asked her if she heard the part where I said I cant flush toilets and water will not drain she said she did. I told her we have an emergency, then asked her if she had another suggestion to get fast service and she quickly replied in an offensive tone "find another company". On 2/17 a few hours after my initial call I called back and asked for Debra. I told her I could not reach Shawn on his cell can she have him call me? She said he was busy but would call me within the hour. It is now Friday 2/19 and I have not heard from Shawn or anyone at RGS. I guess Debra's advice was invaluable and I should have just called another company.

very, very competent septic service. They located our poorly documented septic tank when we purchased our bank owned home in 2021. Other septic services did not have a good strategy for even finding the tank. Then they helped replace the 20 year old tank seamlessly.Recently they came back to service the tank and filter. Went without a hitch and seemed to be fairly priced.

Most of us don't know much about our septic system other than when I flush everything goes out. Finding a septic company that you can trust is difficult. Our neighbors recommend Rio Grande Septic and now I know why!!!They are awesome!!!

I had a terrible experience with Rio Grande Septic. I had to have a new septic installed in my first house that I just bought. To be very clear, I think that the men who did the work installing the septic did a fine job and the work is good. However, if there was something the office could screw up, they did. From signatures, to permits, to contracts, to scheduling, to billing, if the office could F* it up, they did. The result was a 7 week delay in construction and coming in over cost, delaying additional construction I had scheduled and costing me about $1000 more than expected. I'm really disgusted and will not be using them for any future service.

Fantastic customer service and really put us at ease when our septic overflowed. Rio Grande Septic was the only septic company that returned our call after hours- we can't say enough good things about them!