Rio Grande Dermatology

I had my first appt. here today and it was worth the wait (about 3 months from date of calling to schedule). For reference, I switched to RGD after going to Epiphany Dermatology (great clinic, scheduling was awful, stopped taking my insurance). Lisa Long was kind, patient, caring, understanding, and informative. The MA was also very understanding and knowledgeable. I had a positive experience from finding the location, parking, to checking in, MA assessment, and my visit. The location is easy to find right off Alameda near Jefferson.My meds were called in immediately and I was in and out super quickly, but not feeling rushed/pushed out. I felt my concerns were heard and addressed, but my time was respected.The front desk staff was knowledgeable, friendly, and efficient. The young lady I worked with was so incredibly kind. They were SO FAST. I was seen before my scheduled visit time, and out in less than 15 minutes, even as a new patient. They just know what they're doing here.Print out the new patient forms from the website and fill them out before you head in, it will make your visit much faster.

Such a wonderful place!! Everyone in the office was happy and friendly! The PA really listened to what I said and asked and provided great advice! Prescribed a med that worked so well and fast!! Love coming here!!

For many years, I was a patient at Epiphany Dermatology. Good people there, but the billing and scheduling departments were AWFUL. I moved to Rio Grande Dermatology, and they are awesome in every respect. I see Niki as my provider. She is young, smart and nice. I feel very comfortable as her patient, which is important given my skin cancer history. I highly recommend this practice.

Would love to return. But when you are booking appointments 3+ weeks out, it's time to increase staffing.

So...With my insurance, which unfortunately Rio does not take, I was looking at nine months for a skin exam through my PCM referral...plenty of time for bad stuff to grow...so I got on the phone and found someone to help me out...Rio got me in quickly and efficiently, and at a reasonable cash price...Fast forward a year and I find a growth that, in my years of experience as an amateur dermatologist, looked bad...didn't sleep...went over my will...and took some anti-anxiety meds...I called Rio and they got me in THE NEXT DAY....after a five minute exam...Good News.....Awesome team and customer service....

A few months ago I had an appointment at Rio Grande Dermatology with a Dr./Dermatologist who verified that I have Seborrheic Keratosis (basically a benign tumor folks inherit.) At that time she offered to remove it as it would be covered by insurance; but I declined because I was leaving for vacation the next day and she explained it would be raw, requiring time to heal. I thought I'd return to have it done and simply pay for it out of my pocket ($140). Well, today I did just that.I wish I could remember the name of the person I saw. She was tall with blond hair. She was nice enough, but when she looked at the area she immediately stated that she couldn't help me and I'd need a plastic surgeon. I was taken by surprise and explained what the Dr. said during my previous visit. That they could remove it, but there was always a chance it would return. Today, this person said that she didn't feel she could help.After some discussion she agreed to speak to the Dr. and took a picture. The Dr. told her that they during that visit were going to freeze the growth and then scrape off the layer of excess. Today I walked out with a cold growth that was the same as when I walked in!!! She simply picked up the can of liquid nitrogen and sprayed the area. I sat there waiting for her to begin the next step to actually remove the growth! She did NOTHING else. Suggested I return for my next visit and said I can watch just in case pieces begin to fall off! I was astounded! She didn't even take a look at the area afterwards. I asked, "Wait, that's it?" She said, "Yes, you can go." I responded, "That's if for $140? We're not able to at least remove another from another area?" She smiled/laughed and said, "Yes, I'm sorry, but that's all I can do."I WILL NEVER GO BACK THERE AGAIN. I had another appointment scheduled for December, which I'm going to cancel tomorrow. The Dr. said she could remove it. I understood that there was a chance it could go back. It was obvious this person either didn't want to be bothered or had no idea what she was doing. Go to a plastic surgeon....I still can't believe she said that!!! I wish I had walked out instead of forking over $140 for a service I was NOT happy with in ANY regard. Technically, nothing was done. I walked out with a cold spot on my head and no changes. (I don't think I've ever been this disappointed. I was so excited about finally getting it removed!)

Terrible! After calling around in November for dermatologists who accept new patients, I secured an appointment at Rio Grande for APRIL. I was fine with waiting. I get a call this week confirming my appointment for FEBRUARY. I called back to say no, my appointment was in April. They insisted it was in February. I said I had to cancel then and reschedule. Their first opening was in June! After I asked whether any dermatologists had any openings sooner, I got a cold "okay you have a good day" brush off. Rude! Is the whole state of New Mexico abysmal when it comes to health care??

My first visit here. I was greeted right away and staff were extremely friendly. My MA Megan was very knowledgeable and answered all my questions. Often Dr visits are so fast that makes you feel like a number, you get 5 min and move on, not with Megan, she made sure I had all my questions answered and showed me what the plans are for future. Like I said this was my first visit but defiantly not my last.

I had a sore that needed to be treated on the inside of my leg I went there they told me they were going to check to see if I had a bacterial infection and they gave me an antibiotic to take for 7 Days Later it hadn't gone away I called them about it and they said oh no you don't have a bacterial infection so I was taking medication two times a day for a week without anyone calling me to tell me that I didn't need to take it then they told me that they were going to prescribe lotion and sent it to my pharmacist and it was $96 I didn't get it. Do you know what worked ? tea tree oil and I bought it myself I was very upset and I will not go back

What a wonderful group of people! Niki was very warm, personable and knowledgeable. And when I needed a referral to another specialist Kayla really went to bat for me. I had tried to arrange it on my own and had no luck with that. She stepped in and got it done for me which I really appreciated. So I got great care and also great support when I needed it. All that and the people at the front desk are so friendly. I highly recommend this practice.