Rio Grande Automotive

My Husband has Spinal Stenosis. He told Mgr Andrew this. We paid over $5000 for a new Transmission. It is bad and Warranty goes out in Feb. 20225. 4 trips taking Car back since Oct. 15.2024- Nov 30, 2024. Told everything is fine. Waiting on a Diagnostic still.Car has no power to get us through traffic. Everyone else's Car is being taken before us. Cancelled my Husbands 70th Birthday plans in Colorado and left without a Car for Thanksgiving. We have been very patient yet are being treated very badly. Car had to be towed in and still sits there in Lot leaking Transmission Fluid. We are left in the cold without a Car. Being treated very Badly and current paying Customers all being taken in front of us. Week after Week still waiting. Requesting a call from OWNER

Great guys, honest service, fair prices! They took good care of my truck. Repair took longer than anticipated, but communication was very good.

Man, I was really hoping to give these guys 5 stars, but I found them maybe too disinterested in comprehensive care and their sense of urgency to be lacking. Seriously, you canNOT wait until 15 minutes before closing to tell a customer they won't be getting their car back until the next day. Many do not have the luxury of an extra vehicle in the garage.I had a trans oil leak and took the wheels there to get fixed, based on a buddy's rave recommendation. The next day I picked it up but received no great details about what they did or on recommended care/maintenance. Instead, I pressed: "Isn't trans oil supposed to be reddish-brown?" "Yes, exactly." "But mine is black..." "Yes." "Should I be thinking about a trans oil flush or something?" "Yeah, probably..." When Firestone changed my motor oil a month later, they wouldn't touch my transmission oil because they said they still saw it leaking. So I took it back RGA to have it double-checked, dropping it off by appointment at 9am, having fully explained the situation... Need a flush, and need you to double-check that leak you fixed. By 3:30 (1.5 hours before close), they hadn't checked in. I called for an update and was on hold for over 5 minutes before tech XYZ tells me they hadn't even looked at it yet. By 4:30 (30 minutes before close), no update. I call, no answer. Leave a message, no call back. At 4:45 I call back "Dude, what's going on? I need to arrange a ride there and stuff. And you close in like 15 minutes..." He tells me they got a late start, he's really sorry, they have to keep it overnight, but they'll get it pushed out first thing tomorrow morning. I'm extreeeeeeemely annoyed to have wasted my entire day off sitting at home without a vehicle because it sat in their lot unattended all day long, and frustrated that I have to arrange alternative transport for my kids at the last minute. I could've just taken it there the next day! I finally got a call the next afternoon - wiggly doohickeys may have been problematic, but they replaced them at no charge.So here's the thing. I don't think they're bad mechanics; oversight happens sometimes, I get it. They seem pretty honest and fair; their prices were reasonable, and they didn't try to sell me on a ton of additional services. But I think they prioritize their good ol' buddies (like my buddy who referred them) who've taken all their cars there for years and walk in to "Hey Man! Good to see you! How's it going today?" Can't say that I blame them, but it makes us outside the clique feel a little like rote business rather than valued customers.

Good customer service the work was done correctly my repair was about8 months ago. I was given a discount because the part didn't arrive in time so very satisfied.

Called them up to ask about repair options for the splash guard on the front end of my Prius. He said they're busy, but he'd work on squeezing me in.Sat in the office for less than 10 mins and they were able to secure my existing splash guard adequately, and he wouldn't even charge me to do it.I couldn't have asked for better service and definitely plan to come back for all of my future repair/maintenance needs. Thank you!

What a great service culture. I'm traveling through from Seattle and they kindly installed a headlight bulb without question. What a kind compassionate service culture they have. I highly recommend this company! Thank you so much; I was very moved by your kindness.

This place is absolute garbage! I do not understand how others on here are rating this place so high! This place must be buying reviews or they are very sneaky and the customers on here haven't noticed that they were scammed. I love cars and I have been working on cars for many years. I rarely take my car to the mechanic because I believe that most mechanics are liars and scammers. The reason I came to this place was because of the high reviews on here. I had a car that was making a weird knock noise every time I shifted gears, made sharp turns, or made a quick stop. It seemed that a quick change in motion was causing this knocking noise. I needed to find out what it was because it could of been something possibly bad but I was feeling lazy that day so I took it to this place. When I brought it in, they looked at my car and tried to find the cause of it. It was free of charge which was awesome since most places charge to make a diagnoses. They told me it was my strut and that it was leaking and needed to be replaced for a total cost of $300 plus labor. I did not want to pay that much and it sounded like an easy fix that I could do myself.I take my car back to my garage, lift the car up, take the wheel off, take the strut off and I inspect it. I see absolutely nothing wrong with it.... I go to the other side of my car and inspect the other strut... nothing wrong again. What was this mechanic talking about?? I was standing next to my car that was on the lift when I noticed leaking from the engine area. Turns out that one of the hoses that runs coolant through the engine wasn't connected and it was wobbling around hitting everything as I drove, causing the knocking noise. Once I fixed that I never heard the knocking noise ever again. NO PARTS NEEDED TO BE REPLACED, JUST A DISCONNECTED HOSE. DO NOT GO HERE.EDIT: Billy, I am 100% sure this was the right shop. You guys are the only "Rio Grande Automotive" in Albuquerque... how can I possibly get you mixed up with some other garage? Maybe I will post an update review if I ever go there again and you guys actually diagnose my car CORRECTLY.EDIT 2: Billy, you are just trying to justify yourself by saying, "you got the wrong shop", "people confuse us with the wrong shop all the time", "if we checked your car there would have been a charge for that", "you got a guess, not a diagnosis".... Be a professional and own up to the fact that you guys either tried to scam me, or can not make a simple diagnosis of a disconnect coolant hose. Stop lying and making excuses Billy.

This was the worst experience I have ever had with an auto shop. My car was in the shop over 9 weeks, they butchered the wiring harness looking for shorts which was only coil #2. Then the hood close sensor was damaged and they performed the worst fix with a jumper wire I have ever seen. I build classic cars and engines as a hobby and I have never seen the incompetence I witnessed with this place. I am absolutely shocked and mortified by the workmanship. The owner never returned my call either. They lied about the status of the car throughout the process. They said they were working on it, only to discover it was sitting outside. When I picked it up, it was absolutely filthy, covered in dirt, greasy paw prints everywhere, no mat used in the inside. Stay away from this place!

Took my suv to Rio Grande Automotive to get my sensors fixed because they would all go on n then the gauges would go to 0. Also wanted for them to fix the oil leak in one of my gaskets. I needed to pass my emissions test n I had a code P0340 which was about my Cadillac convertor. I had previously taken my suv to a welder n he said I did not need it. Well Rio Grande did not fix my sensors and the oil leak got bigger. They told me they needed to clean my gaskets which were full of oil along with my spark plugs. When I picked up my suv they informed me one of my cylinders was out n I needed a new engine. Why did they not tell me this in advance, I would not have tried to fix my suv if I had known this. I paid $2100 for nothing! The sensors still all go on, the oil leak got worse n now my heater doesn't work! I took my suv back n all they said was my sensors come on cuz of my Cadillac convertor n the cylinder that is out n there is nothing they can do. Then they had the nerve to ask me if I wanted a quote to fix my heater! I was upset n told them, I did not come here to spend more money! They didn't care n went on to talk to another customer. Please do not take your vehicle to this business n do not trust them! I wasted $2100 of my savings which I was saving for a new car. I did not pass the emissions test but was given an extension for 1 year and am driving my suv with no heater n the sensors constantly on n the gauges go to zero. I have no other choice right now. Since they cleaned my gaskets n all why did they not fix the oil leak? Now I have to constantly check my oil. The leak was dime size n now are quarter size leaks. Very untrustworthy business who does not care about their customers. Besides all this they knew I rented a car n did not call me for pickup until I called them on Friday after leaving my suv on Tuesday morning.

This shop is the embodiment of "come for one problem and they come up with all kinds of other bs to extort you for". I called these fools on a Thursday morning because my car wouldn't start, so I assumed it was my starter or alternator. Andrew said they could get me a diagnostic that day, just to eat my car into their shop parking lot, but imy diagnostic wasn't completed until the following Wednesday. This cost me the better part of one thousand dollars due to missing work because I couldn't get a rental until the diagnostic was complete. Don't let me forget to mention that Andrew had the nerve to tell me that the diagnostic was taking so long because they found "leaks" that were "hard to get to". Isnt That your f***ing job???? That aside, my car wouldn't start, which was the only reason I went to them, because I needed a battery. They ended up charging me $2,200 for everything. $3000 if lost wages are included, which I include. All for a dead battery. Needless to say, they are scam artists that disgust me and they should hope that they never meet me again...PS when I walked into the shop to pay them and pick up my car, there were other customers waiting out front complaining about horrible service as well. My wife alerted me to the fact that they had smoked cigarettes in my car. DONT COME HERE. I certainly won't, ever again.